AWS Machine Learning

OCTOBER 9, 2023

A recommendation engine is only as good as the data used to prepare it. Transforming raw data into a format that is suitable for a model is key to getting better personalized recommendations for end-users. Prerequisites First, we need to have an Amazon SageMaker Studio domain set up.

Personalization 85

Personalization Engineering Automotive Best practices 85

ShepHyken

SEPTEMBER 18, 2020

You don’t want to inundate team members with survey data. Data visualization isn’t a new concept, but it very well could be a new way for you to share customer feedback with your internal teams. Visualizing data makes it more comprehensible and accessible — while accurately representing all of it. Then share it with your team.

Feedback 308

Feedback Customer Service Surveys Accountability 308

AWS Machine Learning

NOVEMBER 27, 2023

However, these models require massive amounts of clean, structured training data to reach their full potential. Most real-world data exists in unstructured formats like PDFs, which requires preprocessing before it can be used effectively. According to IDC , unstructured data accounts for over 80% of all business data today.

Engineering 72

Engineering APIs Big data Accountability 72

AWS Machine Learning

NOVEMBER 29, 2023

Data preparation is a crucial step in any machine learning (ML) workflow, yet it often involves tedious and time-consuming tasks. Amazon SageMaker Canvas now supports comprehensive data preparation capabilities powered by Amazon SageMaker Data Wrangler. To import data from Snowflake, follow steps from Set up OAuth for Snowflake.

Engineering 99

Engineering Big data Customer centricity Education 99

Cisco - Contact Center

SEPTEMBER 13, 2023

Codes of Conduct may be used as appropriate safeguards for cross-border transfers under Article 46 of the European Union General Data Protection Regulation (GDPR). Today, the EU Cloud Code of Conduct… Read more on Cisco Blogs

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AWS Machine Learning

JANUARY 5, 2024

Many organizations have been using a combination of on-premises and open source data science solutions to create and manage machine learning (ML) models. Data science and DevOps teams may face challenges managing these isolated tool stacks and systems.

Management 107

Management APIs Engineering Government 107

AWS Machine Learning

FEBRUARY 15, 2024

With the use of cloud computing, big data and machine learning (ML) tools like Amazon Athena or Amazon SageMaker have become available and useable by anyone without much effort in creation and maintenance. This dilemma hampers the creation of efficient models that use data to generate business-relevant insights.

Metrics 89

Metrics Analytics APIs Big data 89

The Northridge Group

NOVEMBER 10, 2023

Fortunately, organizations can use the digital ecosystem to their advantage and enhance patient acquisition capabilities with data analytics. The healthcare data analytics market has been growing at a 1 5.3% This market has been experiencing such rapid growth for one reason: data analytics works. billion by 2030.

Analytics 76

Analytics Healthcare Marketing Consulting 76

Cisco - Contact Center

DECEMBER 5, 2023

On 27 November the European Council adopted the EU Data Act , a first-of-its-kind law that aims to unlock the value of ‘industrial data’ in the European Union (EU). It will enter into force early 202… Read more on Cisco Blogs

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Lumoa

FEBRUARY 7, 2023

How do you collect VoC data? Rather than simply addressing the most pressing issues or complaints, VoC enables businesses to make data-driven, customer-centric decisions that result in meaningful and sustainable improvements in the customer experience. Here are just a few examples of data that could be included in VoC.

Customer centricity 169

Customer centricity Feedback Surveys Metrics 169

Helpware

FEBRUARY 7, 2023

Much like the anatomical structures of the eye and visual cortex help humans to comprehend their surroundings, data labeling allows computers to quickly analyze and make sense of visual data. Then, they take action based on their understanding of this information.

Construction 70

Construction Technology 70

AWS Machine Learning

JUNE 23, 2022

Organizations moving towards a data-driven culture embrace the use of data and machine learning (ML) in decision-making. To make ML-based decisions from data, you need your data available, accessible, clean, and in the right format to train ML models. Amazon Redshift is a fast, fully managed cloud data warehouse.

Accountability 82

Accountability Banking Engineering Government 82

24-7 InTouch

DECEMBER 12, 2023

In our partnership with a multinational e-commerce company, we were chosen to provide digital annotation and data labeling services, based on our highly successful performance across various other lines of business with the brand.

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Tethr

JANUARY 26, 2024

Generative AI offers exciting opportunities for contact center leaders but also brings data privacy risks. Here's how we're addressing them.

Contact Center 88

Contact Center 88

Call Design

NOVEMBER 4, 2021

This is a question that is asked a lot in businesses where data needs to be extracted from various sources and collated. As technology and security increase, so too does the tightening around access and use of said data, especially within the contact centre. The post Getting Data from your WFM System appeared first on Call Design.

industry standards 148

industry standards APIs SaaS Accountability 148

AWS Machine Learning

MARCH 12, 2024

Introducing LLM-based inference into a system also has the potential to introduce privacy threats, including model exfiltration, data privacy violations, and unintended LLM-based service manipulation. This can be accomplished with input data before being sent to a model or an LLM trained to redact their responses automatically.

Chatbots 87

Chatbots Healthcare Accountability Engineering 87

24-7 InTouch

JANUARY 16, 2024

Unlock the power of data annotation and discover how it’s revolutionizing the way consumers interact with brands. By accurately annotating data, we enable a higher level of personalized brand engagement, ensuring the right information reaches your customers at the right time.

Technology 52

Technology Personalization 52

AWS Machine Learning

OCTOBER 4, 2022

Near-real-time delivery of data and insights enable businesses to rapidly respond to their customers’ needs. Real-time data can come from a variety of sources, including social media, IoT devices, infrastructure monitoring, call center monitoring, and more. After that, documents are free of PII entities and users can consume the data.

APIs 83

APIs Banking Analytics Engineering 83

TELUS International

SEPTEMBER 15, 2020

Understanding the nuances of each area of data specialization is key in order to best utilize and leverage them to their full potential. Discover the differences between data science, big data and data analytics and the functions they perform.

Big data 108

Big data Analytics 108

VirtualPBX

SEPTEMBER 8, 2023

However, this convenience comes with a significant responsibility: safeguarding sensitive customer data. In this blog, we’ll explore the significance of securing your business’s customer data and share valuable tips and best practices to ensure privacy and protect against potential threats.

voip 105

voip Best practices Technology Accountability 105

AWS Machine Learning

DECEMBER 5, 2023

In their implementation of generative AI technology, enterprises have real concerns about data exposure and ownership of confidential information that may be sent to LLMs. These concerns of privacy and data protection can slow down or limit the usage of LLMs in organizations. SGT’s applicability is not limited to language models.

Enterprise 93

Enterprise Engineering Technology Finance 93

Cisco - Contact Center

AUGUST 4, 2023

In an ongoing effort to prioritize data security and privacy for Secure Email Threat Defense customers, we’re excited to announce the opening of two data centers in the Asia Pacific region: one in A… Read more on Cisco Blogs

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OctopusTech

JULY 21, 2023

In this data-driven era, customer data management is highly important than anything else for companies and they are constantly gathering a huge amount of customer information and details. Data of customers act as a lifeline for any business. A data-driven customer experience is important for the success of any company.

Best practices 62

Best practices Management Upselling Sales 62

JustCall

OCTOBER 25, 2023

This data then empowers you with understanding which calls are closing leads and driving sales versus which ones aren’t. If your call tracking system is unable to scale and accommodate increased call volumes, your data will be skewed and biased, making it pointless.

Interactive Voice Response 52

Interactive Voice Response Contact Center First call resolution Metrics 52

Fonolo

OCTOBER 20, 2022

Keeping your company’s data secure is essential, but it can seem like an overwhelming task. There are effective tools, training, and technology you can implement to make sure private data stays that way. READ THE FULL GUIDE: Contact Center Security: A Guide to Keeping Your Data Safe. (It Let’s start at the beginning.

Call Center 146

Call Center Contact Center industry standards Interactive Voice Response 146

SharpenCX

JULY 26, 2023

Every call your contact center receives brings heaps of data with it: customer information, customer preferences, product insights, customer satisfaction scores, and much more. It’s what you do with this data that makes it valuable. But perhaps you’re sitting on all of your call center data. What is Call Center Data?

Call Center 67

Call Center Contact Center Contact center software Coaching 67

24-7 InTouch

JANUARY 16, 2024

In our partnership with a multinational e-commerce company, we were chosen to provide digital annotation and data labeling services, based on our highly successful performance across various other lines of business with the brand.

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TeamSupport

JULY 31, 2023

The data collected in your customer support department does not begin and end with customer support personnel. The benefits of the data collected here touches every other aspect of your business including hiring, product support, marketing strategy, and more.

Customer Support 97

Customer Support Metrics Coaching Marketing 97

Cisco - Contact Center

OCTOBER 26, 2023

More data does not mean better observability If you’re familiar with observability, you know most teams have a “data problem.” That is, observability data has exploded as teams have modernized their a… Read more on Cisco Blogs

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Cisco - Contact Center

APRIL 11, 2024

Cisco Full-Stack Observability brings application observability together with security intelligence and risk assessment for comprehensive business-focused oversight Businesses in all sectors and… Read more on Cisco Blogs

Management 79

Management 79