Global Response

MARCH 27, 2024

Call centers are increasingly turning to big data analytics as a pivotal tool for optimization. By harnessing the power of vast data sets, businesses can uncover deep insight into customer behavior, preferences, and trends, enabling them to tailor their services for maximum impact. Let’s take a look.

Big data 62

Big data Call Center Analytics Interactive Voice Response 62

CSM Magazine

MAY 8, 2023

The process of customer data management includes gathering, storing, arranging, and analyzing customer data with the aim of comprehending their behavior, preferences, and requirements. However, managing customer data can be daunting, especially for small businesses with limited resources.

Management 52

Management Government Analytics Marketing 52

AWS Machine Learning

OCTOBER 9, 2023

A recommendation engine is only as good as the data used to prepare it. Transforming raw data into a format that is suitable for a model is key to getting better personalized recommendations for end-users. Prerequisites First, we need to have an Amazon SageMaker Studio domain set up.

Personalization 94

Personalization Engineering Automotive Best practices 94

ShepHyken

SEPTEMBER 18, 2020

This week we feature an article by Elliott Sprecher, a marketing communications manager at JotForm. You don’t want to inundate team members with survey data. Data visualization isn’t a new concept, but it very well could be a new way for you to share customer feedback with your internal teams. Then share it with your team.

Feedback 307

Feedback Customer Service Surveys Accountability 307

Cisco - Contact Center

MARCH 8, 2024

Data is the new fuel for business growth Data is at the heart of seemingly everything these days, from the smart devices in our homes to the mobile apps we use on the go every day. This wealth of… Read more on Cisco Blogs

Management 98

Management 98

NICE inContact

OCTOBER 26, 2021

Customer data governance is important for ensuring data is useful, standardized, and safeguarded. And to get maximum value from that data, businesses should implement initiatives that use customer data to know their customers better, improve CX, and enhance the customer journey.

Management 97

Management Government Surveys Technology 97

Playvox

APRIL 6, 2023

Maximizing workforce management efficiency through real-time data is an often-overlooked advantage for contact centers. There are several roles within the workforce management space, and each one is important in its own way. What Is Real-Time Data Monitoring In Workforce Management?

Management 54

Management Contact Center Best practices Agent burnout 54

AWS Machine Learning

NOVEMBER 29, 2023

Data preparation is a crucial step in any machine learning (ML) workflow, yet it often involves tedious and time-consuming tasks. Amazon SageMaker Canvas now supports comprehensive data preparation capabilities powered by Amazon SageMaker Data Wrangler. To import data from Snowflake, follow steps from Set up OAuth for Snowflake.

Engineering 109

Engineering Big data Customer centricity Education 109

AWS Machine Learning

NOVEMBER 27, 2023

However, these models require massive amounts of clean, structured training data to reach their full potential. Most real-world data exists in unstructured formats like PDFs, which requires preprocessing before it can be used effectively. According to IDC , unstructured data accounts for over 80% of all business data today.

Engineering 79

Engineering APIs Big data Accountability 79

NobelBiz

FEBRUARY 21, 2023

Customer Data is the new currency for contact centers in 2023 and beyond. Businesses can utilize this data to gain a significant competitive edge over their competitors while also creating customer loyalty programs. In this article, we will explore the most effective ways to safeguard your contact center’s valuable data.

Contact Center 52

Contact Center Interactive Voice Response Management Contact center software 52

AWS Machine Learning

MARCH 12, 2024

Introducing LLM-based inference into a system also has the potential to introduce privacy threats, including model exfiltration, data privacy violations, and unintended LLM-based service manipulation. This can be accomplished with input data before being sent to a model or an LLM trained to redact their responses automatically.

Chatbots 96

Chatbots Healthcare Accountability Engineering 96

AWS Machine Learning

FEBRUARY 15, 2024

With the use of cloud computing, big data and machine learning (ML) tools like Amazon Athena or Amazon SageMaker have become available and useable by anyone without much effort in creation and maintenance. This dilemma hampers the creation of efficient models that use data to generate business-relevant insights.

Metrics 98

Metrics Analytics APIs Big data 98

CSM Magazine

APRIL 18, 2024

Envision the current terrain of nonprofit activities, where data underpins every facet of donor engagement. Integrating such a system reshapes interactions with supporters, turning data points into personalized experiences that can amplify your mission’s impact. Weaving data-driven practices into these interactions is key.

Customer Support 52

Customer Support CRM Analytics Benchmark 52

NobelBiz

JANUARY 17, 2023

In this article, we will explore the most effective ways to safeguard your contact center's valuable data. We will cover topics such as data encryption, interactive voice response (IVR) for filtering calls, security training for employees, and using proper security solutions.

Interactive Voice Response 52

Interactive Voice Response Contact Center Management 52

AWS Machine Learning

JUNE 23, 2022

Organizations moving towards a data-driven culture embrace the use of data and machine learning (ML) in decision-making. To make ML-based decisions from data, you need your data available, accessible, clean, and in the right format to train ML models. Amazon Redshift is a fast, fully managed cloud data warehouse.

Accountability 88

Accountability Banking Engineering Government 88

NobelBiz

FEBRUARY 15, 2023

Customer Data is the new currency for contact centers in 2023 and beyond. Businesses can utilize this data to gain a significant competitive edge over their competitors while also creating customer loyalty programs. In this article, we will explore the most effective ways to safeguard your contact center’s valuable data.

Contact Center 52

Contact Center Interactive Voice Response Management Contact center software 52

CSM Magazine

MAY 26, 2023

In the current dynamic business landscape, managing data effectively has become a crucial aspect of streamlining operations. With the rapid expansion of information, organizations that leverage efficient data management strategies can quickly turn mountains of data into key insights that drive decision-making and propel growth.

Management 52

Management Government CRM Benchmark 52

LiveVox

JANUARY 25, 2023

The Account Recovery management (AR) industry is one of the most challenging environments to drive digital transformation. The challenge Old infrastructure, […] The post Digital & Data: The Building Blocks For an Account Recovery Management Overhaul at United Credit Bureau appeared first on LiveVox.

Accountability 84

Accountability Management outsourcing 84

VirtualPBX

SEPTEMBER 8, 2023

However, this convenience comes with a significant responsibility: safeguarding sensitive customer data. In this blog, we’ll explore the significance of securing your business’s customer data and share valuable tips and best practices to ensure privacy and protect against potential threats. Here’s why: 1.

voip 105

voip Best practices Technology Accountability 105

AWS Machine Learning

DECEMBER 5, 2023

In their implementation of generative AI technology, enterprises have real concerns about data exposure and ownership of confidential information that may be sent to LLMs. These concerns of privacy and data protection can slow down or limit the usage of LLMs in organizations. SGT’s applicability is not limited to language models.

Enterprise 104

Enterprise Engineering Technology Finance 104

Global Response

MARCH 26, 2024

While outsourcing BPO services provides a host of benefits, it also comes with the challenges of managing a third-party relationship. Today, we’ll explore BPO vendor management and how you can establish a successful and long-lasting partnership. This includes GDPR for data protection and ISO certifications for quality management.

Best practices 62

Best practices Management outsourcing Business Process Outsourcing 62

Lumoa

FEBRUARY 7, 2023

How do you collect VoC data? Rather than simply addressing the most pressing issues or complaints, VoC enables businesses to make data-driven, customer-centric decisions that result in meaningful and sustainable improvements in the customer experience. Here are just a few examples of data that could be included in VoC.

Customer centricity 169

Customer centricity Feedback Surveys Metrics 169

Customercount

SEPTEMBER 6, 2020

The second article in our miniseries based on the work of Anita Toth looks at customer feedback management and data types in particular medium and deep data collection techniques. The post Customer Feedback Management & Data Types 2 appeared first on CustomerCount.

Feedback 59

Feedback Management Surveys Analytics 59

TeamSupport

JULY 31, 2023

The data collected in your customer support department does not begin and end with customer support personnel. The benefits of the data collected here touches every other aspect of your business including hiring, product support, marketing strategy, and more.

Customer Support 97

Customer Support Metrics Coaching Marketing 97

SmartAction

FEBRUARY 13, 2024

Having a strong order management strategy can be a key differentiator for businesses. Businesses who thrive at building robust, complete customer journeys harness the power of automation to build self-service solutions in their order management strategy. This feedback will be instrumental in refining your automation system.

Best practices 63

Best practices Virtual Agent Management Chatbots 63

Customercount

OCTOBER 16, 2020

Bob Kobek's weekly blog focusing on an article written for CustomerCount by David Stroeve asking if you are collecting the right data? The post Bob Kobek Vlog 4 – Data Management appeared first on CustomerCount.

Management 52

Management Feedback 52

Customercount

SEPTEMBER 21, 2020

In the final part of our Customer Feedback and Data Types mini-series, we consider the different data types business can collect and how CustomerCount can help in both collection and the analysis. The post Customer Feedback Management & Data Types 3 appeared first on CustomerCount.

Feedback 52

Feedback Management Employee engagement Analytics 52

AWS Machine Learning

APRIL 16, 2024

Amazon Lex is a fully managed artificial intelligence (AI) service with advanced natural language models to design, build, test, and deploy conversational interfaces in applications. Managing your Amazon Lex bots using AWS CloudFormation allows you to create templates defining the bot and all the AWS resources it depends on.

Management 91

Management Construction APIs Chatbots 91

Customercount

OCTOBER 13, 2020

ADS Consulting Services CEO David Stroeve explains how data management requires having a strategy and reliable methods to access, integrate, and prepare for analytical use. The post Data Management: Are you capturing the right information? appeared first on CustomerCount.

Management 59

Management Consulting Consulting Analytics 59

NobelBiz

DECEMBER 19, 2023

Have you ever wondered how call centers manage the overwhelming number of customer calls, especially those tricky situations that require immediate attention? The secret lies in effective escalation management, a crucial aspect often overlooked. This is where escalation management comes into play.

Call Center 105

Call Center Management Wait times Contact Center 105