Callminer
JANUARY 6, 2019
3 questions from our recent webinar with Praxidia on how speech analytics can improve customer engagement as well as reduce operating costs, improve agent performance.
TRUSTID
JANUARY 6, 2019
Keeping customer data safe and secure is a top priority for organizations, no doubt. Advancements in technology continue to pose challenges for contact centers to help ensure that customer data is not compromised or exposed to social engineers. Another vulnerability, however, may be consumers themselves. In a recent study, First Data found that 34 percent of personal information has been compromised in 2018.
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