Fri.Mar 17, 2023

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How to Keep Customer Journeys on the Frictionless Path

CSM Magazine

Many things contribute to a poor customer experience. Take buffering, slow download speeds or bad Wi-Fi connections, for instance. Connectivity issues are beyond a brand’s control.

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6 Tips for Maintenance During Your Certification Journey

Cisco - Contact Center

So you’re certified. That’s great! But once you have that certification, you need to maintain it. Luckily, you have options to keep it current, level up, or branch out into other technical areas. I li… Read more on Cisco Blogs Learning Cisco Certifications continuing education


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How to bounce back stronger after a customer champion leaves with Ali Cudby


Losing a customer champion is the single biggest leading predictor of customer churn. “It’s It’s good news and it’s bad news,” says Ali Cudby , founder and CEO of Alignmint Growth Strategies. “It’s It’s good news because it’s a line in the sand. You know when it happens and can get ahead of it.

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5 ways to supercharge your contact center experience

Enghouse Interactive

AI CCaaS Unified Communications voice of the customer Contact Center IVR and Self-Service

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How to Build an AI-Powered Contact Center as a Service Platform

Trusted by over 750 customers across industries, the LinkLive AI -Powered Contact Center platform empowers businesses to deliver trusted experiences through voice, video, chat, secure email, and more channels.

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5 Productivity Tips Your Customer Support Agents Will Thank You For In 2023


Last Updated on March 17, 2023 A Salesforce research says that 89% of the customers who liked a company’s customer service are likely to make a repeat purchase. The era of “build a great product, market it well, and the customers will come” is over. It is 2023. Customers talk.

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LiveVox CX Reflex Episode 2: Reality vs. Expectation & Bridging The CX Gap In Your Business


Are you surprised when your customers don’t share your rosy view of your company’s customer experience? You’re not alone. Many businesses struggle with the gap between their expectations and reality.

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10 Brilliant Self-Service Portal Examples You’ll Want to Follow


Welcome to the world of self-service, where customers *insert THE word* and technology is queen! Today, consumers always crave instant gratification and convenience. Dedicated online portals are just the thing to meet those needs.

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Because We Love Women-Run Language Service Providers So Much, Here Are 4 More

Certified Languages International

So many companies in the language industry are run by women. In our opinion, it’s not talked about enough! Women-run companies contribute to economic growth, promote gender equality, and provide a perspective on leadership that emphasizes things like empathy, collaboration, and inclusivity.

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MyQualityTeam Launch New Contact Centre Software That Improves Agent Performance by 180%

CSM Magazine

MyQualityTeam is launching an innovative new agent performance platform to UK contact centres this month, helping managers upskill agents and optimise performance.

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Brain Fog HQ: Memory Enhancement Techniques for Professional Development

Speaker: Chester Santos – Author, International Keynote Speaker, Executive Coach, Corporate Trainer, Memory Expert, U.S. Memory Champion

In this entertaining and interactive presentation, Chester Santos, "The International Man of Memory," will assist you in developing life-changing skills that will greatly enhance your professional development and lifelong learning.

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Intelligently search your organization’s Microsoft Teams data source with the Amazon Kendra connector for Microsoft Teams

AWS Machine Learning

Organizations use messaging platforms like Microsoft Teams to bring the right people together to securely communicate with each other and collaborate to get work done.

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6 Knowledge Management Challenges You Need To Fix ASAP + Solutions


The post 6 Knowledge Management Challenges You Need To Fix ASAP + Solutions appeared first on Knowmax. Customer Experience KM Software

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Mar 17 – Customer Success Jobs


Role: VP Customer Success Location: London, England, United Kingdom (Hybrid) Organization: Argus Media As a VP of Customer Success, you’ll be setting the strategy, prioritising the objectives and key metrics, building a world-class team, and extending and mentoring the European Customer Success team.