AWS Machine Learning

MAY 9, 2023

Healthcare data is complex and siloed, and exists in various formats. An estimated 80% of data within organizations is considered to be unstructured or “dark” data that is locked inside text, emails, PDFs, and scanned documents. The document upload in Amazon S3 triggers an AWS Lambda function.

Healthcare 71

Healthcare Enterprise Analytics Construction 71

Interaction Metrics

OCTOBER 31, 2023

What’s going on with Providence’s healthcare surveys? At the end of the 25-minute interaction, the employee asked, “So, how would you rate your satisfaction with the Providence healthcare system today? And I think Providence is a great healthcare system overall. Seems unlikely. Seems more likely.

Healthcare 62

Healthcare Surveys Construction Metrics 62

Nuance

JUNE 20, 2022

In healthcare, many advances in technology are designed to give clinicians two things: more time and more information. The post Leon Medical Centers targets clinical documentation excellence and life-changing care appeared first on What’s next. This is a summary. Visit Nuance's What's next blog to see the full content.

Healthcare 70

Healthcare Technology 70

AWS Machine Learning

NOVEMBER 16, 2023

Since 2014, the company has been offering customers its Philips HealthSuite Platform, which orchestrates dozens of AWS services that healthcare and life sciences companies use to improve patient care. Regulations in the healthcare industry call for especially rigorous data governance.

Healthcare 90

Healthcare Government Engineering APIs 90

Call Experts

SEPTEMBER 8, 2023

In the healthcare industry, a HIPAA-compliant answering service is your ultimate healthcare ally. For call centers specifically serving the healthcare industry, compliance with HIPAA regulations isn’t just a legal requirement but a crucial aspect of providing top-notch customer service.

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Answering services Healthcare Call Center Education 52

Nuance

APRIL 10, 2023

… The impact of technological advancements in healthcare Read More » The post The impact of technological advancements in healthcare appeared first on What’s next blog.

Healthcare 74

Healthcare Technology 74

JustCall

AUGUST 8, 2023

The digital revolution has left an imprint on the healthcare industry as well. with healthcare. with healthcare. Here, we talk about the impact of artificial intelligence on healthcare – more specifically, from a conversational AI angle. What is Conversational AI in Healthcare?

Healthcare 52

Healthcare Chatbots Education Consulting 52

Certified Languages International

FEBRUARY 16, 2023

Translating written medical documents, much like providing interpretation services , is a necessary step healthcare orgs must take to communicate effectively with their limited English proficient (LEP) patients. Now, we know what you’re thinking: You likely have hundreds of documents and thousands of web pages written in English.

Healthcare 52

Healthcare Banking Education Personalization 52

CSM Magazine

DECEMBER 1, 2022

Healthcare customer care differs from traditional customer service (for industries such as insurance, banking, and utilities) but they share certain fundamental elements: Both are designed to enhance the customer experience by providing support when needed, with the goal of deepening loyalty. Proactive outreach. Product recall support.

Healthcare 52

Healthcare Customer Care CRM Self service 52

Nuance

JUNE 15, 2023

… How AI helps healthcare organizations achieve the Quintuple Aim Read More » The post How AI helps healthcare organizations achieve the Quintuple Aim appeared first on What’s Next blog.

Healthcare 73

Healthcare 73

Nuance

FEBRUARY 16, 2022

As I approach the end of my first year in my new role here at Nuance, I have been reflecting on an extremely interesting 12 months in the world of healthcare. The post The new clinical documentation landscape: 4 big lessons from my first year appeared first on What’s next.

Healthcare 63

Healthcare Personalization Analytics 63

Certified Languages International

DECEMBER 22, 2023

Quality medical interpretation is crucial for overcoming language discordance and delivering equitable, effective healthcare. With the growing diversity of patient populations in healthcare, it’s essential for facilities to provide medical interpreter services. Failing to address language needs can have severe consequences.

Healthcare 40

Healthcare Quality management Personalization Management 40

Nuance

JUNE 20, 2022

In healthcare, many advances in technology are designed to give clinicians two things: more time and more information. The post Leon Medical Centers targets clinical documentation excellence and life-changing care appeared first on What’s next.

Healthcare 52

Healthcare Technology 52

AWS Machine Learning

JULY 3, 2023

Companies across various industries create, scan, and store large volumes of PDF documents. There’s a need to find a scalable, reliable, and cost-effective solution to translate documents while retaining the original document formatting. It also uses the open-source Java library Apache PDFBox to create PDF documents.

Healthcare 71

Healthcare Engineering Accountability Management 71

Nuance

MAY 10, 2023

… Nurses Week 2023: Tackling turnover and burnout with a flowsheet documentation solution Read More » The post Nurses Week 2023: Tackling turnover and burnout with a flowsheet documentation solution appeared first on What’s next blog.

Healthcare 74

Healthcare 74

Balto

JANUARY 17, 2023

When it comes to healthcare contact centers, automation is far from new. So, why is automation — a technology that formed the foundation of basic call center operations — still slated to become a top trend in healthcare in 2023? Take the recent surge in call volume at healthcare call centers, for example.

Healthcare 52

Healthcare Contact Center CRM Coaching 52

Nuance

DECEMBER 16, 2020

The current standard for 21st-century healthcare delivery is in flux, with unique challenges preventing care teams from ensuring high-quality, patient-centered care. Many of the challenges are fundamental, interconnected, and share a consistent factor: clinical documentation burden. This is a summary.

Healthcare 74

Healthcare 74

Help Scout

JULY 1, 2021

Take healthcare, for example: Outside of differing cultural norms, there are also laws pertaining to things like storing information or interacting with customers. For those working support jobs in healthcare, it can be an especially difficult landscape to navigate. Why customer service is important in the healthcare industry.

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Healthcare Customer Service Feedback Surveys 105

Nuance

JULY 5, 2023

… Nuance tops KLAS report comparing Clinical Documentation Integrity (CDI) vendors Read More » The post Nuance tops KLAS report comparing Clinical Documentation Integrity (CDI) vendors appeared first on What’s Next blog.

Healthcare 52

Healthcare 52

AWS Machine Learning

NOVEMBER 3, 2022

In Part 1 of this series, we discussed intelligent document processing (IDP), and how IDP can accelerate claims processing use cases in the insurance industry. We discussed how we can use AWS AI services to accurately categorize claims documents along with supporting documents. Part 1: Classification and extraction of documents.

Analytics 77

Analytics APIs Healthcare Big data 77

Nuance

FEBRUARY 22, 2023

The post The future of ambulatory care documentation, part 1: It’s time to challenge the status quo appeared first on What’s next. There are always opportunities to optimize a process, whether through something major like switching to new software, or something [.]

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Healthcare 87

Nuance

FEBRUARY 15, 2023

It’s a massive task, requiring outpatient clinics across the nation to review patient charts to ensure Hierarchical Condition Categories (HCCs) are correctly documented for each patient. But, with an AI-first approach to clinical documentation integrity, it needn’t be. In the previous article in this series, we [.]

Best practices 71

Best practices Healthcare 71

AWS Machine Learning

NOVEMBER 21, 2022

Organizations across industries such as retail, banking, finance, healthcare, manufacturing, and lending often have to deal with vast amounts of unstructured text documents coming from various sources, such as news, blogs, product reviews, customer support channels, and social media. Extract and analyze data from documents.

Scripts 73

Scripts Metrics APIs Healthcare 73

Nuance

APRIL 27, 2020

This post was previously posted on Healthcare IT News on February 12, 2019. The post Supporting a healthy bottom line with clinical documentation improvement for rural facilities appeared first on What’s next. Republished with permission. “I I wear a lot of hats around here.” This is a summary.

Healthcare 61

Healthcare Personalization Management 61

CSM Magazine

JANUARY 27, 2023

All of this is made easier and more productive by board portals, giving board members access to one convenient place to collaborate using their board document management software from anywhere. How Does Board Portal Help with Document & File Sharing? Here is how board room software helps with document and file sharing: 1.

Real estate 52

Real estate Government Healthcare Surveys 52

Nuance

APRIL 25, 2023

… The future of ambulatory care documentation, part 2: How speech recognition helps ambulatory clinicians focus on what matters most Read More » The post The future of ambulatory care documentation, part 2: How speech recognition helps ambulatory clinicians focus on what matters most appeared first on What’s next blog.

Healthcare 73

Healthcare 73

The Petrova Experience

APRIL 24, 2023

How ChatGPT can help healthcare and other industries is consuming conversations far beyond patient and customer experience. trillion annual US healthcare expenditures are for individuals with chronic and mental health conditions. And, remember, you do not have to start with HIPPA-compliant documentation.

Healthcare 52

Healthcare Wait times Technology Personalization 52

CCNG

FEBRUARY 8, 2023

By focusing on moving from the Document stage to the Train stage on the Knowledge Ops Maturity Model they made it easy for agents to be knowledgeable, helpful, and efficient after just two weeks of training. Customers said that the new contact center offered the best support they had ever received from Baxter. How did they do it?

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Service level CCNG Contact Center Healthcare 195

Nuance

FEBRUARY 28, 2023

In this final installment, we’ll explore how one health system uses AI to improve clinical documentation integrity and boost Risk Adjusted Factor (RAF) scores. The post Navigating outpatient best practices, part 3: How MyMichigan Health is improving clinical documentation integrity appeared first on What’s next.

Best practices 52

Best practices Healthcare 52

Nuance

OCTOBER 2, 2018

When it comes to documenting procedures, too many surgeons are dissatisfied with the status quo: documentation requirements add to surgeons’ daily burden, coding of procedures is complex and dynamic, and busy days with long procedures can have a negative impact on documentation accuracy. But it doesn’t have to be this way.

Healthcare 59

Healthcare 59

AWS Machine Learning

FEBRUARY 29, 2024

Knowledge Bases for Amazon Bedrock automates synchronization of your data with your vector store, including diffing the data when it’s updated, document loading, and chunking, as well as semantic embedding. It then employs a language model to generate a response by considering both the retrieved documents and the original query.

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APIs Healthcare Scripts Enterprise 115

Certified Languages International

JANUARY 16, 2024

Effective communication is vital in healthcare. Accurate medical interpretation and translation services facilitate clear communication, understanding, and trust between patients and healthcare providers. Each plays a distinct role in the healthcare system with unique processes. What I s Medical Interpretation?

Healthcare 40

Healthcare Education Analytics Technology 40

AWS Machine Learning

JANUARY 22, 2024

Amazon Textract is a machine learning (ML) service that enables automatic extraction of text, handwriting, and data from scanned documents, surpassing traditional optical character recognition (OCR). Amazon Textract Queries allows you to specify and extract only the piece of information that you need from the document. What is Name?

Finance 101

Finance Enterprise APIs Healthcare 101

Revation Systems

JUNE 15, 2020

“Our partnership with LinkLive Healthcare is truly collaborative. ” Cheryl Bloom , Fairview Health Services $14 M Banner Health has seen a $14 million benefit just by bringing in more patients and using LinkLive Healthcare for patient transfer communications. Our partnership with LinkLive Healthcare is truly collaborative.

Healthcare 62

Healthcare Abandon rate call center solutions Education 62

VirtualPBX

AUGUST 10, 2023

In this blog, we’ll delve into the art of crafting impactful business text messages, providing you with 15 free templates spanning across industries such as remote work , healthcare , call centers , tech companies , and financial institutions. Please review the attached documents and reach out if you have any questions.”

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Healthcare Call Center Accountability Surveys 98

Up Your Service

AUGUST 26, 2015

In recent years the healthcare industry has undergone – and continues to undergo—massive changes. Healthcare organizations must partner more closely with their patients, with organizations in the public sector, and with each other, to deal with the new challenges and expectations. What’s happening in the industry?

Healthcare 87

Healthcare Government Education Scripts 87

AWS Machine Learning

APRIL 8, 2024

LlamaIndex is specifically designed and optimized for building search and retrieval applications, such as RAG, because it provides a simple interface for querying LLMs and retrieving relevant documents. Instead of loading the documents directly, you can also covert the Document object into Node objects before sending them to the index.

APIs 101

APIs Engineering Accountability Construction 101