Mon.Nov 22, 2021

How Chatbot Contributes to the Startup Success


If we look at the history of businesses worldwide, customer support service was the first ‘online marketing’ that ever existed. But, providing customer support services to your customers is a challenge in itself. This is where chatbots come into play.

The True Remote IT Support Cost & How to Optimize this Necessary Expense


The pandemic has ushered in a new age of the remote workforce. Far from being a temporary phase, Stanford University research estimates that at least 42% of the employee population in the US now works from home full-time.


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Delivering Excellent B2C Customer Service: 7 Best Practices

Help Scout

B2C customer service differs greatly from its B2B counterpart, and many strategies need to shift to do it well. Follow these 7 tips to excel. Read the full article

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Setting the Foundation for Your Customer Strategy with a SWOT Analysis


Creating a long-term plan for every client in your company's book of business isn't just a valuable habit for growing revenue and building a stronger relationship.

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Your Guide to Using Conversational Marketing to Drive Demand Generation

What is conversational marketing really about? This guide will examine the market forces at play, shifting buyer trends, how to leverage conversation marketing, and the tactics involved in adopting it for a B2B demand generation strategy.

QUI QUOTE: It’s not the one BIG WOW to one customer that builds loyalty. It’s the one small wow delivered consistently to every customer.

Bill Quiseng

Customer Service

More Trending

RSNA 2021: Reconnecting, redefining, and recognizing the challenges and opportunities ahead


Every year, the RSNA annual meeting provides exceptional opportunities to learn about emerging technologies, renew and expand our professional networks, and be challenged and inspired by the talented members of the radiology community.

Customer Success Capacity Planning and Budget Guide


Customer Success Capacity Planning and Budget Guide. As a Customer Success leader, do you get anxious at the thought of asking your CFO or CEO for additional headcount? Have you ever been in a position where you’ve had to beg to hire more resources?

5 Top Customer Service Articles of the Week 11-22-2021

Shep Hyken

Each week I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. I have added my comment about each article and would like to hear what you think too.

Designing a Path for Career and Leadership Development

Transparent BPO

An engaged learning culture builds bench strength, expertise, and loyalty to the Transparent BPO brand By Pat Ricken, Director, Leadership Development, Transparent BPO Many organizations in our industry- in fact, most – are reactive, offering learning solutions only when issues become problems or talent needs become urgent.

Developing Agent Empathy Through Emotional Intelligence

Speaker: Dave Seaton CCXP, Founder & Principal at Seaton CX

Practicing empathy is a foundation of good customer service and improves customer satisfaction. How do contact center leaders assess, manage, and coach agents to show empathy? Take away exercises and job aids to improve empathy skills starting today.

Nov 22 – Customer Success Jobs


Role: Customer Success Manager Location: Remote, Houston, TX, US Organization: SpaceQuant As a Customer Success Manager, you will stay up to date with current and prospective customers. This is not a sales role!).


Virtual Live Labs

In the virtual/work-at-home environment, leaders understand that employee engagement drives productivity and performance. Successful employee engagement is not a linear process, but a continuous cycle.

How to Calculate a Customer Health Score

Education Services Group

What if you could reliably predict a customer’s future behavior? (No, No, not a crystal ball.). A customer health score can help Customer Success teams do just that.

Complete guide about SaaS Content Marketing


Do you have a Software as Service (Saas) company and haven’t developed any marketing strategies yet? We have some news for you, you may fall far behind your competitors. SaaS content marketing is an important part of conquering visibility and showing the importance of your service. .

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Driving Business Value with Contact Center and UC Integration

With the growth of hybrid work models and work from home, one thing is more important than ever: integration. But, how are companies leveraging it - both technically and operationally? In this whitepaper, you’ll get in-depth insight into how companies are utilizing integrated platforms in their day-to-day operations, and which success metrics they are measuring. Download your copy now to discover how companies are future-proofing their contact centers as they adapt to remote and hybrid workforces.

The 5-Step Guide to Flash Organizations


In the spring of 2020, we all observed how quickly the world can change and turn into crisis mode. Personally, we had to adapt to a lot of new things, and also companies had to react by sorting out their supply chains, transitioning into remote working, and keeping their financial streams liquid.

Turning Chatbots Into Virtual Shopping Assistants


Share This Story Turning Chatbots Into Virtual Shopping Assistants. These days, brick-and-mortar retail is quickly giving way to online shopping.

Knowledge Management Platform: A Tool for Your Remote Workforce

CSM Magazine

Every company has found itself in a much different reality as a result of the present global COVID-19 pandemic, which has driven them into remote work scenarios. With large shifts in the ways of working, we’ve seen most companies have adapted to 100% remote work quite effectively.

How Wrong Assumptions Can Kill Your Business



LinkedIn + ZoomInfo Recruiter: Better Data for Better Candidates

Check out our latest ebook for a guide to the in-depth, wide-ranging candidate and company data offered by ZoomInfo Recruiter — and make your next round of candidate searches faster, more efficient, and ultimately more successful.

Customer Marketing: Part 3 – Sentiment


When it comes to working with customers, any CSM worth their salt understands the value of customer sentiment. From checking in with clients during weekly calls to ‘scoring’ accounts in your CRM, customer sentiment drives many of the strategic projects and growth initiatives for your customers.

How To Handle Your Call Center’s Holiday Rush


Black Friday is here, and with it, comes the flood of consumers contacting call centers. The post How To Handle Your Call Center’s Holiday Rush appeared first on TCN. Cloud Call Center Software IVR Omni-Channel

5 Reasons Why Customer Intelligence Is Becoming Very Popular in the Last Few Years


In the competitive business era where customers know exactly what they are looking for, the importance of using a competitive customer intelligence platform cannot be ignored. This is especially the case when you want them to make the correct purchase decision. .

Nonprofit Making Lives Better with Alorica Achieves GuideStar’s Highest Level of Transparency—the Platinum Seal


IRVINE, Calif?–?Nov. –?Nov. 2021—Making Lives Better with Alorica (MLBA), the nonprofit partner to Alorica Inc., global leader in digital customer experience (CX) solutions, announced that it has received GuideStar’s coveted Platinum Seal of Transparency, the highest level of recognition awarded to organizations that clearly present a five-year strategic plan and then consistently reach their. Source. Press Release

AI-Enabled Agent Quality Assessments Optimize Contact Center Performance

Quality Assurance is a major challenge for contact centers today. With up to 95% of customer interactions going unreviewed, many organizations are relying on a small sample of data to coach and evaluate their agents. AI-enabled agent quality assessments transcribe and analyze almost all agent-customer interaction recordings, leading to more comprehensive, consistent and unbiased agent evaluations and MUCH better CX. Find out how by downloading the whitepaper today!

75+ Student Survey Questions to Collect Valuable Students Feedback

ProProfs Chat

Student survey questions help school administrators to periodically collect feedback and suggestions from the students to improve student engagement. This can be simply done by frequently sending out student surveys.