Sun.Apr 07, 2019

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Telephone Etiquette is Crucial to Customer Service

CSM Magazine

Telephone etiquette is a critical ingredient to making a positive first impression. Here’s what your employees need to know. Make sure that you and everyone else who has access to your clients by phone know and practice professional courtesy. A training session on telephone etiquette is one way to insure consistency and professionalism. Make no assumptions—not everyone has appropriate manners.

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How to Start a Calling Card Business

REVE Systems

Calling card business is one of the most popular businesses in VoIP industry. Being one of the fastest growing VoIP service, it mostly attracts entrepreneurs who want to enter the VoIP market, businesses with established retail distribution channels, and service providers who want to diversify their revenue flow. Potential consumer segment includes – students, business and leisure travelers, expatriates, immigrants, and soldiers.

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Personal data still the vector for account takeover attacks

TRUSTID

Our recent 2019 State of Call Center Authentication survey found that 51 percent of financial services respondents say the telephone channel is the primary source for account takeover attacks. These scams are largely driven by personally identifiable information (PII) that’s readily available over the internet or stolen during data breaches. According to the first installment of a two-part series on how credit unions are addressing caller identification, “Call Centers Aim to Balance Service and

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Preparing for the digital customer experience: Asking the right questions to turbo-charge digital transformation

TELUS International

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Strategic CX: A Deep Dive into Voice of the Customer Insights for Clarity

Speaker: Nicholas Zeisler, CX Strategist & Fractional CXO

The first step in a successful Customer Experience endeavor (or for that matter, any business proposition) is to find out what’s wrong. If you can’t identify it, you can’t fix it! 💡 That’s where the Voice of the Customer (VoC) comes in. Today, far too many brands do VoC simply because that’s what they think they’re supposed to do; that’s what all their competitors do.