25 tips for improving customer service in call centers in 2023
Callminer
MAY 23, 2023
Companies that want to improve customer service in the call center may not know where to begin, so we've created a list of 25 tips from call center experts.
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Do More In ‘24: Ten Customer Service and CX Tips for the New Year
ShepHyken
DECEMBER 26, 2023
I want this year to be your best year ever for creating amazing customer service and experiences. But as it applies to the customer experience, I thought it would be fun to share some ideas we need to do more of. That’s what I want you to do with your customers. Happy New Year! And for everything else, too!
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Guest Post: Top Tips for Companies Providing Remote Customer Service
ShepHyken
MARCH 10, 2023
She writes about how companies can adopt a remote workforce and enhance customer service delivery. There’s no doubt that there are challenges to providing remote customer services, but with careful planning, they’re easy to overcome.
Customer Service Fact #1 – Tip #17
Steve DiGioia
SEPTEMBER 24, 2020
Two staple examples are “The customer is always right” and “It’s more expensive to acquire a new customer than to keep an existing one”. But for me, this is… Customer Service Fact #1. I realize that my paycheck comes from the customers who buy my product or service. These are certainly true.
60-Day Plan: Practical Upgrades for Your Remote Contact Center -- a Webinar Replay
Speaker: Roger Lee, VP Customer Success, Gridspace
As a result of COVID-19, contact centers are grappling with new challenges related to a remote agent workforce: agent absenteeism, long hold times, poor home internet and audio quality, less oversight and new security and privacy risks -- all on top of unique customer demands. Streamlining agent evaluations with real-time dashboards.
Tipping Used to Be For Good Service
ShepHyken
APRIL 4, 2023
When it came time to pay, they didn’t ask me for a tip. For a moment, I thought, “Did I go back in time?” This is just my opinion, but the concept of tipping is getting out of hand. For most of my life – until the recent past – the customer wasn’t expected to tip.
What is Customer Service, Really? – Tip #40
Steve DiGioia
MAY 5, 2022
Keep this in mind when you’re thinking of what customer service really is. The post What is Customer Service, Really? – Tip #40 appeared first on Steve DiGioia Customer Service Blog. It works in any industry. TipsOnThursday.
The Innovator’s Guide to the Digital-first Contact Center
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Download this guide today to learn how to help your business adapt to this evolving landscape and leverage the power of next-generation digital customer service. Included in this guide: How to incorporate AI for self service Tips for managing next-gen digital The "secret sauce" of digital leadership
60-Day Plan: Practical Upgrades for Your Remote Contact Center
Speaker: Roger Lee, VP Customer Success, Gridspace
As a result of COVID-19, contact centers are grappling with new challenges related to a remote agent workforce: agent absenteeism, long hold times, poor home internet and audio quality, less oversight and new security and privacy risks -- all on top of unique customer demands. Streamlining agent evaluations with real-time dashboards.
5 Ways to Engage Employees for Immediate Impact
Speaker: Vicki Brackett, Author and COO of Sinousia
Tips to reduce absenteeism – almost immediately. These strategies have been vetted by thousands of employees and have a track record of making immediate impact to customer service satisfaction scores, sales conversion, absenteeism and employee retention. Understand what motivates your employees and capitalize on it.
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