Engage your contact center agents: Coaching as the road to success
Talkdesk
JUNE 15, 2020
In our previous post , we covered several strategies to improve your contact center’s onboarding processes and set your agents up for success. Our conclusion? A successful onboarding program that combines new learning formats, personalized assessments and automated tools can be a great way to reduce employee turnover and boost productivity. Now, let’s dive into the next step on your path toward turning every agent into a top performer: coaching and development!
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