Callminer

JULY 19, 2020

Contact centers often utilize APIs to create an agent dashboard that combines sales and service information in one central location, introducing gamification initiatives.

APIs 254

APIs Contact Center Gamification Sales 254

GetFeedback

JULY 19, 2020

Three ways for CX and Product teams to work better together in optimizing the customer experience.

Customer Experience 173

Customer Experience 173

Andrew Mcfarland

JULY 19, 2020

For years, I have used a simple diagram to assess customer relationships while generating meaningful and actionable customer discussion. How do you start to improve customer relationships? A simple stair-step picture shows relationship types progressing from simple “supplier” to “partner.” .

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Certified Languages International

JULY 19, 2020

This is the second post in our series discussing language access and the future of COVID-19. You can read part 1 here. Telemedicine has seen a sharp increase in use since the start of the pandemic, thanks, in part, to social distancing measures, lifted restrictions for video visits, and changes to reimbursement models. . With many patients and providers now using it out of necessity, there’s a lot of speculation about whether it will continue to be as popular after we safely re-open our economie

Healthcare 64

Healthcare Feedback Personalization Surveys 64

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Cut complexity and boost efficiency while empowering your customers with Nextiva's unified communications platform. Nextiva streamlines workflows and centralizes customer interactions, all while simplifying business collaboration, increasing productivity, and reducing employee burnout.

GetFeedback

JULY 19, 2020

Discover how SpendHQ uses GetFeedback to automate key interactions and aggregate feedback throughout the customer journey. Learn how the company creates a great customer experience to drive value for its customers from start to finish.

Sales 21

Sales Feedback Customer Experience 21