GetFeedback

AUGUST 23, 2018

Positive or negative, when a customer shares feedback with you, it’s a learning opportunity. We put together this quick list of best practices for responding to customer feedback, so you’re always prepared to make the most of it—whether it’s glowing, scatching, or just so-so. Acknowledge feedback promptly. Be respectful.

Feedback 68

Feedback Best practices Wait times Consulting 68

Satrix Solutions

APRIL 17, 2018

During my tenure, I learned a valuable lesson – front-facing employees were able to provide insight into the customer experience from a viewpoint that might not be gathered through other feedback collection methods. Relying on Frontline Feedback. Creative Ways to Gather Customer Feedback. No longer were customer confused.

Feedback 60

Feedback Analytics Surveys Marketing 60

SmartKarrot

JUNE 20, 2022

Demos play a significant role in attracting customers when it comes to SaaS businesses. Demos provide the first chance for SaaS business owners to show their ‘best face’ and attract customers. But is it enough to provide a demo to customers? We cannot undermine the importance of a post-demo survey for a B2B SaaS business.

SaaS 10

SaaS Surveys Sales B2B 10

TeamSupport

DECEMBER 20, 2023

Implement Customer Feedback Loops To assess your team’s strengths and pitfalls, look no further than customer feedback. Feedback—positive or negative— is invaluable for any business looking to improve its product and services. Implementing robust feedback loops in 2024 is essential for gaining insights into customer experiences.

Customer Support 108

Customer Support Feedback Chatbots CRM 108

delighted

APRIL 12, 2024

Once you discover the power of surveying customers and implementing their feedback, it’s easy to want to scale your feedback program to send more surveys, more frequently. In this guide, we outline what survey fatigue is, what causes it, and how to avoid it so you can make the most of your feedback program.

Surveys 71

Surveys Feedback B2B SaaS 71

TeamSupport

APRIL 12, 2024

By giving customers control of their experience, they can discover answers at their own pace and give helpful feedback to the agents. Take a product tour or book a demo with us today. Take a product tour or book a demo with us today. This builds trust and a sense of confidence in the organization.

Self service 52

Self service Customer Support Technology Metrics 52

Totango

NOVEMBER 15, 2023

With robust integrations , pre-built customer success programs , and best practices integrated into the software, Totango empowers enterprise businesses and cross-functional teams to accelerate customer outcomes and provide quick time-to-value, as evidenced by the glowing feedback from TrustRadius reviewers.

Enterprise 112

Enterprise Best practices Feedback Education 112

TechSee

MARCH 21, 2024

Integrated AI and AR: Advanced AI and Augmented Reality (AR) technology guide customer and confirm successful steps in real-time, providing immediate feedback to customers. Contact us today for a demo and see the difference for yourself. Interested in learning more about how TechSee can revolutionize your fiber installation process?

Self service 124

Self service APIs Upselling Contact Center 124

Lumoa

SEPTEMBER 2, 2022

See which feedback has been assigned to team members. Now, we have added the User Avatar on feedback that has been assigned. This will: Make it easer to see what feedback has been assigned. See who is taking action on feedback. Lumoa offers a way to close the loop with your customers by using the Events page.

Feedback 83

Feedback Surveys Accountability Personalization 83

SmartKarrot

JUNE 21, 2022

SaaS companies either choose freemium or product demos to sell the product to customers. However, some consider paid product demos better. SaaS Product Demo. A SaaS product demo allows you to display your features to the customer on their demand. This product demo ensures sign-ups happen. Benefits of product demos.

SaaS 10

SaaS B2B Sales Feedback 10

Myra Golden Media

APRIL 11, 2023

Additionally, ongoing coaching and feedback can help agents improve their performance and stay motivated. This can involve recognizing and rewarding top-performing agents, as well as providing opportunities for agents to give feedback and contribute to process improvements. Learn more about Balto AI’s solutions here.

Average Handle Time 156

Average Handle Time Contact Center First call resolution Analytics 156

customer sure

JANUARY 10, 2024

Neglecting Customer Feedback One of the most common mistakes businesses make is disregarding customer feedback. Regularly collecting feedback through surveys , reviews, and social media channels is essential for evaluating and improving customer satisfaction and expectations. The Solution?

Customer Experience 62

Customer Experience Feedback Metrics Healthcare 62

customer sure

AUGUST 8, 2023

We’re excited to announce that we’re now the chosen customer feedback software provider for Covéa Insurance. Operating throughout the UK market offering commercial and personal lines insurance, Covéa Insurance serves a variety of customers and as such, needed a comprehensive solution to survey customers and obtain their valuable feedback.

Feedback 62

Feedback Surveys Accountability Customer Experience 62

Hodusoft

APRIL 1, 2024

These rankings are not based on meticulous evaluation processes grounded in user feedback and performance metrics. Get a free demo of HoduCC today! Ask for a Free demo! With a relentless dedication to innovation and customer-centricity, HoduSoft is set to reshape the future of contact centers, one satisfied customer at a time.

call center software 52

call center software Contact center software Customer centricity Call Center 52

AWS Machine Learning

APRIL 11, 2023

With Streamlit , developing demo applications for your ML solution is easy. Streamlit applications are useful for presenting progress on a project to your team, gaining and sharing insights to your managers, and even getting feedback from customers. The code for this blog can be found in this GitHub repository. sh setup.sh

Scripts 79

Scripts Automotive Engineering Healthcare 79

Fonolo

OCTOBER 26, 2022

Here are some tips to foster agent motivation: Offer flexible hours, Ask them for feedback, Equip them with the right software and Allow them to share their skills… Click To Tweet. You know what’s worse than negative feedback? How can agents feel motivated if their hard work is met with zero feedback or rewards? Radio silence.

Call Center 142

Call Center Abandon rate Education Contact Center 142

Lumoa

FEBRUARY 16, 2023

Using a customer needs analysis and setting up a feedback loop are the key ways to make this happen. It will help you gather valuable feedback, identify customer pain points, and work towards better solutions. Additionally, the voice of the customer encompasses both positive and negative feedback on a variety of topics.

Feedback 94

Feedback Best practices Analytics Surveys 94

delighted

NOVEMBER 19, 2019

They’re using retail customer feedback to understand what their customers want, enhance retail CX, and maintain a competitive advantage. Why in-store retail customer feedback is vital. Brick and mortar retailers can collect the same types of in-store customer feedback that online ones do. How helpful are the product demos?

Surveys 40

Surveys Feedback Advertising Wait times 40

JustCall

APRIL 15, 2024

Provide ongoing training and feedback 7. Ongoing training and feedback Continuous training shows you’re interested in an agent’s growth. Frequent feedback also helps agents understand expectations and improve. Request a demo today to learn more about reducing burnout with our call center solution. Allow breaks 8.

Call Center 52

Call Center Agent burnout Scripts Metrics 52

Vistio

FEBRUARY 20, 2024

Real-time Feedback and Continuous Improvement A significant advantage of AI-powered sales training platforms is the ability to provide real-time feedback. Real-time Feedback and Continuous Improvement A significant advantage of AI-powered sales training platforms is the ability to provide real-time feedback.

Outbound sales 52

Outbound sales Sales Best practices Feedback 52

Totango

DECEMBER 20, 2023

We extend our gratitude to our customers for their unwavering support and invaluable feedback in 2023 and to the entire G2 community as we look forward to building the next generation of customer success in 2024! Sign up for a demo today to join the thousands of users who have made Totango a leader in the CS industry.

Enterprise 108

Enterprise Customer centricity Benchmark Upselling 108

Calltools

MAY 3, 2023

Seek feedback and encourage customers to provide it in their own words. Speech analysis tools gather feedback in much the same way as text but also offer contextual clues within conversations. Consistent call coaching helps your agents acclimate to receiving both good and bad feedback and continuously develop their skills.

Contact Center 98

Contact Center Coaching Average Handle Time Analytics 98

CSM Magazine

MARCH 17, 2023

With the typical agent taking more than 60 calls a day, providing real-time feedback enables the agent to put the advice into practice straightaway and see immediate results. For a demo or if you are interested in the free trial, email freetrial@MyQualityTeam.co.uk or visit www.myqualityteam.co.uk.

Analytics 52

Analytics SaaS Quality management Feedback 52

Calltools

JANUARY 10, 2024

Collect Customer Feedback Customer feedback is essential in helping to view operations from the customer’s point of view. Request a CallTools demo to explore ways to improve your call center today. Contact us to start your free, personalized demo today! Want to learn more ways to enhance your call center?

Average Handle Time 52

Average Handle Time Contact Center Interactive Voice Response Call Center 52

Calltools

MARCH 22, 2023

Prioritize Team Feedback Employees in any setting need feedback to feel recognized and motivated to do their work. For contact centers with hybrid work environments, feedback is even more important to help connect the team. Request a demo today to learn more about how CallTools can help you enhance your call center.

Contact Center 98

Contact Center Gamification Morale Feedback 98

ClientSuccess

JANUARY 16, 2023

As a customer service leader, it’s up to you to ensure that their valuable feedback is not only collected but acted upon. To gather the most helpful feedback, listening skills are essential and yet are difficult for many to implement because all too often, we are listening to respond, not to understand. Ask Open-Ended Questions.

Feedback 64

Feedback Surveys Best practices Customer Experience 64

Vistio

FEBRUARY 5, 2024

ServiceSim’s AI capabilities provide agents with personalized feedback and guidance, allowing them to identify areas for improvement and grow professionally. To learn more about how Vistio’s ServiceSim can revolutionize call center training for your organization, explore our ServiceSim page or contact us for a personalized demo.

Call Center 52

Call Center Healthcare Government Coaching 52

GetFeedback

FEBRUARY 12, 2019

Collect real-time, quality feedback from on-the-go customers. GetFeedback’s SMS survey solution, SMS Invitations, has three elements that drive quality feedback and improve the customer experience: Automation: Survey invitations are automatically sent to customers after an interaction to prompt real-time feedback while it’s top-of-mind.

Transportation 94

Transportation Surveys Feedback CRM 94

ClientSuccess

DECEMBER 5, 2022

Receive invaluable customer feedback on products, services, and strategies. This means forming a group of customers you can trust and rely on for honest feedback about your product and services. Make sure to keep up-to-date with the customer feedback and ensure that you’re working with customers from all types of organizations.

SaaS 87

SaaS Customer advocacy Feedback Enterprise 87

Help Scout

JUNE 3, 2021

It’s nice to envision a world where you have all the time you need to search through tools, sit in on demos, and gather every detail. If you have a little more time, you can have a larger base pool of tools to look at and can schedule more demos. Do an initial demo call with a salesperson. How urgent is your need?

Sales 104

Sales Feedback Accountability CRM 104

Playvox

APRIL 25, 2023

Incorporate feedback. Taking the time to incorporate agent feedback helps make your training more effective. Seek feedback and “read the room” throughout the training. Ask for immediate feedback to gauge satisfaction via an online survey or a 1:1 call or chat. Document the feedback.

Contact Center 79

Contact Center Contact center software Gamification Feedback 79

JustCall

OCTOBER 15, 2023

Delayed and Imprecise Feedback Picture an agent making a mistake on Monday but only hearing about it on Friday. Instant, precise feedback ensures that agents can immediately rectify mistakes and internalize lessons. Objective metrics, derived from actual calls, give a clear, unbiased view, ensuring feedback is fair and actionable.

Coaching 52

Coaching Metrics Feedback Upselling 52

GetFeedback

MAY 9, 2019

Surface time-sensitive customer feedback and take immediate action to enhance the customer experience. In this case, collecting customer feedback is easy but taking action is where the real substance lies. By now we know customer feedback is critical for good business. But, simply collecting feedback isn’t enough.

Surveys 68

Surveys Feedback Accountability Customer Experience 68

VirtualPBX

AUGUST 5, 2021

Asking for Feedback. Don’t be shy to ask customers for feedback via text message. If you would like to learn more about Business SMS, our experts are happy to offer a free demo of all that VirtualPBX has to offer your business. Furthermore, studies show that more than 60% of people read their text within 5 minutes.

APIs 98

APIs CRM Sales Feedback 98

Playvox

APRIL 11, 2023

Offer Feedback Regularly offering agents feedback is key in helping contact center agents understand how they are performing. Feedback should always be a mix of positive comments and opportunities to improve. Related Article: 7 Simple Tips To Give Quality Feedback In Your Call Center 3.

Employee engagement 63

Employee engagement Contact Center Gamification Coaching 63

OctopusTech

MARCH 3, 2024

Hold Discussions and Demos Schedule detailed discussions with the outsourced team. More importantly, own overall success metrics – track adoption, and user feedback. Assess technical support mechanisms, post-launch maintenance services, etc. Shortlist those with relevant experience and technical expertise to match your needs.

outsourcing 62

outsourcing Technical Support Government Metrics 62

ClientSuccess

FEBRUARY 14, 2023

Here are some other activities customer success teams can do to practice empathy: Conducting and reviewing customer feedback exercises like interviews and surveys Creating and examining customer personas Building and analyzing customer journey maps Why is empathy so valuable?

Journey mapping 80

Journey mapping Construction Best practices Feedback 80