Sun.Mar 10, 2019

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Defending your contact center from insider threats

TRUSTID

Contact centers are constantly working on protecting their telephone environments from external threats targeting their customers’ personal and financial details. But what about threats from within? The recent article, “Why The Contact Center Should Be A Security Priority in 2019,” examines why calls centers that still rely on outdated security practices need to take steps to protect their sensitive customers data from insider threats, too.