AWS Machine Learning

MARCH 31, 2023

Intelligent document processing (IDP) with AWS helps automate information extraction from documents of different types and formats, quickly and with high accuracy, without the need for machine learning (ML) skills. For more information, refer to Intelligent document processing with AWS AI services: Part 1.

Construction 70

Construction APIs Accountability Banking 70

Fonolo

OCTOBER 30, 2018

Generic, sales-heavy marketing campaigns no longer have the same impact they once did. So, how can companies make the most of these emerging trends in marketing? One great way to show the world how committed you are to your customers is to document the ways in which you go above and beyond for them.

Marketing 164

Marketing Customer Service Advertising Call Center 164

AWS Machine Learning

SEPTEMBER 19, 2023

Multi-modal data is a valuable component of the financial industry, encompassing market, economic, customer, news and social media, and risk data. Multi-modal agents, in conjunction with generative AI, are finding a wide spread application in financial markets.

Marketing 104

Marketing APIs Engineering Analytics 104

JustCall

NOVEMBER 23, 2022

Does this feeling exist especially in the case of sales and marketing? You might have to perform a sales and marketing gap analysis, if yes. A well-thought-out sales and marketing gap analysis eliminates all the guesswork that goes into optimizing team performance and allocating resources.

Sales 52

Sales Marketing Calibration Metrics 52

Customers That Stick

NOVEMBER 6, 2014

The following is a post from Tricia Keels, Content Marketing Manager here at CTS. Nintendo’s documentation, their expert call center reps, and their patience with us flipped this on its head. And a great example of how customer service documentation and training can save customers and your call center reps a lot of time.

Call Center 156

Call Center Education Customer Service Sales 156

CSM Magazine

FEBRUARY 18, 2022

A process server makes sure that the subject receives the legal documents in a timely manner, and you get done with the court proceedings in the most hassle-free way. If a server is offering a price way below the average market rate, you should consider its reasons. Read on to learn! Assess Process Servers Communication Methods.

Accountability 52

Accountability Marketing 52

Mindtouch

APRIL 26, 2018

Companies that don’t make at least some of their documentation public are likely missing a huge opportunity for self-service. Companies that don’t make at least some of their documentation public are missing a huge opportunity for self-service. Often, it’s product documentation. Okay, time for a reality check. Let them in!

Self service 48

Self service Customer effort Education Customer Support 48

AWS Machine Learning

JULY 8, 2022

OCR has been widely used in various scenarios, such as document electronization and identity authentication. Because OCR can greatly reduce the manual effort to register key information and serve as an entry step for understanding large volumes of documents, an accurate OCR system plays a crucial role in the era of digital transformation.

Best practices 85

Best practices Scripts Construction Management 85

ClientSuccess

NOVEMBER 2, 2021

Customer marketing is one of these initiatives. While most customer marketing programs are a cross-function of CSMs and marketing teams, many marketing departments will look to CSMs for direction and guidance when selecting and working with customers directly. How is your team managing customer marketing initiatives?

Marketing 59

Marketing Customer advocacy Sales Technology 59

Mindtouch

MARCH 27, 2018

Different types of product documentation stored in different, hard-to-find places. Information is buried in hard-to-find PDF documents. Organizational silos making it difficult to bring content “to market” A Better Customer Experience. The post Is Your Product Documentation In A Content Silo?

Self service 59

Self service Customer Experience Marketing Management 59

Andrew Mcfarland

SEPTEMBER 23, 2022

A business development manager oversees sales and marketing efforts. Marketing is responsible for implementing marketing campaigns to promote the company’s products or services. Both marketing and sales work to make the company’s top business objectives a reality. Tasks performed by each department.

Sales 48

Sales Marketing Advertising Management 48

Mindtouch

JUNE 13, 2018

They’ve taken screenshots, written the documents, and put them through workflow for publication. Off that documentation goes to the knowledge base. Things are generally peachy until we come to find that internal customers aren’t actually using the documentation. Maybe they don’t know certain documentation exists at all.

Self service 48

Self service Customer Support Sales Technology 48

Beyond Philosophy

DECEMBER 22, 2015

As they are gathering information to help in day-to-day brand decision-making, consumers want, crave, desire, seek, and value content from marketers – as long as it is reasonably altruistic, informative and objective, and minimizes the ‘look of sponsorship’ and the three most readily identifiable sales ‘P’s’: push, pitch, and puff.

Marketing 231

Marketing Engineering Consulting Consulting 231

The Northridge Group

APRIL 22, 2024

Your team must clean up messes made by the Marketing, Operations, and Web Development teams. AI can synthesize knowledge from in the agent-facing knowledgebase, the customer-facing FAQs, documentation, a dashboard, and an online ordering system, so the rep doesn’t have to look everywhere to find anything. Can AI fix customer service?

Technology 76

Technology Coaching outsourcing Customer centricity 76

C3Centricity

JANUARY 21, 2019

If you commission or conduct market research, then this post is a must-read. One of the biggest frustrations I remember having when I worked in market research, was a delay in the delivery of materials to be tested. WHEN MARKET RESEARCH IS POLITICALLY MOTIVATED. Which, if any, are you guilty of?

Marketing 83

Marketing Metrics Surveys Management 83

CSM Magazine

NOVEMBER 28, 2022

Perform a thorough market analysis to get a better understanding of the customer service landscape, current trends, and the competition you’ll be up against. Is the product you’re offering something the market needs? This will help you establish a unique selling proposition (USP) and create a solid marketing plan.

Marketing 52

Marketing Customer Service Metrics Feedback 52

ShepHyken

NOVEMBER 2, 2023

This week, we feature an article by Jessica Collier, VP of Growth Marketing at Assembly Software. Aligning Customer Service and Sales: The Benefits Whether you are a company providing law firm SEO marketing services or an eCommerce store selling outdoor living products, aligning customer service and sales can yield various benefits.

Sales 142

Sales Customer Service CRM Marketing 142

GetFeedback

APRIL 30, 2018

Top 3 Marketing Surveys. Website surveys are ideal for collecting data that can be used to improve your layout, help optimize content, and learn about the market segment attracted to your services. It can also be used to improve your content marketing strategy in the future. Website Surveys. In-App Surveys.

Surveys 83

Surveys Marketing Feedback Self service 83

JivoChat

NOVEMBER 21, 2021

Earlier, most IT companies didn’t put much emphasis on what life was like “outside of IT”, result-oriented email marketing wasn’t even on the radar. Since the approach they found worked successfully, they were not going to study an incomprehensible type of implementation of their services through marketing.

Marketing 52

Marketing Sales outsourcing Best practices 52

Quadient

FEBRUARY 18, 2022

Comment faire la différence entre une plateforme de Marketing Automation et une plateforme de Gestion de la Communication Client?? Vous allez me dire que communiquer avec ses clients est simple et que les outils de Marketing Automation le font déjà très bien. Ludovic Georges. Fri, 02/18/2022 - 16:01. et au moment le plus opportun.

Marketing 52

Marketing CRM Management 52

CSM Magazine

APRIL 11, 2024

Here are some critical steps to consider: Market Trends : Understand the current trends in the real estate market to gauge pricing and demand. Research Comparable Properties : Be aware of other options available in the market. When setting your goals, consider what’s most important to you in the negotiation process.

Real estate 52

Real estate Transportation Marketing Engineering 52

CSM Magazine

DECEMBER 11, 2023

To navigate the market and outshine competitors, smart brokers equip themselves with a variety of tools to serve clients and manage their businesses efficiently and effectively. CRM software allows brokers to keep track of their interactions with clients, manage contacts, and automate tasks like follow-ups and document generation.

CRM 52

CRM Government Banking Marketing 52

Mindtouch

OCTOBER 7, 2016

Being a Marketer is both a blessing and a curse: on the one hand, you’ve got a pretty hefty budget with which to do creative and entertaining campaigns. So what is more terrifying to a Marketer than knowing you’re being outperformed by….your your product documentation. Documentation Is Taking The Landing Page Lead.

Marketing 48

Marketing B2C Entertainment Engineering 48

ClearAction

NOVEMBER 26, 2017

52 Reasons to Embrace Marketing Operations Gary Katz. What is a Marketing Operations mindset? I made a commitment to share 50 reasons, over Twitter, to embrace Marketing Operations; one tweet per day over the next 50 days. This shaped my thinking for what I now call Marketing Operations 2.0, Scalable marketing.

Marketing 70

Marketing Enterprise Benchmark Accountability 70

Dialer 360

DECEMBER 5, 2022

What are Medicare sales and Marketing. Plans are in charge of making sure that applicable federal laws and regulations—including the marketing and communications rules of CMS—are followed. The code of conduct may be included as an addendum to a corporate code of conduct or in a separate Medicare-specific stand-alone document.

Sales 26

Sales Marketing Outbound sales Scripts 26

DMG Consulting

MARCH 1, 2019

Thanks to AI and RPA, the WFO Market Surges. View this document on the publisher’s website. The first half of 2018 was strong for the workforce optimization (WFO) market in general, up 6.4 The two market leaders, NICE and Verint, which together accounted for 75.5 By Donna Fluss. percent during this period.

Marketing 84

Marketing Contact Center Analytics Enterprise 84

Certified Languages International

DECEMBER 22, 2023

Important documents like loan agreements, disclosures, fee structures, statements, and disclaimers can be confusing even for native English speakers. By expanding multilingual capabilities, they can tap into an underserved demographic and increase market share. Acquisition of new clients by tapping into underserved language markets.

Banking 52

Banking Customer Experience Bilingual agents Customer retention 52

CSM Magazine

APRIL 23, 2020

So much of marketing now centres on ‘experience’, how do we provide that for our customers, how do we encourage our buyers to invest in the story of our product and how do we encourage them to share that experience, and by extension our product, on their social channels? How do these consumers then go about documenting these experiences?

Marketing 52

Marketing Customer Experience Journey mapping Entertainment 52

Certified Languages International

DECEMBER 22, 2023

Whether your business needs document translation services for legal documents or you’re seeking ongoing language support, it’s important to know how and where you can access these services. We do not document, store, or process any customer data or personally identifiable information. Department of Commerce.

Revenue potential 52

Revenue potential Best practices Marketing Customer Service 52

C3Centricity

APRIL 2, 2018

What’s your gut response to the title question about eliminating Market Research Departments? Yes, if it is the traditional market research department. Who better than market research to help in its analysis? In the GRBN report, they mention the largest barriers to the measurement of the ROI of market research and insight.

Marketing 70

Marketing Metrics Customer centricity Best practices 70

Education Services Group

OCTOBER 22, 2019

There are a ton of resources you can take advantage of in order to set up a Customer Success department, but one of the most useful resources is right there in your own building: your marketing department. Aside from you, no one else knows your customers like your marketing team does. Don’t worry, it’s not a one way street!

Marketing 49

Marketing Education Upselling Customer advocacy 49

AWS Machine Learning

NOVEMBER 7, 2023

Instead of relying solely on their pre-trained knowledge, RAG allows models to pull data from documents, databases, and more. Utilizing natural language processing (NLP), Amazon Kendra comprehends both the content of documents and the underlying intent of user queries, positioning it as a content retrieval tool for RAG based solutions.

Enterprise 98

Enterprise APIs Engineering Accountability 98

Voiance

SEPTEMBER 4, 2018

As an organization that services non-English-speaking customers, you need your marketing brochures, contracts, notification letters, and websites translated accurately, securely, and quickly to meet customer demand.

Marketing 54

Marketing 54

AWS Machine Learning

OCTOBER 24, 2023

In today’s information age, the vast volumes of data housed in countless documents present both a challenge and an opportunity for businesses. Traditional document processing methods often fall short in efficiency and accuracy, leaving room for innovation, cost-efficiency, and optimizations. However, the potential doesn’t end there.

Engineering 117

Engineering Healthcare Construction APIs 117