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Sentiment Analysis on Customer Feedback: A Guide to Enhance Customer Experience

Lumoa

By leveraging sentiment analysis on customer feedback, businesses can understand and dig deep into the emotions of their customers, allowing them to identify and address pressing concerns, and fine-tune their products and services. In This Article: Why is Sentiment Analysis on Customer Feedback Important?

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Customer Support Rep Job Description: Template and Examples

Help Scout

Honesty is just one crucial aspect of the perfect customer support representative job description — use the template and examples below to get every aspect right. For example: Help Scout is a remote first company, with 110 employees working from 80+ cities all over the world. For example: Benefits that you can offer.

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11 Best Practices for Managing Customer Feedback

Nicereply

Maximize the value of using Nicereply day-to-day and learn how to manage customer feedback! If you work as a Customer Support Manager, working with feedback is a huge part of your to-do list. Let’s look at the best practices of how to manage customer feedback. You can export your report as a CSV document.

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Open-Ended Questions: 28 Examples of How to Ask Properly

Nicereply

28 examples of open-ended questions Questions for team meetings: What steps could enhance our meeting’s effectiveness? How can we better document and follow up on ideas generated? Example: How did you come up with this idea? Example: What were the main challenges faced? What: Invites description or elaboration.

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The Challenges of Omnichannel: Why so Many Contact Centers Struggle with Digital Self-Service

To find how contact centers are navigating the transition to omnichannel customer service, Calabrio surveyed more than 1,000 marketing and customer experience leaders in the U.S. about their digital customer communication strategies. Read the report to find out what was uncovered.

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Closed-Loop Customer Feedback: How to Drive Real CX Results

PeopleMetrics

They expect that if they take the time to provide personal feedback, the company should take the time to provide personal follow-up. Closed-loop customer feedback provides businesses with a reliable, structured approach to collecting, analyzing, and implementing the feedback they received from customer satisfaction surveys.

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Change Management in Customer Success: A Step-By-Step ADKAR Example

Education Services Group

I could talk about change management all day long, but I think a step-by-step example would be more beneficial to drive home how useful practicing strong change management discipline can be. An ADKAR example: Rolling out a new Digital CS program. For example, adding “welcome to our new customer newsletter!” Reinforcement.

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Study: The Health of the Contact Center

What does it take to engage agents in this customer-centric era? Download our study of 1,000 contact center agents in the US and UK to find out what major challenges are facing contact center agents today – and what your company can do about it.

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The Health of the Contact Center: Are You Ready for 2019?

A survey of 1,000 contact center professionals reveals what it takes to improve agent well-being in a customer-centric era. This report is a must-read for contact center leaders preparing to engage agents and improve customer experience in 2019.