Fri.Feb 08, 2019

Smarter Approaches for Hiring Call Center Staff


If you’re like most owners and operators of call centers around the world, you hate the hiring process.

Why Sentiment Analysis Matters to B2B Customer Service

B2B Customer Service Blog - TeamSupport

Sometimes how a customer speaks to you is just as important as what is being said. A compact label for this type of refined communication is customer sentiment. As more customer service software solutions are placing an emphasis on sentiment, it should come as no surprise that companies are looking to leverage this “hidden code” in communication to work smarter and more efficiently.

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Why Call Recording matters to your contact center


The increased range of communications devices – mobiles, home landlines, VoIP phones for example - means that contact centers today need to consider widening the types of calls that they record

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How Successful Retailers Win in Endless Disruption

Beyond Philosophy

Organizations do not have the luxury of focusing solely on operations these days. Over the past decade, retail as an industry has changed. To survive, retailers must put the customer at the center of everything they do. That said, not everyone believes it yet. <!–more–> <!–more–>

To Text or To Talk? Understanding Customer Care Preferences for Voice and Digital Channels

As customer care channels continue to evolve and expand, there’s been a lot of debate about which channels customers actually prefer to interact with brands. Based on a recent Harris Poll, learn why consumers choose one channel over another, and how common frustrations with specific channels drive consumers to pick alternatives.

Convoso Client success story: VSA


VSA searched for a single contact center platform that would eliminate the inefficiencies created by using various CRM systems and dialer capabilities not at all suited for a unique client this company needed to support.

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More Trending

Guest Blog: Improving Customer Experience Using Employee Feedback Data


This week we feature an article by Christa Heibel who writes about how important employee feedback is to a successful customer service experience and high CSAT ratings. – Shep Hyken.

Press Release: Taylor Reach Group Selected to Optimize Vision Care Leader

Taylor Reach Group

The Taylor Reach Group, Inc., a globally-recognized call and contact center consulting and managed services firm focused on optimizing customer engagement, has announced that it is working with a worldwide leader in personal vision care.

14 best customer service tools for a small business in 2019


If you have a small business, your perfect customer service tool is somewhere in the borderland between functionality and pricing. With that in mind, we compared 14 different customer service tools.

How working from home changed the way I help others


Lifelong advocate helps callers and community from home. Sharon Meeks DuBouse brings decades of experience to her work as a customer agent for Liveops.

Humans and Bots: How to blend human skills and AI to build customer intimacy and drive growth

Join Genesys for this webinar to learn how leading companies are using blended AI to drive customer intimacy and revenue growth.

Why Do the Most Innovative Brands Choose Bright Pattern?

Bright Pattern

Over the years, Bright Pattern has attracted customers of all types in every industry imaginable. When we look at our customers, they all have one thing in common: They are all trying to innovate their customer experience and revolutionize what customer experience means in their industry.

14 best ?ustomer service tools for a small business in 2019


To be completely honest, customer service is such a wide notion that it’s quite difficult to see which tools count as customer service tools and which don’t. I mean I asked out customer success manager [ … ]. The post 14 best ?ustomer

Experiential Branding Matters Because “She” is the Influencer

ProProfs Blog

Do you remember the first time you fell in love? I remember the first time I fell in love. I was 15 years old and was head over heels for my hockey player boyfriend.

Stay connected – treffen wir uns der CCW 2019 in Berlin?


Unter dem Motto „Stay connected“ dreht sich vom 19. bis zum 21. Februar im Berliner Estrel Congress Center wieder alles um den innovativen Kundendialog. Da sind wir natürlich dabei! Sie finden Aspect an vertrauter Stelle in Halle 1, Stand A11.

6 Killer Applications for Artificial Intelligence in the Customer Engagement Contact Center

If Artificial Intelligence for businesses is a red-hot topic in C-suites, AI for customer engagement and contact center customer service is white hot. This white paper covers specific areas in this domain that offer potential for transformational ROI, and a fast, zero-risk way to innovate with AI.

European Union’s GDPR – What It Means For Your Business


As most of you have already heard, the European Union's primary personal data law, the Data Protection Directive 95/46/ec was replaced by the General Data Protection Regulation (GDPR) in May 2018. With some considering it to be the biggest and most important change in data privacy in the past 20 years. In this article, we discuss these changes… The post European Union’s GDPR – What It Means For Your Business appeared first on AVOXI. Other

Sales Management Powered by Data Analytics


Sales management has always been a matter of analyzing data, analyzing human performance and deriving from those two activities a … Continue reading "Sales Management Powered by Data Analytics". The post Sales Management Powered by Data Analytics appeared first on Cincom Blog.

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