Fri.Mar 17, 2023

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How to Keep Customer Journeys on the Frictionless Path

CSM Magazine

Many things contribute to a poor customer experience. Take buffering, slow download speeds or bad Wi-Fi connections, for instance. Connectivity issues are beyond a brand’s control. But the performance of an ecommerce app or website, in the digital domain and how that ecommerce experience translates into the physical domain across all channels, are within the realms of a brand’s responsibility.

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LiveVox CX Reflex Episode 2: Reality vs. Expectation & Bridging The CX Gap In Your Business

LiveVox

Are you surprised when your customers don’t share your rosy view of your company’s customer experience? You’re not alone. Many businesses struggle with the gap between their expectations and reality. In this video, Roy Atkinson explores some ways to close that gap and improve your customers’ satisfaction. Roy Atkinson currently serves as CEO of Clifton […] The post LiveVox CX Reflex Episode 2: Reality vs.

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5 Productivity Tips Your Customer Support Agents Will Thank You For In 2023

kommunicate

Last Updated on March 17, 2023 A Salesforce research says that 89% of the customers who liked a company’s customer service are likely to make a repeat purchase. The era of “build a great product, market it well, and the customers will come” is over. It is 2023. Customers talk. And, to make matters worse, [.] The post 5 Productivity Tips Your Customer Support Agents Will Thank You For In 2023 appeared first on Kommunicate Blog.

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Intelligently search your organization’s Microsoft Teams data source with the Amazon Kendra connector for Microsoft Teams

AWS Machine Learning

Organizations use messaging platforms like Microsoft Teams to bring the right people together to securely communicate with each other and collaborate to get work done. Microsoft Teams captures invaluable organizational knowledge in the form of the information that flows through it as users collaborate. However, making this knowledge easily and securely available to users can be challenging due to the fragmented nature of conversations across groups, channels, and chats within an organization.

APIs 101
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Your Expert Guide to CX Orchestration & Enhancing Customer Journeys

Speaker: Keith Kmett, Principal CX Advisor at Medallia

Join Keith Kmett, Principal CX Advisor, in this new webinar that will focus on: Understanding CX Orchestration Fundamentals: Gain a solid understanding of what CX orchestration is, its significance in the customer experience landscape, and how it plays a crucial role in shaping customer journeys. This includes the key concepts, strategies, and best practices involved in CX orchestration. 🔑 Connection to Customer Journey Maps: How to effectively integrate customer journey mapping into the

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How to bounce back stronger after a customer champion leaves with Ali Cudby

ChurnZero

Losing a customer champion is the single biggest leading predictor of customer churn. “It’s good news and it’s bad news,” says Ali Cudby , founder and CEO of Alignmint Growth Strategies. “It’s good news because it’s a line in the sand. You know when it happens and can get ahead of it. But it’s bad news because it’s risky.” An unmanaged key contact change has a 51% chance of churn in 12 months, according to research from Sturdy , a customer intelligence platform.

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How to bounce back stronger when a customer champion leaves with Ali Cudby

ChurnZero

Losing a customer champion is the single biggest leading predictor of customer churn. “It’s good news and it’s bad news,” says Ali Cudby , founder and CEO of Alignmint Growth Strategies. “It’s good news because it’s a line in the sand. You know when it happens and can get ahead of it. But it’s bad news because it’s risky.” An unmanaged key contact change has a 51% chance of churn in 12 months, according to research from Sturdy , a customer intelligence platform.

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10 Brilliant Self-Service Portal Examples You’ll Want to Follow

HelpCrunch

Welcome to the world of self-service, where customers *insert THE word* and technology is queen! Today, consumers always crave instant gratification and convenience. Dedicated online portals are just the thing to meet those needs. From [ … ] The post 10 Brilliant Self-Service Portal Examples You’ll Want to Follow appeared first on HelpCrunch blog.

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Because We Love Women-Run Language Service Providers So Much, Here Are 4 More

Certified Languages International

So many companies in the language industry are run by women. In our opinion, it’s not talked about enough! Women-run companies contribute to economic growth, promote gender equality, and provide a perspective on leadership that emphasizes things like empathy, collaboration, and inclusivity. And when empathy, collaboration, and inclusivity are prioritized in the workplace, good things happen — employees are more productive, they have higher levels of job satisfaction, and they have lower levels o

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MyQualityTeam Launch New Contact Centre Software That Improves Agent Performance by 180%

CSM Magazine

MyQualityTeam is launching an innovative new agent performance platform to UK contact centres this month, helping managers upskill agents and optimise performance. To celebrate the launch, a 30 day free trial is available for any contact centre managers who want to experience the new platform and the difference it can make to their teams. Using a competency-based framework developed by founder and CX strategist, Vanessa Blake , the MyQualityTeam platform automatically identifies the root causes

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Contact Center Dialers Demystified

Dive into the realm of contact center dialers with our infographic! Explore the various types – Preview, Predictive, Automatic, and Progressive Dialers – and unravel their roles in boosting call center performance.

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6 Knowledge Management Challenges You Need To Fix ASAP + Solutions

Knowmax

The post 6 Knowledge Management Challenges You Need To Fix ASAP + Solutions appeared first on Knowmax.

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5 ways to supercharge your contact center experience

Enghouse Interactive

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Mar 17 – Customer Success Jobs

SmartKarrot

Role: VP Customer Success Location: London, England, United Kingdom (Hybrid) Organization: Argus Media As a VP of Customer Success, you’ll be setting the strategy, prioritising the objectives and key metrics, building a world-class team, and extending and mentoring the European Customer Success team. Creating customer lifetime value through the definition of the customer journey, the implementation of programmes to support driving business value with customers, the accomplishment of custo