Sun.Oct 10, 2021

Be the Customer

Bill Quiseng

As a customer service professional, you have been told by your supervisor to interact with all customers as if they are the customer persona. Of course, it is easier to have one of your customer personas. A persona is the general image of customer personalities.

How to use a CRM: a complete guide for beginners


Time management, customer relationships, enhance productivity, and keeping track of your business needs are all challenges that small companies face as they expand. Having a system, and a platform to centralize actions becomes a necessity. Learning how to use a CRM can help you with that.

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Here’s What’s New from September 2021| Kommunicate Product Updates


In the month of September, we have added some new features to your favorite customer support tool. Web App Channels conersations assignmment Now you can assign conversations based on Channels: Facebook, Whatsapp & Line). You can access the settings on the Conversation Rules Page.