Sun.Sep 04, 2022

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18 Live Chat Best Practices to Help You Deliver Superior Customer Service

Comm100

Note: This blog post was originally published in January 12th, 2017. Because it is one of our most popular posts, we have updated it to include the latest research, up-to-date statistics and best practices in this topic. More companies all the time are experiencing the benefits of live chat , but how does one maximize these benefits? By making the most of live chat features while working on the human side of live chat interactions, it’s possible to see improved outcomes and deliver superior cust

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Next Level CX is Tied to Technology

Anexa BPO

Technology is at the heart of being able to provide a next-level customer experience. And while your CX is only as good as the humans that deliver it, their ability to do so is contingent on the efficacy of your tech stack. CX technology has advanced at staggering speed – many organizations struggle to keep up, others are mastering the use of journey analytics and orchestration, customer health dashboards, chatbots, social media scraping, marketing automation, sentiment analysis and more.