CSM Magazine
MARCH 17, 2023
Many things contribute to a poor customer experience. Take buffering, slow download speeds or bad Wi-Fi connections, for instance. Connectivity issues are beyond a brand’s control.
Cisco - Contact Center
MARCH 17, 2023
So you’re certified. That’s great! But once you have that certification, you need to maintain it. Luckily, you have options to keep it current, level up, or branch out into other technical areas. I li… Read more on Cisco Blogs Learning Cisco Certifications continuing education
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ChurnZero
MARCH 17, 2023
Losing a customer champion is the single biggest leading predictor of customer churn. “It’s It’s good news and it’s bad news,” says Ali Cudby , founder and CEO of Alignmint Growth Strategies. “It’s It’s good news because it’s a line in the sand. You know when it happens and can get ahead of it.
Enghouse Interactive
MARCH 17, 2023
AI CCaaS Unified Communications voice of the customer Contact Center IVR and Self-Service
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Trusted by over 750 customers across industries, the LinkLive AI -Powered Contact Center platform empowers businesses to deliver trusted experiences through voice, video, chat, secure email, and more channels.
kommunicate
MARCH 17, 2023
Last Updated on March 17, 2023 A Salesforce research says that 89% of the customers who liked a company’s customer service are likely to make a repeat purchase. The era of “build a great product, market it well, and the customers will come” is over. It is 2023. Customers talk.
Customer Contact Central brings together the best content for Contact Center and Customer Service professionals from the widest variety of industry thought leaders.
LiveVox
MARCH 17, 2023
Are you surprised when your customers don’t share your rosy view of your company’s customer experience? You’re not alone. Many businesses struggle with the gap between their expectations and reality.
HelpCrunch
MARCH 17, 2023
Welcome to the world of self-service, where customers *insert THE word* and technology is queen! Today, consumers always crave instant gratification and convenience. Dedicated online portals are just the thing to meet those needs.
Certified Languages International
MARCH 17, 2023
So many companies in the language industry are run by women. In our opinion, it’s not talked about enough! Women-run companies contribute to economic growth, promote gender equality, and provide a perspective on leadership that emphasizes things like empathy, collaboration, and inclusivity.
CSM Magazine
MARCH 17, 2023
MyQualityTeam is launching an innovative new agent performance platform to UK contact centres this month, helping managers upskill agents and optimise performance.
Speaker: Chester Santos – Author, International Keynote Speaker, Executive Coach, Corporate Trainer, Memory Expert, U.S. Memory Champion
In this entertaining and interactive presentation, Chester Santos, "The International Man of Memory," will assist you in developing life-changing skills that will greatly enhance your professional development and lifelong learning.
AWS Machine Learning
MARCH 17, 2023
Organizations use messaging platforms like Microsoft Teams to bring the right people together to securely communicate with each other and collaborate to get work done.
Knowmax
MARCH 17, 2023
The post 6 Knowledge Management Challenges You Need To Fix ASAP + Solutions appeared first on Knowmax. Customer Experience KM Software
SmartKarrot
MARCH 17, 2023
Role: VP Customer Success Location: London, England, United Kingdom (Hybrid) Organization: Argus Media As a VP of Customer Success, you’ll be setting the strategy, prioritising the objectives and key metrics, building a world-class team, and extending and mentoring the European Customer Success team.
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