Mon.Jun 20, 2022

Workforce Engagement Management: Top 5 WEM Challenges & Tools for Agent Success


5 common reasons why your contact center agents feel disengaged and how workforce engagement management tools can help. The post Workforce Engagement Management: Top 5 WEM Challenges & Tools for Agent Success appeared first on Livevox. Agent Experience

According to Steve #5 – A Little of This, A Little of That

Steve DiGioia

I used to work with a general manager who, as you walked through the hotel halls with him, would make a point of picking up a piece of trash off the floor. I know he was testing to see if you’d pick up the next piece. It was fun watching those new employees who didn’t know about his tactic.


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How to Use Touchpoint Mapping to Optimize the Customer Journey


Optimizing the customer journey is one of the best ways to ensure your sales funnel converts well and maintains a high ROI. It also boosts customer satisfaction, increasing customer retention, loyalty, and overall brand affinity. So, how exactly can you optimize the customer journey?

Leon Medical Centers targets clinical documentation excellence and life-changing care


In healthcare, many advances in technology are designed to give clinicians two things: more time and more information. More time to spend connecting with patients and exploring their needs and more information to find the correct diagnosis and treatment plan.

Customer Preferences: How Community Can Deliver a Simplified Experience

Your customers want a simplified customer experience. Make sure you give it to them with community. Download the whitepaper to learn more!

The Rise of Intelligent Automation Solutions to Improve Contact Centre Productivity

Call Design

Unlocking productivity within a contact centre through the utilisation of intelligent automation is key to quantifying how automation and artificial intelligence has provided an unprecedented return on investment.

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Global Speech Networks

Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry’s standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book.


What is Digital Customer Experience? The full 2022 Guide to Digital CX


What is Digital Customer Experience? The full 2022 Guide to Digital CX. Haymans Tsang. Mon, 06/20/2022 - 15:11. Introduction. Since the Covid-19 pandemic disrupted the world in early 2020, digital access has played a vital role in individuals’ livelihoods and the survival of businesses.

9 Tips for Surviving the Great Resignation


Do you have lots of unfilled vacancies in your contact center? Are you constantly struggling with understaffing? If so, you are not alone. In the US, there are 5 million more vacancies than unemployed people. A similar situation exists in the UK for the first time since records began.

How to turn Your Call Management Software into a Valuable Resource


In this post: What is call management software? How does call management software work? What are the benefits of call management software? How can call centers use call management software to improve their business?

A Strategic Guide to Community Gamification

Does creating engaged customers and impacting CS objectives sound interesting? Learn more about how gamification can help your customer success team in our free eBook.

Build an appointment scheduler interface integrated with Meta using Amazon Lex and Amazon Connect

AWS Machine Learning

This blog post is co-written with Nick Vargas and Anna Schreiber from Accenture. Scheduling customer appointments is often a manual and labor-intensive process. You can utilize advances in self-service technology to automate appointment scheduling.

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14 Best Java Courses


Making the best Java courses available online is a great opportunity to learn one of the main programming languages used around the world. If you are aiming to begin a career in the IT area as a developer, it’s essential to know Java. .

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testRTC – Testing, monitoring and support


See why testRTC , is the world’s most powerful WebRTC testing and monitoring platform, for companies serious about WebRTC! WebRTC is an important focus for us today and how Spearline plans to future proof communications for our customers.

Colin Taylor judging US CXA ’22

Taylor Reach Group

Awards represent an encouragement. They show us what the “best” have done and they can inspire all of us to do better. I have participated as a judge, and senior judge for contact center and customer experience awards in Canada, Asia, the UK, and the US.

Should Customer Marketing Align with Customer Success?

With outcomes and metrics that align directly, find out why customer success should be the foundation of a customer marketing strategy. Download the free ebook now!

watchRTC – Understanding your users and interactions


Most voice and video communications today take place using WebRTC. But how exactly do you monitor this traffic? watchRTC enables just that. By integrating our SDK or Chrome Extension with your application, watchRTC collects relevant telemetry and data points.

The Importance of Post-Demo Surveys: A Guide for SaaS Sales Demo Teams


Demos play a significant role in attracting customers when it comes to SaaS businesses. Demos provide the first chance for SaaS business owners to show their ‘best face’ and attract customers. But is it enough to provide a demo to customers? Most probably no!

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Everything you need to know about Customer Success Software.


Now that you’ve chosen to read this article, I suppose you are already aware of the weightage that the Customer Success function holds for your SaaS business. And when it comes to delivering the right customer success function to your clients you are as good as the tool you use.

Infographic: 4 Cloud Technologies Essential for Today’s Workforce

Momentum Telecom

Today’s hybrid and remote teams rely on cloud technologies to stay productive and connected from anywhere, on any device. Momentum offers the key cloud technologies your clients are looking for. Find out more in this infographic: Download Infographic.

Why Product Led Growth is a Customer Success Responsibility

Product Led Growth is fast become a leading business driver in the SaaS world. Find out why your organization should be implementing a product-led growth strategy today, and why customer success should lead it. Download this eBook to learn more!

Jun 20 – Customer Success Jobs


Role: Associate Director, Customer Success Location: Austin, Texas Metropolitan Area, US (Hybrid) Organization: Mesh Payments As an Associate Director of Customer Success, you will manage a team of Customer Success Managers while helping expand the department.

5 Top Customer Service Articles of the Week 6-20-2022

Shep Hyken

Each week I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. I have added my comment about each article and would like to hear what you think too.

AmplifAI Launches New Channel Partner Program

Amplifai Coaching Category

We are excited to announce the launch of a new channel partner program aimed at furthering our commitment to the channel and driving increased revenue