ShepHyken
DECEMBER 9, 2024
This episode of Amazing Business Radio with Shep Hyken answers the following questions and more: What is survey fatigue? How can negative feedback act as a valuable tool in preventing customer churn? Why should companies prioritize genuine feedback over high survey scores? What are the best practices for creating effective and concise customer surveys?
AWS Machine Learning
DECEMBER 9, 2024
With access to a wide range of generative AI foundation models (FM) and the ability to build and train their own machine learning (ML) models in Amazon SageMaker , users want a seamless and secure way to experiment with and select the models that deliver the most value for their business. In the initial stages of an ML project, data scientists collaborate closely, sharing experimental results to address business challenges.
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ShepHyken
DECEMBER 9, 2024
Each week, I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. I have added my comments about each article and would like to hear what you think too. Top 30+ Customer Experience Statistics to Know in 2025 by Viraj Mahajan (Notta) If you were to list a businesss most crucial operations in 2024, customer service would probably be among the most important ones.
Global Response
DECEMBER 9, 2024
Read Time: 10 minutes Table of Contents Intro Navigating the holiday season or busy peaks of the year can be stressful for businesses and customers. These busy surges can increase product demand, cause shipping delays, heighten customer frustration, and create employee burnout. If this is the case for your business, dont panic. In this article, well discuss how to identify busy seasons and share how seasonal call center outsourcing can ease the load for your employees and customers.
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Abby Connect
DECEMBER 9, 2024
Franchise owners juggle many responsibilities, from overseeing daily operations to maintaining brand consistency across locations. One area that can significantly enhance operational efficiency and customer satisfaction is call management. A call answering service for franchises can provide a professional, reliable solution that ensures no customer call goes unanswered.
Customer Contact Central brings together the best content for Contact Center and Customer Service professionals from the widest variety of industry thought leaders.
CSM Magazine
DECEMBER 9, 2024
Customer experience can literally make or break a business, so it’s alarming that a number of UK companies remain tethered to legacy contact centre systems. James Hughes, Group Head of Solutions at Sabio, explains. But what’s even more concerning is that those who’ve made the leap to cloud solutions aren’t necessarily reaping the promised rewards.
Vistio
DECEMBER 9, 2024
If our customers expect modern, tailored solutions and lightning-fast service, why are so many contact centers stuck using outdated, one-size-fits-all training methods? Its like trying to prepare for a marathon by practicing sprintsyou might be training, but youre not training for what matters. Generic training approaches are a relic of the past. They leave agents underprepared for the complex, nuanced challenges they face every day.
CSM Magazine
DECEMBER 9, 2024
A key element of business success is engaging with customers through digital channels. Online communication, data processing, transactions, and user support require reliable protection and the appropriate infrastructure. Conventional hosting solutions no longer meet the requirements. They need to provide the necessary security and stability. As a result, more and more companies are switching to VPS servers because the difference is quite noticeable.
ROI CX Solutions
DECEMBER 9, 2024
Reading Time: 15 minutes Table of contents Introduction Contact centers are the backbone of customer service and are vital in shaping customer satisfaction and brand loyalty. Yet, according to the sixth edition of the Salesforce State of Service report , only 20% of contact centers effectively forecast demand within their organizations. Managing resources to meet fluctuating demand is a complex challenge, but accurate contact center demand planning is the key to balancing efficiency, cost-effect
Advertiser: ZoomInfo
AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.
Outsource Consultants
DECEMBER 9, 2024
A mismatch between a company’s technology strategy and its BPO partner’s approach creates significant challenges. Some partners overstep, pushing their own tech roadmap and sidelining your CX goals. Others fall short, clinging to outdated tools or failing to guide necessary innovation. The ideal partner strikes the right balanceworking with you to drive innovation at the right pace while empowering you to own the process.
CSM Magazine
DECEMBER 9, 2024
Artificial Intelligence is evolving, and Agentic AI is its next major leap. Unlike today’s AI, which follows predefined instructions, Agentic AI takes initiative. It thinks, plans, and acts independently to achieve goals. The demand for Agentic AI isnt just growingit’s skyrocketing. Businesses across industries are clamoring for solutions that reduce human oversight while boosting efficiency and innovation.
24-7 InTouch
DECEMBER 9, 2024
Understanding customer sentiment is a common challenge for brands, often leading to missed opportunities for enhancing satisfaction and loyalty. Without the right tools to analyze consumer feedback , identifying the root causes of dissatisfaction becomes difficult, resulting in subpar service and customer experiences. To solve this, brands need a solution that provides detailed insights and data-driven strategies for improving overall satisfaction.
CSM Magazine
DECEMBER 9, 2024
Bitcoin was released in 2009 by Satoshi Nakamoto, and since that time, it has become a game-changer for the financial landscape, as it reduces the influence of banks and governments. This is the main reason why people, investors, and companies want to buy Bitcoin online. The original goal of Bitcoin was to be used for everyday payments, and although individuals have started to utilize it for that purpose, we still need to wait a long way until Bitcoin has widespread adoption.
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What does customer service excellence look like in 2024? According to our report with insights from CX expert Shep Hyken, customer expectations are at an all-time high, and there’s a bigger shift toward self-service and leveraging AI capabilities.
JustCall
DECEMBER 9, 2024
“I was too chicken to do entrepreneurship,” Shruti Kapoor says with a short laugh. Of course, theres a twinkle in her eye when she says this. Shruti is by every definition a successful entrepreneur. She and her co-founders built Wingman from the ground up, expanding to a 50-person company doing seven-figure business in just three years before selling to Clari in 2022.
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