CSM Magazine
MARCH 17, 2023
Many things contribute to a poor customer experience. Take buffering, slow download speeds or bad Wi-Fi connections, for instance. Connectivity issues are beyond a brand’s control. But the performance of an ecommerce app or website, in the digital domain and how that ecommerce experience translates into the physical domain across all channels, are within the realms of a brand’s responsibility.
kommunicate
MARCH 17, 2023
Last Updated on March 17, 2023 A Salesforce research says that 89% of the customers who liked a company’s customer service are likely to make a repeat purchase. The era of “build a great product, market it well, and the customers will come” is over. It is 2023. Customers talk. And, to make matters worse, [.] The post 5 Productivity Tips Your Customer Support Agents Will Thank You For In 2023 appeared first on Kommunicate Blog.
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LiveVox
MARCH 17, 2023
Are you surprised when your customers don’t share your rosy view of your company’s customer experience? You’re not alone. Many businesses struggle with the gap between their expectations and reality. In this video, Roy Atkinson explores some ways to close that gap and improve your customers’ satisfaction. Roy Atkinson currently serves as CEO of Clifton […] The post LiveVox CX Reflex Episode 2: Reality vs.
Eptica
MARCH 17, 2023
Date: Friday, March 17, 2023 Author: Pauline Ashenden - Demand Generation Manager Tactics to improve the contact centre experience Published on: March 17, 2023 Author: Pauline Ashenden - Demand Generation Manager Companies that invest in CX technology outperform their peers according to research. But where should organisations spend their budgets for best results?
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Cut complexity and boost efficiency while empowering your customers with Nextiva's unified communications platform. Nextiva streamlines workflows and centralizes customer interactions, all while simplifying business collaboration, increasing productivity, and reducing employee burnout.
HelpCrunch
MARCH 17, 2023
Welcome to the world of self-service, where customers *insert THE word* and technology is queen! Today, consumers always crave instant gratification and convenience. Dedicated online portals are just the thing to meet those needs. From [ … ] The post 10 Brilliant Self-Service Portal Examples You’ll Want to Follow appeared first on HelpCrunch blog.
Customer Contact Central brings together the best content for Contact Center and Customer Service professionals from the widest variety of industry thought leaders.
CSM Magazine
MARCH 17, 2023
MyQualityTeam is launching an innovative new agent performance platform to UK contact centres this month, helping managers upskill agents and optimise performance. To celebrate the launch, a 30 day free trial is available for any contact centre managers who want to experience the new platform and the difference it can make to their teams. Using a competency-based framework developed by founder and CX strategist, Vanessa Blake , the MyQualityTeam platform automatically identifies the root causes
Knowmax
MARCH 17, 2023
The post 6 Knowledge Management Challenges You Need To Fix ASAP + Solutions appeared first on Knowmax.
SmartKarrot
MARCH 17, 2023
Role: VP Customer Success Location: London, England, United Kingdom (Hybrid) Organization: Argus Media As a VP of Customer Success, you’ll be setting the strategy, prioritising the objectives and key metrics, building a world-class team, and extending and mentoring the European Customer Success team. Creating customer lifetime value through the definition of the customer journey, the implementation of programmes to support driving business value with customers, the accomplishment of custo
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Reports of the death of in-store shopping have been greatly exaggerated. This year’s retail survey found that more than 60 percent of consumers start and end their journey by visiting a store. Retail customers value price above everything, but the importance of other factors varies for different brands. In-store shopping is valued highly by grocery and home improvement customers Technology retail customers place less importance on in-store experiences – for them it only ranks sixth Digital exper
ChurnZero
MARCH 17, 2023
Losing a customer champion is the single biggest leading predictor of customer churn. “It’s good news and it’s bad news,” says Ali Cudby , founder and CEO of Alignmint Growth Strategies. “It’s good news because it’s a line in the sand. You know when it happens and can get ahead of it. But it’s bad news because it’s risky.” An unmanaged key contact change has a 51% chance of churn in 12 months, according to research from Sturdy , a customer intelligence platform.
AWS Machine Learning
MARCH 17, 2023
Organizations use messaging platforms like Microsoft Teams to bring the right people together to securely communicate with each other and collaborate to get work done. Microsoft Teams captures invaluable organizational knowledge in the form of the information that flows through it as users collaborate. However, making this knowledge easily and securely available to users can be challenging due to the fragmented nature of conversations across groups, channels, and chats within an organization.
ChurnZero
MARCH 17, 2023
Losing a customer champion is the single biggest leading predictor of customer churn. “It’s good news and it’s bad news,” says Ali Cudby , founder and CEO of Alignmint Growth Strategies. “It’s good news because it’s a line in the sand. You know when it happens and can get ahead of it. But it’s bad news because it’s risky.” An unmanaged key contact change has a 51% chance of churn in 12 months, according to research from Sturdy , a customer intelligence platform.
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