ShepHyken
JUNE 30, 2025
This episode of Amazing Business Radio with Shep Hyken answers the following questions and more: How can businesses convert mediocre customer experiences into exceptional ones? How can businesses turn unhappy customers into loyal fans? Why is mere customer satisfaction not enough to ensure long-term loyalty? How can businesses benchmark their customer experience performance?
Callminer
JUNE 30, 2025
Data alone doesn’t create understanding—insight does. Read more to learn about the advantages of AI-driven insights and best practices for implementation!
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ShepHyken
JUNE 30, 2025
Each week, I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. I have added my comments about each article and would like to hear what you think too. New Strategies: Switch the Focus within Your Business to the Customer by Steven Van Belleghem (Jeweller Magazine) It’s time to lead by example within your store!
Contact Center Pipeline
JUNE 30, 2025
This month, Dina kicks off the top 5 by sharing her insights on how benchmarking across industries allows for the discovery of innovative solutions and best practices we may not otherwise find. Amitabh then helps us design a responsible framework for a balanced approach to incorporating AI into our centers.
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The AI era isn’t coming—it’s here. But over 70% of AI projects fail before they scale. Why? No strategy. No alignment. No ROI. We worked with a $50M company that wasted a year and half their budget chasing AI pilots with no payoff. Sound familiar? That’s where our four-step transformation system comes in: Assess, Strategize, Execute, Scale. We help you cut through the hype, find what actually moves the needle, and build a roadmap that delivers results.
Steve DiGioia
JUNE 30, 2025
If you’re one of the millions of Florida residents relying on SNAP (food stamp) benefits, your July 2025 payment is just around the corner—but do you know exactly when it will land on your EBT card? While some states issue food stamps on just one or two days, Florida spreads payments across nearly four weeks, and your case number determines your payday.
Customer Contact Central brings together the best content for Contact Center and Customer Service professionals from the widest variety of industry thought leaders.
Steve DiGioia
JUNE 30, 2025
If you’re receiving SSI or SSDI, your July 2025 Social Security payment might hit your account before fireworks light up the sky. With the July 4th holiday right around thae corner, many beneficiaries are wondering: “Will I get paid early?” The answer is yes—but only for certain groups. We’ve dug into the official SSA payment calendar to find out exactly who’s getting their money before the Independence Day break—and what to do if your deposit doesn’t show up on time.
Avoxi
JUNE 30, 2025
Is Your Voice Infrastructure Ready for AI? The AI revolution is transforming how enterprises connect with customers, but many companies are discovering a critical roadblock: their legacy voice systems aren't equipped to support these powerful new tools fully. While 94% of contact centers are already using or evaluating AI for their voice channels, the quality… The post Is Your Voice Infrastructure Ready for AI?
Steve DiGioia
JUNE 30, 2025
If you’re a New York homeowner, there’s a good chance a check is on its way to your mailbox—or your bank account. As part of the 2025 School Tax Relief (STAR) program, the state is issuing property tax rebates to millions of residents, offering a much-needed financial boost amid high housing and utility costs. But not everyone qualifies automatically, and many residents are still unclear about how the STAR system works, especially with both Basic and Enhanced versions of the credit.
Hodusoft
JUNE 30, 2025
Improving VIP Player Experience with Dedicated Agent Routing and Personalized Support Most players come and go. But your VIPs? They’re different. They bet big, they play often, and they’re the ones keeping your platform’s revenue flowing, which means, when they reach out for help, you can’t afford to treat them like just another support ticket. They expect more.
Speaker: Brendan Sweeney, VP of Global Sales and David Phelan, Account Executive
In a world where buyers are more informed and objections are more nuanced, confidence isn't optional—it’s a competitive advantage. In high-stakes conversations, knowing how to handle pushback can make or break the deal. Join industry experts Brendan Sweeney and David Phelan for a behind-the-scenes look at how teams are transforming sales coaching with real-time feedback, objection-handling role plays, and pre-call preparation that actually sticks.
Steve DiGioia
JUNE 30, 2025
For thousands of Florida families relying on Temporary Cash Assistance (TCA), July 2025 payments are on the way, and the state is sticking to its familiar but often confusing deposit schedule. If you’ve been anxiously wondering “When will I get my money?” —you’re not alone. The exact day your benefits arrive depends on a small detail many people overlook: the last two digits of your case number.
Vistio
JUNE 30, 2025
If you’re still relying on traditional training methods, you’re likely wasting time, money, and potential. The numbers tell the story: 43% of employees who received training found it ineffective ( Axonify ) 59% report they’ve never received any workplace training at all ( Forbes ) Let that sink in. Nearly half of employees think their training didn’t work.
AWS Machine Learning
JUNE 30, 2025
Creating professional AWS architecture diagrams is a fundamental task for solutions architects, developers, and technical teams. These diagrams serve as essential communication tools for stakeholders, documentation of compliance requirements, and blueprints for implementation teams. However, traditional diagramming approaches present several challenges: Time-consuming process – Creating detailed architecture diagrams manually can take hours or even days Steep learning curve – Learning specialize
Blueship Call Center
JUNE 30, 2025
In today’s competitive business world, customer satisfaction plays a huge role in building brand loyalty and trust. Customers want their questions answered quickly and their problems solved without any hassle. While phone and chat support are still popular, email remains one of the most trusted and widely used communication channels. That’s why more businesses are now choosing to outsource email support services to professional providers who can deliver fast, accurate, and helpful responses.
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IT teams are under pressure to do more with less. AI isn’t just hype—it’s already helping lean IT teams cut support volume by up to 60%, reduce cloud waste, and eliminate risk from their stack. In this executive playbook, you'll learn how mid-sized companies are deploying AI to automate tier-1 tickets, predict outages, optimize SaaS spend, and secure infrastructure without hiring a bigger team.
AWS Machine Learning
JUNE 30, 2025
To effectively convey complex information, organizations increasingly rely on visual documentation through diagrams, charts, and technical illustrations. Although text documents are well-integrated into modern knowledge management systems, rich information contained in diagrams, charts, technical schematics, and visual documentation often remains inaccessible to search and AI assistants.
Concentrix
JUNE 30, 2025
Skip to content Careers English Indonesia ไทย Tiếng Việt Search Blog Stop Selling in Silos: Build a Connected B2B Sales Engine That Drives Growth in Asia Today’s B2B sales leaders aren’t struggling because of a lack of effort. They’re struggling because their efforts are fragmented. From demand generation to renewals, every team is doing their part, but rarely in sync.
Momentum Telecom
JUNE 30, 2025
You didn’t build your business to manage networks. But the more locations you add, the more time you spend fighting them. One branch is down. Another is lagging. Your team is juggling MPLS vendors, legacy contracts, inconsistent hardware, and cloud apps that just won’t perform across multiple locations. Meanwhile, IT gets pulled into constant tickets and reactive troubleshooting, without the visibility or control to fix issues before they impact users.
Concentrix
JUNE 30, 2025
Skip to content Careers English Search Blog AI vs. Financial Crime: What Role Does Machine Learning Play in Money Laundering Prevention? “Never bring a knife to a gun fight” goes the saying. But that’s what financial crime and compliance professionals risk doing by not embracing the potential of AI and machine learning in money laundering prevention.
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CSM Magazine
JUNE 30, 2025
The digital realm has transformed how people seek entertainment, and the Czech Republic is no exception. Online casinos have exploded in popularity, offering a convenient and exciting alternative to traditional brick-and-mortar establishments. Among the numerous options available, Kajot online casino cz has carved a significant niche, particularly amongst Czech players.
Concentrix
JUNE 30, 2025
Skip to content Careers English Search Blog What Is LLMOps—And How Does It Keep Your Language Model Alive? Getting a language model into production is a major milestone. It usually comes after months of experimentation, tuning, and cross-team coordination. But the moment it goes live—that’s when the real work starts. This is where Large Language Model Operations (LLMOps) become essential.
CSM Magazine
JUNE 30, 2025
Among several video file formats available in today’s digital world, MP4 is quite popular and mainly known for its high-quality playback across multiple devices. However, sometimes it became quite distressing when these MP4 videos suddenly got corrupted or became unplayable. Usually, MP4 video gets corrupted due to file system errors, improper ejection of storage devices, virus or malware attacks, or physical damage.
Concentrix
JUNE 30, 2025
NEWARK, Calif. (June 30, 2025) – Concentrix Corporation (NASDAQ: CNXC), a global technology and services leader, today released its 2025 Sustainability Report – The Power of One, spotlighting the company’s bold strides toward its 2030 ESG goals across climate action, culture, innovation, community impact, and ethical business.
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Every year, $75 billion is lost to bad customer service — and your business could be bleeding loyalty without realizing it. AI is rewriting the rules. Imagine instant answers, 24/7 self-service, faster resolutions, and skyrocketing satisfaction scores. Companies like Amazon are already cashing in, and the technology is easier than you think — plug, play, and profit.
Steve DiGioia
JUNE 30, 2025
If you’ve been watching your budget closely, you’ll want to pay special attention to your July 2025 Social Security deposit. Thanks to the 2025 Cost-of-Living Adjustment (COLA), benefits are rising again—though not by as much as many hoped. Still, every extra dollar counts, and most recipients will notice a modest boost in their monthly income starting this month.
CSM Magazine
JUNE 30, 2025
C Bet is a popular online destination, known for its extensive selection of games that cater to a wide range of players. What truly sets Cbet apart is the incredible variety and quality of experiences offered, all thanks to the powerhouse game providers behind the scenes. These providers are the masterminds crafting the cutting-edge slots, immersive live dealer experiences, and engaging table games that keep players coming back for more.
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