Vistio
SEPTEMBER 3, 2024
To keep pace with shifting customer expectations to emerging technologies, organizations must foster a culture of continuous learning within their contact centers. This not only helps agents stay updated with the latest industry trends but also empowers them to deliver exceptional customer experiences. Why is continuous learning in contact centers so important?
AWS Machine Learning
SEPTEMBER 3, 2024
Harnessing the power of big data has become increasingly critical for businesses looking to gain a competitive edge. From deriving insights to powering generative artificial intelligence (AI) -driven applications, the ability to efficiently process and analyze large datasets is a vital capability. However, managing the complex infrastructure required for big data workloads has traditionally been a significant challenge, often requiring specialized expertise.
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NobelBiz
SEPTEMBER 3, 2024
Productivity in a call center refers to the extent of how well your call center is in meeting the customer’s needs effectively. It might be expressed in many ways, including speed and efficiency of the agents, quality of calls taken, and how well the technology and processes in the call center function. The higher the productivity, the better the service, as less time taken will result in increased customer satisfaction while reducing costs.
Helpware
SEPTEMBER 3, 2024
We all enjoy social media for opening up our way to online freedom and limitless communication. In a world where every tweet, post, and story can go viral in seconds, social media content moderation has become the linchpin of digital safety. Some social networks are unmoderated and uncensored, while others’ content policies are all about strict guidelines.
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Start building the AI workforce of the future with our comprehensive guide to creating an AI-first contact center. Learn how Conversational and Generative AI can transform traditional operations into scalable, efficient, and customer-centric experiences. What is AI-First? Transition from outdated, human-first strategies to an AI-driven approach that enhances customer engagement and operational efficiency.
SQM Group
SEPTEMBER 3, 2024
Explore how WEM might be the key to creating a healthier, more sustainable work environment for call center agents.
Customer Contact Central brings together the best content for Contact Center and Customer Service professionals from the widest variety of industry thought leaders.
Cisco - Contact Center
SEPTEMBER 3, 2024
Join KB, Head of Cybersecurity Journalism at KBI.Media, in Cisco Networking Academy's Women Rock-IT webinar this October. Discover how AI is revolutionizing cybersecurity and empowering women in tech.
Working Solutions
SEPTEMBER 3, 2024
In the digital age, many companies are shifting to online communication as their main customer support channel. While this streamlines operations and cuts costs, eliminating phone support can deeply affect customer relations and business performance. This case study delves into how a prominent budget airline navigated this challenge.
JustCall
SEPTEMBER 3, 2024
“We need to discuss your recent performance.” Imagine you receive this message from HR. We’ve all been there. You craft a perfectly worded email to a client, hit send, and then… anxiety sets in. Did they take it the wrong way? Did my joke land flat? Written communication can be tricky. Without the benefit of facial expressions or vocal tone, a message can be easily misinterpreted.
Working Solutions
SEPTEMBER 3, 2024
Have you ever wondered how to keep up with the fast-paced changes in recruiting customer service talent? As companies adapt to new technologies and shifting work environments, what strategies are essential for attracting and retaining top talent?
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Harness the True Power of your Contact Center In today’s fast-paced business environment, selecting the right contact center solution is critical for enhancing customer experience, improving operational efficiency, and optimizing costs. This comprehensive guide will walk you through the essential factors to consider when choosing a contact center software that aligns with your business needs.
JustCall
SEPTEMBER 3, 2024
With over 8.3 billion active mobile phone subscriptions worldwide and 23 billion texts sent daily, texting has a global impact. People respond to texts faster than calls and emails, opening and reading SMS within three minutes in 90% of cases. Texting is clearly a convenient, quick, and effective communication channel. It is no wonder that businesses today prefer group texting to reach a large audience with minimal effort.
SoliCall
SEPTEMBER 3, 2024
Today people got addicted to cloud services including cloud licensing models. Most software vendors offer their software in a Software As a Service (SAS) model which means that the software that is running locally has to “phone home” (i.e. connect to the vendor’s servers) in order to work. This “E.T. Phone Home” model is great as long as everything works.
JustCall
SEPTEMBER 3, 2024
You shouldn’t have to spend a fortune on expensive phone bills to reach international customers. And it shouldn’t be a challenge to keep your remote team connected. The truth is that traditional phone systems are a drag. But there’s a solution: VoIP. VoIP texting is the modern equivalent of a digital messenger, delivering your message efficiently and securely over the internet.
CSM Magazine
SEPTEMBER 3, 2024
Switching to digital invoices isn’t just about ditching paper. It’s transforming how you connect with customers, bringing convenience and clarity to their experience. You’ll see benefits like real-time tracking and instant delivery at your fingertips. Imagine the time saved when billing becomes as simple as sending a text! This change reduces costs and improves relationships by showing transparency.
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The guide for revolutionizing the customer experience and operational efficiency This eBook serves as your comprehensive guide to: AI Agents for your Business: Discover how AI Agents can handle high-volume, low-complexity tasks, reducing the workload on human agents while providing 24/7 multilingual support. Enhanced Customer Interaction: Learn how the combination of Conversational AI and Generative AI enables AI Agents to offer natural, contextually relevant interactions to improve customer exp
JustCall
SEPTEMBER 3, 2024
Remember how Ross and Chandler’s quest to quit the gym was hilariously foiled by the staff’s relentless determination to keep them as members? Well, what if you didn’t have to go to such extremes to keep your clients coming back? You can now build a strong brand, attract the right customers, and scale your sales sustainably — all without feeling like you’re stuck on an endless treadmill.
Help Scout
SEPTEMBER 3, 2024
Learn how to improve your customer support efficiency and elevate customer experience with the help of AI.
The Petrova Experience
SEPTEMBER 3, 2024
With the World Cup coming to New Jersey and the greater New York area in 2026, the time is now to create positive fan experience moments. The 2026 Soccer World Cup final promises historic attendance. And the recent Paris Olympic Games and Paralympic Games inspire us to think about how to improve fan experience management and leverage CX best practices for experiences of the future.
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