AWS Machine Learning

AUGUST 3, 2023

Data classification, extraction, and analysis can be challenging for organizations that deal with volumes of documents. Traditional document processing solutions are manual, expensive, error prone, and difficult to scale. FMs are transforming the way you can solve traditionally complex document processing workloads.

APIs 77

APIs Banking Enterprise Construction 77

Cisco - Contact Center

DECEMBER 20, 2023

Cisco DevNet presents at API Days Paris 2023 Year after year, this global event for API practitioners gets bigger. This year the event was held in the newly renovated CNIT Forest – a central and easy… Read more on Cisco Blogs

APIs 77

APIs Management 77

AWS Machine Learning

FEBRUARY 7, 2024

In the first post of this three-part series, we presented a solution that demonstrates how you can automate detecting document tampering and fraud at scale using AWS AI and machine learning (ML) services for a mortgage underwriting use case. The following diagram represents each stage in a mortgage document fraud detection pipeline.

APIs 109

APIs Accountability Metrics Engineering 109

CCNG

SEPTEMBER 27, 2023

DO MORE WITH LESS There is a difference between a knowledge base and knowledge management systems. A knowledge base is a depository of articles with a search function that will bring up multiple documents based on key words or an electronic library with categories. It’s here to stay, and it will get better over time.

Management 195

Management Average Handle Time Self service First call resolution 195

AWS Machine Learning

MAY 15, 2023

Amazon Textract is a machine learning (ML) service that automatically extracts text, handwriting, and data from any document or image. In this post, we walk through when and how to use the Amazon Textract Bulk Document Uploader to evaluate how Amazon Textract performs on your documents.

APIs 74

APIs Construction Accountability Best practices 74

Knowmax

OCTOBER 30, 2021

Why move from Legacy document management to a future-ready knowledge base?

Management 98

Management 98

AWS Machine Learning

FEBRUARY 9, 2023

Amazon Textract is a machine learning (ML) service that automatically extracts text, handwriting, and data from any document or image. AnalyzeDocument Signatures is a feature within Amazon Textract that offers the ability to automatically detect signatures on any document. Lastly, we share some best practices for using this feature.

APIs 82

APIs Best practices Banking Enterprise 82

AWS Machine Learning

AUGUST 15, 2022

Amazon’s intelligent document processing (IDP) helps you speed up your business decision cycles and reduce costs. Across multiple industries, customers need to process millions of documents per year in the course of their business. The following figure shows the stages that are typically part of an IDP workflow.

Banking 76

Banking APIs Accountability Analytics 76

Beyond Philosophy

JUNE 11, 2020

Therefore, managing customers’ perceptions about wait times in your Customer Experience is essential—and a practical way to foster customer-driven growth. As somebody who manages the Customer Experience, you should think about the customer journey and where you make them wait. I was in a Starbucks recently. Rubin, Gretchen.

Wait times 403

Wait times Management Consulting Consulting 403

Nuance

MARCH 5, 2019

This produces an immense amount of information that […] The post Tackling documentation overload in case management appeared first on What’s next. This is a summary. Visit Nuance's What's next blog to see the full content.

Management 66

Management 66

AWS Machine Learning

NOVEMBER 3, 2022

The goal of intelligent document processing (IDP) is to help your organization make faster and more accurate decisions by applying AI to process your paperwork. Insurance customers can automate this process using AWS AI services to automate the document processing pipeline for claims processing. Part 2: Data enrichment and insights.

APIs 85

APIs Construction Analytics Technology 85

AWS Machine Learning

JULY 3, 2023

Companies across various industries create, scan, and store large volumes of PDF documents. There’s a need to find a scalable, reliable, and cost-effective solution to translate documents while retaining the original document formatting. It also uses the open-source Java library Apache PDFBox to create PDF documents.

Healthcare 71

Healthcare Engineering Accountability Management 71

AWS Machine Learning

MAY 24, 2023

In this three-part series, we present a solution that demonstrates how you can automate detecting document tampering and fraud at scale using AWS AI and machine learning (ML) services for a mortgage underwriting use case. Fraudsters range from blundering novices to near-perfect masters when creating fraudulent loan application documents.

APIs 71

APIs Metrics Management Personalization 71

AWS Machine Learning

NOVEMBER 3, 2022

In Part 1 of this series, we discussed intelligent document processing (IDP), and how IDP can accelerate claims processing use cases in the insurance industry. We discussed how we can use AWS AI services to accurately categorize claims documents along with supporting documents. Part 1: Classification and extraction of documents.

Analytics 77

Analytics APIs Healthcare Big data 77

Knowmax

JANUARY 31, 2021

Enterprise document management system – what is it & why it is important?

Enterprise 52

Enterprise Management 52

AWS Machine Learning

NOVEMBER 21, 2022

Organizations across industries such as retail, banking, finance, healthcare, manufacturing, and lending often have to deal with vast amounts of unstructured text documents coming from various sources, such as news, blogs, product reviews, customer support channels, and social media. Extract and analyze data from documents.

Scripts 73

Scripts Metrics APIs Healthcare 73

Knowmax

DECEMBER 30, 2020

EDMS (Electronic Document Management System): Enterprise’s choice in 2021?

Management 52

Management Enterprise 52

Nicereply

JUNE 2, 2020

Documentation is frequently the first interaction that a customer has with your product and brand. When someone is having trouble, 91% of them prefer to read documentation rather than ask someone for an answer. Many users prefer documentation because it helps them solve the issue on their own quickly. Create an owner.

Engineering 90

Engineering APIs Wait times Customer Support 90

CSM Magazine

JANUARY 27, 2023

All of this is made easier and more productive by board portals, giving board members access to one convenient place to collaborate using their board document management software from anywhere. How Does Board Portal Help with Document & File Sharing? Here is how board room software helps with document and file sharing: 1.

Real estate 52

Real estate Government Healthcare Surveys 52

CSM Magazine

MAY 19, 2020

Documentation is extremely important in every aspect of customer service. At a help desk, a call center, or during a sale, documentation provides the foundation for that lead in the future. In addition, documentation allows managers to see what is working for customers and what isn’t working.

Customer Service 52

Customer Service Sales Call Center Surveys 52

AWS Machine Learning

AUGUST 25, 2022

We have seen increased adoption of ML for multi-lingual data and document processing workloads. We propose a solution to create a multi-lingual document translation workflow with domain- and language-specific customizations that you can review and augment as needed to continuously improve results and delight end-users.

Government 65

Government Accountability Enterprise Technology 65

Call Design

APRIL 13, 2021

Complete all required project documentation in the agreed timeframes. Delivery of project tasks within agreed timeframe with Project Manager. Delivery of tasks within agreed timeframes with Operations Manager. Pro-actively develop and regularly review internal documentation (training materials, technical guides etc.)

Consulting 78

Consulting Consulting Management Sales 78

Global Response

MARCH 26, 2024

While outsourcing BPO services provides a host of benefits, it also comes with the challenges of managing a third-party relationship. Today, we’ll explore BPO vendor management and how you can establish a successful and long-lasting partnership. This includes GDPR for data protection and ISO certifications for quality management.

Best practices 62

Best practices Management outsourcing Business Process Outsourcing 62

Customers That Stick

NOVEMBER 6, 2014

The following is a post from Tricia Keels, Content Marketing Manager here at CTS. Nintendo’s documentation, their expert call center reps, and their patience with us flipped this on its head. And a great example of how customer service documentation and training can save customers and your call center reps a lot of time.

Call Center 156

Call Center Education Customer Service Sales 156

AWS Machine Learning

JULY 8, 2022

OCR has been widely used in various scenarios, such as document electronization and identity authentication. Because OCR can greatly reduce the manual effort to register key information and serve as an entry step for understanding large volumes of documents, an accurate OCR system plays a crucial role in the era of digital transformation.

Best practices 82

Best practices Scripts Construction Management 82

Nuance

APRIL 27, 2020

In these environments, the health information management (HIM) person may [.] The post Supporting a healthy bottom line with clinical documentation improvement for rural facilities appeared first on What’s next. It’s a phrase that we all hear, and repeat, regularly, but it may be no truer than at rural and critical access hospitals.

Healthcare 61

Healthcare Personalization Management 61

ScreenSteps Call Center

NOVEMBER 5, 2020

You were hired/promoted to be a call center supervisor or manager and handed a bunch of spreadsheets or PDFs with your protocols and procedures on them. You were hired/promoted to be a call center supervisor or manager and had NOTHING to work with. Nobody had documented anything before you got there.

Call Center 52

Call Center Management 52

AWS Machine Learning

APRIL 8, 2024

With Knowledge Bases for Amazon Bedrock, you can securely connect foundation models (FMs) in Amazon Bedrock to your company data using a fully managed Retrieval Augmented Generation (RAG) model. However, in many situations, you may need to retrieve documents created in a defined period or tagged with certain categories.

APIs 106

APIs Construction Chatbots Accountability 106

DMG Consulting

JUNE 12, 2018

Question: We use a content management system for our internal documentation. Is that the same as knowledge management? Answer: Although similar in some respects, content management and knowledge management (KM) systems are different. Content management is used to create and organize enterprise information.

Management 48

Management Enterprise Best practices 48

Wowdesk Blog

MAY 6, 2020

Customer complaint management is the most overlooked hotel management technology. Alarmingly, a huge number of hotels are dependent on manual processes to manage their guest complaints and requests. No one can avoid customer complaints, but how you and your team manage the concerns can make or break your hotel or restaurant.

Management 111

Management Accountability Enterprise Analytics 111

Mindtouch

APRIL 26, 2018

Companies that don’t make at least some of their documentation public are likely missing a huge opportunity for self-service. Companies that don’t make at least some of their documentation public are missing a huge opportunity for self-service. Often, it’s product documentation. Okay, time for a reality check. Let them in!

Self service 48

Self service Customer effort Education Customer Support 48