Expivia

FEBRUARY 18, 2024

It’s about recognizing the strategic value of AI in delivering a superior customer experience, one that goes beyond the limitations of traditional call volumes and efficiency metrics. With a strategic focus on technology and AI, Expivia has redefined what it means to be a BPO partner. Click here to contact us!

Customer Support 40

Customer Support outsourcing Strategic Value Contact Center 40

Amity

JUNE 11, 2018

Experience shows that we often overestimate the time customers can afford to spend on a platform and underestimate the complexity of deployment and operations in the customer’s environment. Foundational Customers: These customers are smaller in revenue and strategic value.

Strategic Value 91

Strategic Value Customer retention SaaS Sales 91

NICE inContact

SEPTEMBER 11, 2018

NICE inContact recently commissioned a study by Forrester Consulting —the Total Economic Impact of NICE inContact CXone—to quantify the financial benefits and strategic value of migrating from on-premises contact center technology to its cloud customer experience platform, CXone.

contact center solutions 48

contact center solutions Cloud contact Contact Center Virtual Agent 48

SmartKarrot

MARCH 13, 2023

Apply here: [link] Role: Entry Level Customer Success Specialist Location: Glendale, AZ, United States (On-site) Organization: Aston Carter As an Entry Level Customer Success Specialist you’ll respond to incoming calls from clients who want to fix problems or ask queries. offer top-notch customer support.

Strategic Value 19

Strategic Value Accountability Self service Customer retention 19

Amity

JULY 22, 2016

Experience shows that we often overestimate the time customers can afford to spend on a platform and underestimate the complexity of deployment and operations in the customer’s environment. Foundational Customers: These customers are smaller in revenue and strategic value.

Strategic Value 57

Strategic Value Customer retention SaaS Sales 57

Amity

DECEMBER 22, 2014

Experience shows that we often overestimate the time customers can afford to spend on a platform and underestimate the complexity of deployment and operations in the customer’s environment. Initially, startup sales and customer support organizations usually spend a great deal of time to achieve this balance to make a customer happy.

SaaS 64

SaaS Strategic Value Customer retention Sales 64

ChurnZero

JANUARY 4, 2019

Enables Customer Success teams to become more knowledgeable about which of their success factors and interventions create the most adoption/usage/value for customers (meaning teams can adjust resources for maximal impact). Increases self-service for customers across all segments.

SaaS 73

SaaS Chief Customer Officer Education Consulting 73