Cisco - Contact Center

JANUARY 26, 2024

In her blog, Countdown to Cisco Live EMEA , Adele Trombetta, SVP, Cisco Customer Experience (CX) EMEA, mentioned how excited she is for Cisco Live EMEA in just a little more than a week, and I agree.… Read more on Cisco Blogs

Customer Experience 52

Customer Experience 52

CustomerGauge

JANUARY 31, 2017

For many SaaS companies, demos are the first chance to put their “best face forward” when it comes to interacting with customers. The post Why You Should Conduct “Post-Demo Surveys” appeared first on CustomerGauge. The post Why You Should Conduct “Post-Demo Surveys” appeared first on CustomerGauge.

Surveys 75

Surveys SaaS Accountability Management 75

Netomi

JANUARY 13, 2022

In this post, we’ll cover a step-by-step chatbot demo guide of what to look for, including the key questions to ask, to make sure that you adopt the best AI for your business. Before we get into the questions you should ask during your chatbot demo, let’s quickly cover why now is a good time to explore chatbots. per interaction.

Chatbots 52

Chatbots Analytics Metrics Banking 52

Guru

MAY 1, 2019

How Sales Leaders Can Empower Their Teams to Deliver Kickass Product Demos. Modern technologies are more powerful and user-friendly than ever before, yet many sales professionals still struggle to lead effective product demos. Rob Falcone, Guru’s Director of Sales Engineering, wrote the book on executing better demos – literally.

Engineering 48

Engineering Sales Technology 48

Customer Centric Support

SEPTEMBER 28, 2017

It was clear in the demo hall that vendor technology has come a long way in this area. The post Top Tips From ICMI Contact Center Demo appeared first on Customer Centric Support. It will save all of us time and allow us to focus on more important activities. This will in turn enable us to provide more personalized support.

Contact Center 92

Contact Center Customer centricity Employee engagement Analytics 92

Fonolo

SEPTEMBER 6, 2017

Fonolo is excited to return as a sponsor for this year’s Contact Center Demo & Conference, happening September 25-27th at Mandalay Bay in Las Vegas, Nevada. If you’re looking for more information about ICMI Demo, or still need to get tickets, visit icmi.com/contact-center-demo-conference.

Contact Center 67

Contact Center Abandon rate Benchmark Call Center 67

NICE inContact

JANUARY 21, 2019

The post Seeing is Believing – The Forrester Wave Demos appeared first on NICE inContact Blog. Proof in action. In our next post, we’ll spotlight another important aspect of the Forrester Wave process—customer references. Download the full Forrester Wave report here. Next time: Customers Spoke, Forrester Listened.

Cloud contact 54

Cloud contact Contact Center Analytics Marketing 54

UJET

SEPTEMBER 29, 2017

After kicking off this week at the ICMI - Contact Center Demo event in Las Vegas, we came back to San Francisco with a feeling of excitement and accomplishment. Our first exhibit, we gleaned a ton of great interest from folks in the customer support sector and how our platform can truly make their lives a whole lot easier.

Contact Center 56

Contact Center Customer Support 56

Pipkins

OCTOBER 23, 2019

That is why Pipkins chooses to go the extra mile by providing tailored product demos for each of our prospective clients. To sort this structure, Pipkins breaks down demos into three types: Introduction. Step One: Pipkins WFM Introduction Demo. Step Two: Workforce Management Focused Demo. Request A Pipkins Demo Today.

Management 40

Management APIs Engineering Call Center 40

SharpenCX

NOVEMBER 13, 2018

The post See Sharpen’s Agent-First Platform in Action [CRMXchange Demo] appeared first on Sharpen Contact Center Software. The challenge is, though, that despite being a priority, most companies are failing at providing that incredible experience. In fact, a slim 8 percent of customers.

Contact center software 59

Contact center software Contact Center 59

SharpenCX

NOVEMBER 20, 2018

The post Create Better Agent and Customer Experiences [CRMXchange Demo Wrap-Up] appeared first on Sharpen Contact Center Software. Turnover so high, in fact, that some teams throw pizza parties when it dips into the 30-percent range versus the alarming near-50.

Customer Experience 59

Customer Experience Contact center software Contact Center 59

Guru

JULY 25, 2019

It’s 9:02 am, and the words hang in the air as both sides of the group demo finish getting into character. “Let’s just give everyone a few more minutes.”

Sales 49

Sales 49

LiveChat

SEPTEMBER 5, 2018

Recording or hosting live product demos is a great way for inbound sales teams to better connect with customers. No matter what you sell, the product demo can move a lead along by showing the range of features and benefits in one comprehensive experience. Here are the most common types of demos , with a few SaaS examples.

Inbound sales 48

Inbound sales Sales CRM Advertising 48

aircall

FEBRUARY 16, 2018

In our winning Demo Jam presentation, you can see just how easy it would be to: Set up local phone numbers for a new regional office. Schedule your personalized demo today. The post Aircall Takes (Another) Top Prize At Salesforce Demo Jam appeared first on Customer Experience & Cloud Call Center | Aircall Blog.

Call Logging 48

Call Logging Call Center Metrics Personalization 48

Revation Systems

SEPTEMBER 14, 2017

Join Revation Systems , along with leading contact center professionals seeking solutions to today’s challenges, at the ICMI Contact Center Demo Conference on September 25-27 at the Mandalay Bay North Convention Center in Las Vegas, NV. Searching for ways to improve agent productivity and transform your customer service? Search no more!

Contact Center 48

Contact Center contact center solutions Cloud contact Customer Service 48

Avaya

APRIL 27, 2017

I might not meet up with Mickey from Disney, but I may get together with Alex from Norwegian Cruise Lines, an Avaya customer , and many others who are going to have a wild ride at our cool contact center demos. At our demos, we believe customer service professionals will be as excited as kids visiting Goofy.

Contact Center 54

Contact Center Journey mapping Education Customer Experience 54

Quadient

JANUARY 3, 2019

Now that you’re done, senior leadership wants a demo, to see what all this fuss has been about. Congratulations! Your months of planning, dedication and hard work lead to the successful implementation of your Quadient Inspire solution!

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40

MiaRec

MARCH 30, 2024

CX Today | MiaRec CX Today’s Charlie Mitchell introduces a demo of how GenAI is augmenting conversational intelligence solutions. He then speaks to John Ortiz, Technology Sales Manager at MiaRec , who put the demo together, to go through some of the video’s key talking points.

Analytics 83

Analytics Contact Center Technology Sales 83

Strategic Contact

NOVEMBER 2, 2016

I just returned from Dallas where I mingled with new and old friends at ICMI’s Contact Center Demo & Conference. I relish interacting with contact center professionals during the half-day and one-hour seminars that I teach. And, of course, I like to check out the latest vendor offerings. Read More »

Gamification 48

Gamification Contact Center Technology 48

SmartKarrot

JUNE 20, 2022

Demos play a significant role in attracting customers when it comes to SaaS businesses. Demos provide the first chance for SaaS business owners to show their ‘best face’ and attract customers. But is it enough to provide a demo to customers? We cannot undermine the importance of a post-demo survey for a B2B SaaS business.

SaaS 10

SaaS Surveys Sales B2B 10

The GLOBO Blog

JUNE 22, 2017

GLOBO will demo its new chat translation tool at Call Center Week (CCW) Conference & Expo (booth #1019), held June 26 to 30 at The Mirage in Las Vegas, NV. GLOBO, a language technology and services company specializing in multilingual communication, is making near real-time, human translation possible.

Average Handle Time 75

Average Handle Time Government Healthcare Contact Center 75

Inbenta

FEBRUARY 1, 2024

RESOURCES Webinars Horizn Product Digital Demos Enhancing Your Customer Service with Interactive How-To Demos When customers can’t navigate your products or services, it can be frustrating. Inbenta’s Horizn Digital Demos give customers step-by-step interactive guides they can follow any time they have an issue.

Banking 52

Banking Accountability Customer Service Sales 52

Maru Group

AUGUST 8, 2022

The older demo are also least likely to be interested in cloud gaming after being exposed to what it is, although gaming companies shouldn’t discount the 15% who are very interested in it.

Entertainment 14

Entertainment Surveys Marketing Technology 14

Cisco - Contact Center

AUGUST 15, 2023

That’s because they’re fun and make for awesome demos. What’s a technical talk without a demo? For the past several years, I’ve tried to give at least one Terraform-centric session at Cisco Live. But … Read more on Cisco Blogs

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SmartKarrot

JUNE 21, 2022

SaaS companies either choose freemium or product demos to sell the product to customers. However, some consider paid product demos better. SaaS Product Demo. A SaaS product demo allows you to display your features to the customer on their demand. This product demo ensures sign-ups happen. Benefits of product demos.

SaaS 10

SaaS Sales B2B Feedback 10

Guru

APRIL 3, 2019

Didn’t I just see this yesterday? I took a long swig of coffee and checked my watch. I did stay up a bit later than usual last night to catch Lohan Beach Club. Maybe I’m just tired.

Sales 50

Sales 50

AWS Machine Learning

NOVEMBER 7, 2023

Today, we are excited to unveil three generative AI demos, licensed under MIT-0 license : Amazon Kendra with foundational LLM – Utilizes the deep search capabilities of Amazon Kendra combined with the expansive knowledge of LLMs. Having the right setup in place is the first step towards a seamless deployment of the demos.

Enterprise 100

Enterprise APIs Engineering Accountability 100

Inbenta

DECEMBER 21, 2023

The addition of interactive product demos will provide Inbenta’s customers with a more holistic set of customer experience-enhancing features, which currently include chatbot, search, messenger and knowledge management services. To learn more about Inbenta’s new product demo capabilities, click here. Canada, and the U.K.

Self service 52

Self service Chatbots Customer Experience Marketing 52

JustCall

MAY 26, 2022

There is a strong inbound interest for our product so prospective customers schedule a demo with us & 60-70% demos convert into successful conversion. – Give product demos and training to new customers. – Manage our inbound leads & follow up with those who haven’t joined or scheduled a demo.

Sales 98

Sales SaaS Accountability Engineering 98

Lumoa

APRIL 8, 2024

Note that you will need to be logged in to Lumoa in order to access certain guides: Netigate and Lumoa FAQ – General questions answered Ask Lumoa Use Case Demo – Watch Taru go over common use cases for Ask Lumoa Anonymize data in Lumoa – Updated with the new rules and logic That’s all folks! Thanks for reading!

Surveys 83

Surveys Feedback Management Personalization 83

Inbenta

APRIL 10, 2024

Explore the following topics: How to close the gap between customer expectations and the reality of customer experience online How to improve customer experience by deploying newer chatbot modules, intelligent search features, and on-demand product demos Read two case studies from banks who use AI automation to improve customer service outcomes The (..)

Banking 52

Banking Self service Chatbots Customer Service 52

TeamSupport

APRIL 12, 2024

Take a product tour or book a demo with us today. Take a product tour or book a demo with us today. Interested in learning more about TeamSupport’s premier customer support solution designed to make agents’ lives easier?

Self service 52

Self service Customer Support Technology Metrics 52

Avoxi

DECEMBER 14, 2022

Preventing Toll Fraud from Dismantling Your VoIP Operations Buy Online Get a Free Demo → Get Yours: Telecom Security Guide [Free Toolkit] Toll fraud… It's something you never want to deal with, but with its ever-growing prevalence, it’s something you can’t risk ignoring either.

voip 117

voip Contact Center 117

AWS Machine Learning

APRIL 11, 2023

With Streamlit , developing demo applications for your ML solution is easy. As an example, we use a custom Amazon Rekognition demo, which will annotate and label an uploaded image. This will serve as a starting point, and it can be generalized to demo any custom ML model. sh setup.sh is modified on disk.

Scripts 78

Scripts Automotive Engineering Healthcare 78

TeamSupport

MARCH 18, 2024

Schedule a Demo with us today! Sign up for a live demo and discover why TeamSupport is considered the industry's best post-sale Customer Service platform. This feature is available via the support hub or live chat, and frees up valuable agent time by ensuring customers’ ability to solve issues on their own.

Self service 52

Self service Chatbots Best practices Customer Support 52

Cisco - Contact Center

JANUARY 29, 2024

Cisco Customer Experience (CX) has a lot to share at Cisco Live, including all the demos I… Read more on Cisco Blogs Cisco Live EMEA is quickly approaching! Next week, starting on February 5, we kick things off in Amsterdam.

Customer Experience 52

Customer Experience 52

Inbenta

AUGUST 18, 2023

The addition of interactive product demos will provide Inbenta’s customers with a more holistic set of customer experience-enhancing features, which currently include chatbot, search, messenger and knowledge management services. To learn more about Inbenta’s new product demo capabilities, click here. Canada, and the U.K.

Self service 52

Self service Chatbots Marketing Customer Experience 52