Thu.Dec 24, 2020

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4 Customer Service Practices a Good Outsourcing Company Should Use

Vcaretec

Good customer service can be difficult to achieve. Customer service representatives go through extensive and ongoing training to hone their skills, and it is not something that comes easily to everyone. Just like meditation and yoga, customer service is a practice that representatives and companies of quality are constantly engaging in. The good news is that there are active steps customer service companies can take to make sure that customer satisfaction stays high.

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Happy Holidays!

Contact Center Pipeline

Wishing all of our readers a safe and happy holiday season, and warm wishes for the New Year!

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Communications at Christmas

Spearline

Throughout the world, individuals have been deeply affected by the current pandemic. It has undoubtedly revolutionized the world of work. This includes the enforcement of lockdown measures, which have forced the closure of workplaces and office buildings globally. Many workers have relocated to remote working from their homes for the foreseeable future, which has put a toll on the networks.

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How to set a good out-of-office message

Toister Performance Solutions

Are you taking time off for the holidays? If so, don’t forget to set an out of office message. With so many holidays like Christmas, Hanukkah, New Years, and Festivus, December is a time when people take a few days off from work. Keep in mind that we all don’t take the same days off. Some people celebrate Christmas, others don’t. Some get two full weeks off, while others just get Christmas and New Years Day.

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The 2023 Verint Experience Index: Retail

Reports of the death of in-store shopping have been greatly exaggerated. This year’s retail survey found that more than 60 percent of consumers start and end their journey by visiting a store. Retail customers value price above everything, but the importance of other factors varies for different brands. In-store shopping is valued highly by grocery and home improvement customers Technology retail customers place less importance on in-store experiences – for them it only ranks sixth Digital exper

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5 Reasons to use Telemarketing Services

Quality Contact Solutions

By Ryan Apodac, Operations Manager. Telemarketing services can help those businesses experiencing a multitude of different challenges. Let’s face it; the way you conduct business today likely looks much different than what it looked like a year ago. It seems like there are never enough hours in the day to get everything you need to do done during your workday.

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Dec 24 – Customer Success Jobs

SmartKarrot

Role: Sr. Director, Customer Success Location: New York, NY, US(or remote in the East Region) Organization: Box As a Sr. Director of Customer Success, you will lead a team of high performing, geographically dispersed CSMs. Provide the team with guidance on building and maintaining strong customer relationships; serve as a coach in navigating challenging customer situations.

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What Call Center KPIs You Need to Track to Improve Performance?

Hodusoft

To ensure the effectiveness and efficiency of a call center, it is vital to analyze the call center’s Key Performance Indicators (KPIs). Though call center managers, supervisors, or decision-makers are aware of the importance of analyzing call center KPIs, however, they may not be so clear about which call center metrics to measure and track. Here are some of the top call centers KPIs that every call center must analyze to improve their performance and track success.