Bill Quiseng
OCTOBER 10, 2021
As a customer service professional, you have been told by your supervisor to interact with all customers as if they are the customer persona. Of course, it is easier to have one of your customer personas. A persona is the general image of customer personalities. A persona is many customers wrapped all in one. But a customer is just one individual. Unlike a customer persona, each customer is different from the other.
kommunicate
OCTOBER 10, 2021
In the month of September, we have added some new features to your favorite customer support tool. Web App Channels conersations assignmment Now you can assign conversations based on Channels: Facebook, Whatsapp & Line). You can access the settings on the Conversation Rules Page. WhatsApp + Dialog360 Whatsapp Integration with Dialog360 is now live.
JivoChat
OCTOBER 10, 2021
Time management, customer relationships, enhance productivity, and keeping track of your business needs are all challenges that small companies face as they expand. Having a system, and a platform to centralize actions becomes a necessity. Learning how to use a CRM can help you with that. Through a CRM, you are going to be able to organize the sales steps in your company, have a clear vision of what needs to be improved, and also manage your sales team more efficiently. .
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