ProProfs Blog

NOVEMBER 20, 2020

The answer lies in the formulation of an employee engagement survey that captures the pulse of your employees around the parameters: peer interaction, work culture, job challenge, career prospects, etc. With an employee engagement survey, you can gauge the challenges faced by your employees at the earliest. What Is Employee Engagement?

Employee engagement 158

Employee engagement Surveys Brand ambassadors Morale 158

ProProfs Blog

JUNE 27, 2021

These include use of survey questions, using live chat to engage your potential customers, lead generation through affiliate and ad marketing, and more. These days, surveys have been increasingly used to create standard and long-lasting leads for your business. What are Lead Generation Surveys? What is their team size?

Best practices 78

Best practices Surveys Advertising Construction 78

TeleDirect

OCTOBER 23, 2023

Call forwarding for business provides your clients with the best customer experience possible. For some clients, that means 24/7 support. Why Responsiveness Matters in Customer Support Good customer service and support require a human touch. Now, each customer is heard. want more human interaction.

Customer Support 62

Customer Support Business Process Outsourcing outsourcing Call Center 62

delighted

MAY 11, 2023

You’re likely familiar with 5-star surveys. Whether you’ve seen them on an email survey or at the bottom of a help center article, 5-star surveys are universally recognized. They keep feedback collection as simple as possible by asking customers to rate your product or service on a scale of 1 to 5 stars.

Surveys 52

Surveys Feedback Customer Support Education 52

ShepHyken

NOVEMBER 23, 2018

This week we feature an article by Pascal van Opzeeland who writes about the quality of customer support and what it takes to provide great customer support. – Shep Hyken. What makes a customer support interaction good or bad? To be good, a customer support interaction needs to be….

Customer Support 168

Customer Support Customer effort Self service Metrics 168

Nicereply

OCTOBER 3, 2023

Let’s review a list of customer satisfaction survey tools to help you understand clients’ needs. Table of Contents Why it is crucial to measure customer satisfaction? Why do businesses need specific software for customer satisfaction surveys? Consistent brand image. Integration with business systems.

Surveys 52

Surveys Customer centricity Analytics Feedback 52

ProProfs Blog

APRIL 5, 2019

In its data-driven marketing survey in 2015, Gartner reported that companies would migrate towards making their decisions based on quantitative data. All of this is done using appropriate data: sales figures, customer profiles, and churn rates. Survey data helps fill in this gap. Analyze and Profile Customer Journey.

Surveys 122

Surveys Upselling Employee engagement Sales 122

Lumoa

APRIL 22, 2020

B2B companies often struggle with common hurdles when it comes to surveying customers. Conducting B2B customer surveys should be an illuminating process, but instead, they become a nightmare that makes you want to tear your hair out. Surveys also just aren’t as effective if they’re not timely and relevant.

B2B 83

B2B Surveys Feedback Customer advocacy 83

ProProfs Blog

MARCH 26, 2021

Customer feedback surveys are the go-to tool of every business to understand their customer needs and sentiments. The advantages of surveys lie in their simplicity, ease of creation, quick feedback collection, and so on. What is Customer Feedback? Best Way to Gather Customer Feedback Data. Ask Them Directly.

Feedback 78

Feedback Surveys Customer retention Metrics 78

ProProfs Blog

DECEMBER 30, 2021

Market Research Surveys enable businesses to go above and beyond before introducing a new concept into the market. Successful businesses utilize market research surveys to keep up with the market trends. You can easily monitor the experience of existing as well as potential customers for positive business growth.

Surveys 78

Surveys Marketing Education Feedback 78

JustCall

OCTOBER 25, 2023

But while these agent performance measurement tools are effective, why not ask the customer to provide feedback? This is where post-call surveys come into play. Challenges In Customer Support & Service Wanting to improve customer support and service is one thing, but is it really achievable for brands?

Surveys 52

Surveys Best practices Feedback Metrics 52

ProProfs Blog

DECEMBER 25, 2018

There is nothing more effective than a customer survey when it comes to knowing if your customers are satisfied with your products and services. It gives your customers a chance to voice their concerns and praise or criticize the offerings that they’re dealing with. Creating a Valuable Customer Survey.

Surveys 95

Surveys Abandon rate Customer centricity Customer Support 95

ProProfs Blog

APRIL 3, 2020

The impact of these emotional outbursts is immediately seen on a brand’s sales and performance. Satisfaction is a top-notch emotion customers feel when they are thrilled with a product or service. Customer satisfaction surveys are the best way to maintain a constant dialogue with the customer and listen to what they want to say.

Surveys 103

Surveys Feedback APIs Customer Support 103

ProProfs Blog

MARCH 6, 2019

It is no longer considered but needed to gain benefits like: Building delightful experience with proactive support approach. Learning the customer’s behavior and pain points. Building personalized customer support experience. Getting customer feedback and improving existing services. 5: Boost Sales.

Customer Support 132

Customer Support Sales Surveys Personalization 132

Nicereply

DECEMBER 28, 2021

You might be looking at your latest survey results and wondering… Are these good? By comparing your survey results to other companies, you add context to your scores. – a global leader in training, technology, and consulting to win today’s complex sale. How do we compare to our competitors?

Customer Support 98

Customer Support Benchmark outsourcing Business Process Outsourcing 98

Nicereply

MARCH 9, 2021

Support automation helps customer support teams deliver the same (or better) customer experience much faster. No, there isn’t a bot that can answer all your customer questions instantly. Yes, automation can still create those frustrating loops that leave customers begging to talk to a human.

Customer Support 105

Customer Support Feedback Service level Engineering 105

ProProfs Blog

DECEMBER 6, 2019

Companies today are not ready to wait even for a day or even a few hours to know how the customer felt about a particular product or service. What Is a Real-Time Feedback Survey? What Are the Advantages of a Real-Time Feedback Survey? However, little do they know that survey tools can be a crucial tool in revenue generation.

Feedback 124

Feedback Surveys Benchmark Sales 124

ProProfs Blog

FEBRUARY 28, 2020

For this, all you need to do is conduct a brand awareness survey! What Is a Brand Survey? A brand awareness survey helps you gauge how familiar your ideal customers are with your brand as compared to your competitors. The best part is these surveys can be created and shared online with tools like ProProfs Survey Maker. .

Surveys 143

Surveys Metrics Marketing B2B 143

ProProfs Blog

APRIL 5, 2019

Every brand in the market wishes to revamp its customer support strategies after a certain period of time. No wonder we come across so many articles online that speak of various strategies that organizations can implement to improve their customer service. I can certainly advise how we approached our customer support.

Customer Support 140

Customer Support Chatbots Customer centricity Feedback 140

JustCall

AUGUST 7, 2023

Businesses may run short-term promotions, aka Flash Sales, or long-term campaigns. Events & Invitations Apart from promos and sales, businesses also host virtual and in-person events. Feedback & Surveys As mentioned, AI is making texting a two-way street. How to Use AI Text Messages for Customer Service and Sales?

Sales 52

Sales Customer Service Marketing Feedback 52

ShepHyken

JULY 22, 2016

This week on our Friends on Friday guest blog post my colleague, Boaz Amidor, shares four techniques that have striking, measurable results when it comes to the efficiency of the Customer Support Program of companies providing online and mobile customer support. Customer support is just like this.

Journey mapping 180

Journey mapping Customer Support Feedback Surveys 180

JustCall

MARCH 28, 2023

A sales workflow is the overarching plan or process that sales teams use to achieve their sales goals. It encompasses all the sales operations — from getting leads to closing deals. For sales leaders, a well-thought-out sales workflow helps maximize sales potential and boosts team efficiency.

Sales 52

Sales Coaching Feedback Surveys 52

ProProfs Blog

APRIL 3, 2020

The impact of these emotional outbursts is immediately seen on a brand’s sales and performance. Satisfaction is a top-notch emotion customers feel when they are thrilled with a product or service. Customer satisfaction surveys are the best way to maintain a constant dialogue with the customer and listen to what they want to say.

Surveys 78

Surveys Feedback APIs Customer Support 78

Nicereply

MAY 10, 2022

. • 80% of your sales comes from 20% of your products. • 80% of your support tickets come from 20% of your customers. Applying the 80/20 rule with your support team can increase your customer satisfaction , improve your CSAT and NPS scores, and virtually transform your customer support.

Customer Support 59

Customer Support Surveys Self service Accountability 59

ShepHyken

MARCH 31, 2021

So, here are three of my favorite ways to get to know your customer.? . Create a survey to learn what your customers want and expect from you. The shorter the survey , the higher the percentage of response you’ll get.? . Focus on Feedback. Keep it short and simple – even just two or three questions.

Feedback 376

Feedback Surveys Customer Service Sales 376

Nicereply

SEPTEMBER 30, 2021

You can listen to Customer Experience Leaders Chat also on: Apple Podcasts. Customer Support teams have so much to offer to an organization. As a primary post-sale contact for customers, your agents hear the most feedback and can spot trends faster. Google Podcasts.

Customer Support 52

Customer Support Feedback Surveys Sales 52

GetFeedback

JANUARY 28, 2019

The results from Net Promoter Score (NPS) surveys are the most underutilized tool in business. Okay, it’s a bold statement, but the potential locked up inside your NPS survey results is huge. Here are 5 ways to turn your NPS survey results into actionable insight. Combine NPS survey results with your CRM.

Surveys 98

Surveys CRM Upselling Analytics 98

CSM Magazine

AUGUST 31, 2022

The terms “customer service” and “customer support” are bandied about somewhat indiscriminately throughout the business world. While there are some similarities between customer service and customer support, there are just as many differences. The reality is quite different.

Customer Support 52

Customer Support Customer Service Surveys Sales 52

ProProfs Blog

MARCH 29, 2019

Surveys have long established their place as the best customer engagement tool available to companies. And as such every company sends out feedback and satisfaction surveys to all their customers. But the customer isn’t just purchasing everything from one company are they? Long Survey Fatigue .

Surveys 83

Surveys Feedback Sales Personalization 83

ProProfs Blog

FEBRUARY 21, 2019

Conducting widespread research is no longer a time-consuming activity, companies have started adopting survey software to help conduct this research. We asked various customer experience experts how survey results have helped shape their marketing campaigns. For example, you are marketing a sales automation software tool.

Surveys 95

Surveys Marketing B2B SaaS 95

ProProfs Blog

APRIL 25, 2019

Major market players understood this a long time ago and have made customer feedback an integral part of their business. Further, customer surveys have played a crucial part in data collection since their inception and will continue to do so in the foreseeable future. Do Survey Responses Help You Predict Customer Behavior?

Surveys 102

Surveys Feedback Advertising Marketing 102

Nicereply

APRIL 22, 2021

When talking about customer satisfaction, we usually think about customer support. CSAT has been a staple customer support metric for decades. But support is not the only place where it makes sense to measure satisfaction. Why measure CSAT in sales? Prevent customer churn.

Sales 52

Sales Surveys Upselling Feedback 52

aircall

MARCH 16, 2018

Our 2018 customer support strategy survey was sent to 475 industry leaders. How large is your customer support team? All surveys were anonymous, so we can be confident that these answers were honest. All quotes are real survey responses. In fact, customer support training never truly ends.

Customer Support 88

Customer Support Brand ambassadors Morale Surveys 88

ShepHyken

FEBRUARY 12, 2021

This week we feature an article from Veronika Filipkova, a professional content editor and Chief Customer Officer at SupportYourApp. She shares different channels and strategies for creating the most convient customer support experience for your customers. Customer Support Channels to Develop in 2021.

Chief Customer Officer 273

Chief Customer Officer Call Center Consulting Consulting 273

ProProfs Blog

FEBRUARY 1, 2019

Once you see the benefits of social media and create a plan of action, customer surveys become more effective and insightful. Use the following tips to maximize your use of social media through customer surveys : Create New Trends Through Audience Engagement. Customers now hold a lot more power than they used to.

Surveys 84

Surveys Benchmark Advertising Customer centricity 84

Nicereply

OCTOBER 15, 2020

By making your store better to use, you can secure meaningful customer loyalty even if you can’t outperform your rival stores in any other way. And core to this is having great customer support. In this post, we’re going to run through five ways in which a new eCommerce store can vastly improve its customer support.

Customer Support 64

Customer Support Chatbots Feedback Sales 64

ProProfs Blog

AUGUST 28, 2019

This has seen new forms of customer support come in. Social media is the latest of these ways and is changing the way customer service is provided. Moreover, it has become an obsession for businesses as well as customers. Customers are now demanding brands to allow for social customer service. Easy Feedback.

Customer Support 74

Customer Support Surveys Feedback Customer advocacy 74