Top 12 Customer Service Software To Use In 2022

Top 12 Customer Service Software To Use In 2022

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Top 12 Customer Service Software To Use In 2022

top 12 customer service software

Customers are the most vital part of any business and to build a better relationship with them you need to invest in the customer service software. It is the backbone of building a successful business and providing an exceptional digital customer experience

However, finding the most suitable customer support software can be challenging as most of them have the same attributes that let you achieve similar goals. 

To help you find the right fit customer service software for your support team, we have created this extensive piece of information that will cover all the basics of software for customer services. It includes the meaning, essential features, types, benefits, and factors to be taken care of while choosing a customer service software. 

In the end, we have also covered the 12 best customer help desk software that you can opt for  better customer service management. 

What Is Customer Service Software?

It is a tool that uses a set of functions that assists an organization in collecting, organizing, responding to customers, and preparing reports of various user interactions. 

The main role of an app for customer service is to convert the messages of different communication channels into tickets and then representatives of the customer service outsourcing company track the queries, operators respond to the issues, prioritize their reactions based on needs and requirements, resolve the problems of customers, and manage the overall tasks of agents. 

Software for customer service solutions manages different communication channels such as live chat, messaging apps, and emails. It also integrates with different platforms like group chat apps and social media platforms like Facebook, Instagram, Whatsapp, and many more. 

A customer service tool also provides a knowledge base to users, handles inbound and outbound communications, come up with analytics dashboards, and integrates with various automation software. 

Software for customer service is also linked with CRM software so that operators can easily get access to their customer’s data or their purchase history immediately. 

Many platforms provide solutions based on industry, compatibility, usage, features, and scale of business. 
This guide will help you choose the best software for your customer success team that will ultimately grow your business.

Important Features Of Customer Service Software

While there is a considerable difference between different software depending on the scope and usage, there are still certain common features that are present in all customer service management software.

Table Of Contents:

  1. Integrated CRM
  2. Multi-channel ticketing system
  3. Integration with systems
  4. Team collaboration
  5. Reports and analytics
  6. Automatic call routing
  7. Customization options
  8. Automation of functions.

1. Integrated CRM

Software that provides customer service solutions should have a built-in CRM as your customer support team will need immediate access to the customer data at the time of the query. 
When a user’s information will be shown to an operator in their help desk system, they can quickly solve the problems by providing real-time customer support.

They would not even have to waste their prime time logging in and logging out from different applications which they use.

2. Multi-channel ticketing system

This feature allows representatives to track and resolve the issues of clients related to various products and services. 

The software integrates tickets from multiple channels such as email, social media, phone calls, messages, etc. into its platform so that they don’t have to switch among various mediums and enter passwords to chat with your customers. 

You also need to ensure that the software that you choose supports your communication channel so that you can interact with your audience without any hindrance. 
For example – If you want to make or receive a phone call by using your customer care software, then ensure that it provides blended call center services too.

3. Integration with systems

The software that you pick for your company should provide active integrations with the communication tools that you use every day for effective customer lifecycle management

The primary goal of a customer service app is to lower the usage of external tools and to improve the productivity of agents.

For example – 

  • Getting information about your internal systems that inform customer service decision
  • Knowing details about your eCommerce services apps like Shopify or WooCommerce that you use to serve your customers. You can view details and product information about your shopper’s orders or refunds directly into your software. 
  • Getting new users or knowing their information and intention from the social media channels integration.

4. Team collaboration

The customer support team can improve performance and transparency by sharing the tickets with different team members. They can also divide complex issues into smaller subtasks and resolve them altogether. 

An excellent customer service solutions software will let your team solve the hurdle together under tickets so that everyone in a group can find out possible solutions and obtain a quick answer of it. 

The collaboration feature allows individual team members to use their skills in the area of expertise and to make notes to provide information to other staff members in resolving the query.

5. Reports and analytics

It allows companies to get deep insights and help them in understanding things like who their customers are, what they need, where they are facing trouble, and if their issues are being resolved completely or not. 

The software shows reports like time taken in solving issues, first call resolution rate, time to response rate, incoming requests volume, average call handling time, holding times, and many more. 

With robust reporting, customer service outsourcing companies can improve customer experience by tracking measures and performances, improving sales and marketing processes, and identifying customer satisfaction scores. 

Reports and analytics dashboards of software will give a bird’s-eye view of the ongoing functions and will save you from future escalations. 

For example – If the result in software shows a high call abandonment rate, the company can hire more representatives to reduce the long holding or waiting times. 

6. Automatic call routing

Customer service apps have a variety of features that makes sure that tickets are routed to the right representative and department based on the problems of a user. 

A sophisticated customer care software integrates with an automatic call distribution system and transfers the calls to agents who have taken few calls in the entire day or have been waiting for the longest to deal with the call. 

Administrators can also design custom rules for call routing based on the workflow of an industry. The call routing system ensures that your tickets are never on a wait and are always answered on time.

7. Customization options

The customer support help desk software that you choose should meet your company’s workflow and unique business needs. 

It should be able to extend its functions according to the requirements such as offering assistance in different languages or being able to access multiple accounts. 

With software, you can also customize your email address for multiple accounts, edit your support portal or change the URL of the help desk to improve the user experience.

8. Automation of functions

With powerful customer service apps, you can manage customer interactions by automating tasks and routing incoming calls intelligently to the most appropriate agent for a faster and more efficient response. 

For example – By automating processes such as sending follow-up messages or emails, agents can save ample time and can utilize that time in solving complex client queries. 

These are some of the vital features that are present in almost all customer support platforms that lets you deliver impeccable customer service

Note that there is no perfect software for customer support but you can always find the best fit that suits your business needs.

7 Types Of Customer Support Software 

Customer service channels have distinct characteristics and qualities that can greatly impact your business. 

It can either help a company internally by supporting its employees or externally by helping people in buying products and services or supporting them in resolving their issues. 

To determine which tool is right for your business, here are 7 types of customer support software you should consider.

Table Of Contents:

  1. Call support system
  2. Messaging apps
  3. Live chat software
  4. Social media Monitoring Tool
  5. Email
  6. CRM tool
  7. Knowledge base tool.

1. Call support system

Even though people look to communicate with you through digital channels, a phone call is still the best interaction method for queries that require quick resolution. 

When a user speaks with an operator of a call center, both parties clearly understand each other without any misunderstanding. Effective phone-based interaction is flexible and helps in reducing the costs of a call center. 

For example – Software for customer service should be able to provide calling support worldwide so that a contact center doesn’t have to spend money on international calling minutes or installing any hardware devices. 

The support system that you choose should have call center capabilities and features like accessing customer data and history, should be able to generate tickets, an internal routing system, call recordings, and many more. 

2. Messaging apps

Messaging channels such as Apple Business Chat, Whatsapp, Facebook Messenger, LINE, and many more are gaining huge popularity in delivering customer service and have changed the way people communicate with a business. 

With its high convenience factor, people can easily communicate with their friends and family or contact a company regarding their query from anywhere and at any time. 

With its easy accessibility, it doesn’t require a person to wait on hold for a longer time instead they will get a quick response from a representative to their questions. 

If it requires follow-up with them on a phone call, then all the information and queries of a user will be generated under the same support ticket. With this, a company can easily grow its customer base and do great business.

3. Live chat software

It is one of the greatest proactive apps for customer service as users can easily contact you through your website by typing their query on the live chat tool that is present on your site. 

It is easily accessible from anywhere and it solves real-time problems of the shoppers when they face difficulty in browsing your website or in check out process. Live chat support services are used to stay ahead of any issue that might occur in the future. 

For example – A company can use the live chat tool on its checkout page to lower the rejection rate and provide answers to a user’s frequently asked questions. 

If representatives are busy providing live chat services, then chatbots can also be used here. 

According to the findings by SuperOffice, 82% of users are satisfied with the live chat support experience. 

Recommended Reading – Chatbot Vs. Live Chat: Which Is Best For Your Business?

4. Social media Monitoring Tool

Instagram, Facebook, Twitter, and other social media platforms have now become prominent places for buyers to seek support from various companies. 

Every business needs to have a presence on social networking sites to deliver the most fruitful customer service solutions. A representative of a company should always be active on your social media page to help users in solving their issues and turn them into happy customers. 

Suppose a client failed to reach a company’s help desk department, in this case, social media is always the last resort for them to approach your company which in turn automatically reduces your customer churn

5. Email

Email serves as both an internal and external form of support to a company. Email is a customer service platform that offers excellent flexibility and configuration as by just typing and clicking a button, you can send or receive thousands of emails. 

An app for customer service provides various advanced features such as customized templates, routing options, segmentation of customers, SLA monitoring, a record of customer profiles and data, and many more. 

6. CRM tool

Customer relationship management (CRM) is a customer care software that performs multiple functions. It includes recording customer data and information, preparing and organizing notes, connecting marketing and sales department, tracking customer interactions, sharing information with the higher departments, and many more. 

With this, a call center can accurately measure its metrics and can have access to a client’s data when a query is generated. It helps businesses to effectively manage relationships with clients and personalize the customer service process. 

You can also create an effective customer journey map by anticipating the needs of each client and giving them an individualized customer experience. 

As per reports by Forbes, almost 80% of consumers want to purchase products from a brand that offers them personalized service and experience.

7. Knowledge base tool

Knowledge base tools are customer support software that enables you to prepare, collect, organize, store, share and manage self-service knowledge base content of your website for your audience. 

Some of the popular knowledge base content includes video tutorials, FAQ pages, blogs, and articles. It is generally of two types:

  • Internal knowledge base 

Here the resource is always private and a user first has to log in to get the complete information and is generally created for the employees of a company

  • External knowledge base

It is usually public and can be accessed by anyone. This information is designed for the users so that they can have free access to the content and can get to know more details about the products and services of a company

These 7 common types of customer service software will always improve the processes and manage your business operations efficiently. 

It will also boost the customer experience and will assist you in collecting, analyzing, and preparing final reports.

Top 8 Benefits Of Using Customer Help Desk Software 

An app for customer service software can support your business in countless ways such as lowering your cart abandonment rate, building trust and loyalty in customers, generating more revenue, recording user interactions, and increasing customer satisfaction. 

Its solutions are for different goals that can be scalable, customizable, and easily adaptable. Here are some major benefits of using a customer support system.

Table Of Contents:

  1. Provide a customized customer support service
  2. Escalates customer satisfaction and loyalty
  3. Smaller teams can work speedily
  4. Solve customer concerns swiftly
  5. Smartly scale up your business
  6. Nourish your buyer’s relationship
  7. Improve your operator’s experience and performance
  8. Impart self-service to clients.

1. Provide a customized customer support service

Resolving clients’ issues can sometimes be challenging and can lead to customer support representative team burnout. However, agents’ working can now become much more productive and easier with a customer service platform. 

For example – With automation software, agents can focus on complex issues and avoid doing repetitive tasks such as following up with tickets and unanswered emails. 

2. Escalates customer satisfaction and loyalty

When your customer service outsourcing representatives will use customer service apps for support, they will deliver amazing service and will also provide quick and personalized responses to users. 

This will lower your attrition rate and improves your customer retention strategy by generating more loyal and satisfied customers.

For example – With help desk software, you can proactively chat or help shoppers in completing their checkout process or use monitoring tools to identify the metrics. 

3. Smaller teams can work speedily

With the growing demand, customer service teams need to provide an immediate resolution to issues to always stay ahead of the competition. 

This is not possible without using customer service solution software as with this, they will quickly resolve the tickets and prepare customer insights by identifying, collecting, organizing, and preparing reports to effectively improve customer satisfaction. 

A large team is not required when using support software as it assists members of a company by performing tasks carefully. 

4. Solve customer concerns swiftly

With automatic ticket routing, an appropriate agent will solve the problems of the users on time. 

Representatives will accurately listen to your customers and assist them by providing chatbot and live chat services to solve their problems faster and provide instant support. 

5. Smartly scale up your business

An app for consumer service makes your business customer-centric and lets your company grow on a large scale by satisfying the needs of the audience.

To maintain high-quality service, your customer success teams can collaborate to keep up with the satisfaction level and grow the client base. 

Specialized software will provide enormous features like call center automation, third-party integration, reporting, call routing, and many more. 

6. Nourish your buyer’s relationship

To strengthen the bond with your customers, perfect customer service management software can be used to make the whole process convenient and hassle-free and agents can communicate effectively with upset customers

For example – Using customers’ history and data from multiple platforms, you can answer all the questions from a single dashboard and make the entire process much more productive by saving time for agents and building a special bond with shoppers.

7. Improve your operator’s experience and performance

Customer care software can provide details to the agent whenever they need to streamline workflow with greater efficiency. 

Using features like tagging, workflow automation, and knowledge base integration can motivate and prepare agents to provide better customer service. 

By promoting healthy competition under employee motivation programs, each agent can scale their working efficiency and performance.

8. Impart self-service to clients

A customer service platform can deliver operators resources that users need at the right time through knowledge base management. 

For example – Providing articles, blogs, FAQs, and community forums can increase response time and user experience. 

Now you can turn your dream into reality using customer service solutions most appropriately and improve your shopper’s loyalty and interactions by building your brand’s reputation. 

5 Major Factors To Be Kept In Mind While Choosing A Customer Service Software

Table Of Contents:

  1. Collaboration alternatives
  2. Flexibility to scale up/down
  3. Cost
  4. Support system limitations
  5. Supporting service

1. Collaboration alternatives

Check if the software provides collaboration options such as making calls, private notes, detection of agent collision, or internal chats. 

Remember that the app for customer service that you choose should elevate and make the entire procedure smooth and effortless.

2. Flexibility to scale up/down

Business experience changes, therefore it is crucial for you to select customer support software that allows you to add and remove representatives as required. 

For example – An eCommerce business can have more support tickets at the time of Black Friday Campaigns. Thus, they need more agents at that time to answer high incoming call volumes, chats, and emails. 

3. Cost

One should try to look for different options rather than going for a single software that is on the expensive side. 

For example – You can consider alternative options by checking out free or low-cost plans and features offered by competitors instead of going for large and expensive brands. 

4. Support system limitations

It is highly recommended to check the limitations of a customer service solution software as it can greatly affect your customer satisfaction score. 

There may be features that you want to use but maybe that particular software doesn’t provide that. 

5. Supporting service

Here, you can test the software by sending them a message on live chat or an email and see how long so they take to give you an answer. 

By testing the responsiveness of the company, you will get a clear picture of its service. You can also find out if they are providing 24/7 support assistance.

The 12 Leading Customer Service Software Platforms

If you are looking for high-performer customer support software, then you will be overwhelmed by tons of options available out there. 

To make things clear, we have curated a list of software along with its prices and features so that you can compare and find out the most efficient tool for your business.

Table Of Contents:

  1. Help Scout
  2. LiveAgent 
  3. Zendesk
  4. Fresh desk
  5. HubSpot Service Hub
  6. MailChimp
  7. Sprout Social
  8. SurveyMonkey
  9. Jira Service Desk
  10. Salesforce
  11. Aircall
  12. Zoho Desk

1. Help Scout

Customer service teams these days don’t find much time to install and learn a new tool which is why they look for an advanced enough technology that covers all the functions and features. 

The customer service platform you choose should be able to perform tasks quickly so that your agents can grow with them and provide a great experience to your audience. 

It is an all-in-one centralized tool that lets your representatives take advantage of the proactive support and share updates with you using its help widget, Beacon. 

Features:

  • Manage live chat conversations and emails 
  • Provide knowledge base to users
  • Automatically saves response of customers to create a database
  • Agent collision detection
  • Generates team’s performance reports with metrics
  • Automation and integrations
  • Build customer profiles
  • Track requests of customers

Price:

  • Standard Plan – $20/Per Month/Per User
  • Plus Plan – $40/Per Month/Per User
  • Pro Plan – $65/Per Month/Per User

2. LiveAgent 

Whether you have a small or a large enterprise, LiveAgent is a perfect tool for businesses of all sizes. By being a customized software, it offers excellent collaboration and automation options. 

While it offers basic features like call routing and call transfers, it provides advanced features such as call backups and calls recordings so that clients can communicate with you even when your operators are busy. 

This customer service solutions software offers 140 help desk functions and integrations among different tools and third-party applications. 

It has a gamification approach where your team members can collect rewards after the completion of tasks so that they can work and grow with fun. 

Features:

  • Service Level Agreement (SLA) management 
  • Social media platforms monitoring and support 
  • A shared centralized inbox that collects tickets from all integrated channels
  • Offers data analytics and reports 
  • Built-in customized CRM
  • Automation and integrations
  • Proactive chat support that uses a knowledge base
  • Ticket routing
  • Private notes

Price:

  • Free Plan – $0/Per Month/Per Agent
  • Ticket Plan – $15/Per Month/Per Agent
  • Ticket + Chat Plan – $29/Per Month/Per Agent
  • All-inclusive Plan – $49/Per Month/Per Agent

3. Zendesk

It is an omnichannel customer service solutions tool that comes up with a robust-ticketing system and runs on AI-powered bots that can be easily customized at your convenience. 

It scales up and down according to the needs of a company, implements quickly, and is an easy-to-use platform. Using a single interface, teams can collaborate to level up their performance by delivering fast and personalized responses which increase overall satisfaction and productivity. 

Although it is generally used by bigger teams as it is a complex tool and requires an initial set-up cost, they have some lower cost plans too. 

Features:

  • Knowledge base
  • Automation and integrations
  • Self-service options
  • Reports and tracking information
  • Live chat support
  • Routing tickets from all channels 
  • API integrations
  • Community forums
  • SLA management
  • Customers and third-party data storage
  • Native integrations

Price:

  • Suite Team Plan – $49/Per Month/Per Agent
  • Suite Growth Plan – $79/Per Month/Per Agent
  • Suite Professional Plan – $99/Per Month/Per Agent
  • Suite Enterprise Plan- $150/Per Month/Per Agent

4. Freshdesk

It is a cloud-based omnichannel customer software that streamlines intelligent automation, collaboration with team members, bots integration and accepts requests of customers from different mediums into a single dashboard. 

You can improve the user experience and grow your business by leveraging the advanced AI of the tool. It provides benefits such as improving agents’ productivity, managing tickets, and delivering personalized and fast service with fewer efforts. 

This software also provides 24/7 customer support and comes with clear and transparent pricing and plans. With its scalability and customized features, it is a great fit for industries such as healthcare, retail, tour and travel, and eCommerce solutions. 

Features:

  • Sandbox
  • Agent shifts monitoring
  • Provide knowledge base
  • Collect tickets from social media platforms, live chats, and emails
  • Generate customized reports
  • Self-service to customers
  • Community forums
  • Automation of tasks
  • Live chat support
  • CSAT features
  • Audit logs
  • Native integrations

Price:

  • Free Plan – $0 (Upto 10 agents)
  • Growth Plan – $12/Per Agent/Per Month
  • Pro Plan – $44/Per Agent/Per Month
  • Enterprise Plan – $70/Per Agent/Per Month

5. Hubspot Service Hub

It is an all-around customer management software that connects with all your channels and brings data of your users into a single consolidated platform. It offers a free live chat and chatbot tool to purchasers so that they can broaden the functionality of their customer service outsourcing team. 

Its knowledge base software lets customers find the answer to their queries quickly on their own so that you can have a successful customer onboarding process

It provides agents a help desk software that supports them in the advanced ticketing system process to track a large number of inquiries. Its CRM platform aligns marketing and sales operations to deliver an impeccable experience to each customer interaction. 

Features:

  • 24/7 customer support
  • Provides knowledge base for self-service
  • Omni-channel messaging support
  • VoIP calling 
  • Inbound calling
  • Automation
  • Shared inbox
  • Advanced reports generation
  • Customer portals
  • Surveys 
  • Customer feedback collection
  • Live chat and chatbots

Price:

  • Starter Plan – $45 Per Month
  • Professional Plan – $450 Per Month
  • Enterprise Plan – $1200 Per Month

6. MailChimp

This app for customer service is used by small businesses to generate email newsletters and to track their results and performance. In addition to this, MailChimp can also create targeted customer segments which make the process effortless for agents to send a customized personal marketing message to each client. 

This automation platform also provides features like reporting of sales, social posting, building eCommerce websites, and SEO tools. You can also make landing pages for websites or promotional campaigns and track their outcomes using this system.

Features:

  • Landing page creation
  • Email templates
  • Targeting and re-targeting ads
  • A/B testing
  • Generate insights from the audience
  • Automation of emails
  • Creation of pop-up forms
  • Customer journey tracking
  • Management of contacts
  • Reporting
  • Live chat
  • Monitoring social media sites

Price:

  • Free Plan – $0/Per Month
  • Essentials Plan – $10/Per Month
  • Standard Plan – $14/Per Month
  • Premium Plan – $284/Per Month

7. Sprout Social

It is a social media management platform that is used to monitor posts, engagements, and customer service across different social media channels. 

Due to its support services in marketing, sales, monitoring of multiple accounts, and engagement functions, Sprout Social will facilitate you to build conversations across all mediums from one single dashboard. 

With its smooth and efficient functionalities, your agents can deliver seamless and personalized client service to captivate your online customer base. 

Features:

  • Reporting and tracking
  • Scheduling posts
  • Segmentation of audience 
  • Analytics report
  • Automation and integrations
  • Social media management
  • Social media monitoring
  • In-app collaboration
  • Response management

Price:

  • Standard Plan – $89/Per Month/Per User
  • Professional Plan – $149/Per Month/Per User
  • Advanced Plan – $249/Per Month/Per User

8. SurveyMonkey

It is one of the most popular platforms to conduct free online surveys.  It gives you tons of functions such as customization and sharing options, fast and smooth survey creation, and analysis of the emotions and sentiments of shoppers. 

With this customer service management tool, you can create quick surveys that give you insights into your audience and their feedback on your products and services. 

It also provides numerous integration options to ease the workflow of an organization so that a company can collectively measure the responses of both customers and employees of your company. 

Features:

  • Tracking of results
  • Unlimited survey templates and questions
  • A/B testing
  • Analysis of performance 
  • Personalization of surveys 
  • Sharing results of surveys 
  • Polling
  • Integrations
  • API
  • Supports images, audio, and videos
  • Multiple users can manage the data collected from the survey

Price:

  • Individual Plan – $25/Per Month
  • Team Advantage Plan – $19/Per month
  • Team Premier Plan – $47/Per Month

9. Jira Service Desk

It is a project management and bug tracking tool used by software development teams. It assists the employees in creating, organizing, delegating tasks, and monitoring the working activity of each client. 

With this tool, employees can directly get help from Slack using its conversational ticketing feature. It provides knowledge base management to serve incoming queries faster. 

When both IT support teams and development teams collaborate using this software, they can rapidly address the concerns of clients. 

Features:

  • Self-service knowledge base
  • Tracking reports and metrics
  • Service Level Agreements (SLAs) management
  • Routing tickets
  • API and automation
  • Live chat support system
  • Native integrations
  • Collaboration options
  • Service desk
  • Conversational ticketing

Price:

  • Free Plan – $0 (Free for 3 agents)
  • Standard Plan – $20
  • Premium Plan – $45
  • Enterprise Plan – Customized

10. Salesforce

It is a CRM platform that offers customer support with various personalization options to enterprises. If your customer service team and sales team works with each other at times, then Salesforce is the most suitable option for your company. 

With this tool, you can automate the replies to most commonly asked questions on Whatsapp, Facebook messenger, Live chat, and SMS. Its slack brings together the marketing, sales, commerce, analytics, customer service, and IT team together via digital workflows.

Features:

  • Self-service to users
  • Ticketing system
  • Automation and integration of data
  • Real-time analytics and reporting
  • Management of call center service
  • CRM platform
  • Data visualization

Price:

  • Essentials Plan – $25 Per Month/Per User
  • Professional Plan – $75 Per Month/Per User
  • Enterprise Plan – $150 Per Month/Per User
  • Unlimited Plan – $300 Per Month/Per User

11. Aircall

Phone support or call center services support is used by both small and large teams to deal with complex issues. It has also been seen that clients want to resolve difficult tasks in person or on the phone call with operators so that they can listen to the users in a better manner. 

Aircall is the best software for customer service who needs complete call center services. They have various plans for companies of all sizes which include call queuing, custom business hours, and IVR services. 

Features:

  • Reports and analytics 
  • Shared call inbox
  • Automation and Integrations
  • Call routing to the right agent
  • Virtual contact center services
  • IVR support

Price:

  • Essentials Plan – $30/Per Month
  • Professional Plan –  $50/Per Month
  • Custom Plan – Customized as per needs

12. Zoho Desk

It is a context-aware and omnichannel support CRM platform that is essentially designed for sales-focused teams. This is ranked among the top customer support software that generates clients’ happiness, increases productivity, and builds brand loyalty. 

It is an ideal platform used to deliver customer service as it provides strong features and integrations such as time tracking of agents, shared inbox, chat support services, integrations, and many more. 

However, Its high-cost plan includes self-service, live chat services, Zoho Books, Zoho CRM, and Zoho mail. 

Features:

  • 24/7 support
  • Self-service
  • Automation and integrations
  • Reporting and Analytics
  • Customization options
  • Management of tickets from multiple channels

Price:

  • Free Plan – $0 (3 agents)
  • Standard Plan – $10/Per Month/Per Agent
  • Professional Plan – $17/Per Month/Per Agent
  • Enterprise Plan – $30/Per Month/Per Agent

Note – Check out all the above software to know their exact prices.

Conclusion: The ultimate goal is to service your clients 

Finding out which customer service software is best for your representatives as well as your audience can be a tricky task. If you want to enhance the process of your clients’ service, then choosing the right customer service apps can eventually improve client satisfaction, brand loyalty, and high revenue. 

You need to find the most appropriate tool that is flexible and meets all your demands and future needs of your business by considering your budget, features, and goals. 

This will help you to build an effective customer feedback strategy, reduce your churn rate and let you meet the expectations of your users. You need to stay focused while choosing the best support system and take your time in doing proper research to make a profitable decision. 

Software for customer service will ensure that you always respond to queries promptly by making sure that your trusted clients keep coming back to your business from time to time.