Customer Service Technical Support Virtual Agent virtual call center 
Global Response
MAY 1, 2023
Inbound call centers manage incoming customer communications, either by phone or multiple channels. Just as in real estate, when it comes to call centers, location matters. Onshore Call Center Model An onshore call center model is a call center that is located in the same country as the business it’s serving.
aircall
OCTOBER 7, 2016
Screens and logs calls, forwards them to a qualified handler if need be. Technical support agent/representative. Answers technical questions on the use of a product or service. Can be specialised, or also cover the duties of the previous post (in the case of a smaller center, for instance).
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