Telephone Etiquette is Crucial to Customer Service
CSM Magazine
APRIL 7, 2019
Telephone etiquette is a critical ingredient to making a positive first impression. Here’s what your employees need to know. Make sure that you and everyone else who has access to your clients by phone know and practice professional courtesy. A training session on telephone etiquette is one way to insure consistency and professionalism. Make no assumptions—not everyone has appropriate manners.
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