From Knowledge Base to Virtual Agents: The Shift to AI-powered Self Service

TechSee

Customer self-service refers to customer-initiated interaction technologies that enable customers to access information and perform routine tasks without requiring the assistance of a live customer service representative. You may not realize it, but every time you change your password, track a package, or pay a bill without calling the company for assistance, you are performing a self-service task. Drivers for customer self-service.

AI in Customer Service – How to Deliver Real Value Now

TechSee

The customer service industry, in particular, pinned high hopes on AI, expecting that upon its introduction to the market, smart machines would truly transform the customer experience. In 2017, all eyes were on chatbots and virtual agents – the assumption being that they would take over a significant part of the customer interaction and deliver real value in communicating with customers. Virtual Agents.

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5 Customer Service Tech Trends to Explore at MWC 2018

TechSee

Well, if you happen to be in customer service, this list is for you. We’ve narrowed down the 5 key customer service technology trends to watch out for in 2018. 360-degree view of your customer. customer exhibitors at MWC 2018: Verto Analytics.

5 Customer Service Tech Trends to Explore at MWC 2018

TechSee

Well, if you happen to be in customer service, this list is for you. We’ve narrowed down the 5 key customer service technology trends to watch out for in 2018. 360-degree view of your customer. view of customers by accumulating data from the various touch points that a customer may use to contact a company. Whether via social media, websites, or online communities, companies can gather a massive amount of digital data on their customers.

Knowledge Management in the Era of AI

DMG Consulting

Organizations that invested in them spent lots of time finding and loading the data and trying to get their employees, particularly those in contact centers, customer service organizations, technical support functions and field service, to use the solutions. Customers are buying their solutions at a rate never seen in the past. These processes are currently supported by human beings.). Knowledge Management in the Era of AI. 7/4/2018.

The Future of Intelligent Decision Support Systems in Contact Centers

TechSee

Decision Support Systems (DSS) drive faster, smarter decisions based on objective data, rather than on subjective criteria or personal instinct. It also improves their ability to bring customer issues to successful resolution, enhancing both customer satisfaction and inline agent satisfaction.

How Ontario Minimum Wage Increases Will Impact Contact Centres

Taylor Reach Group

When you look in Ontario, the majority of Contact Centres are in-house and support inbound customer service. In the outsourcing business, this is going to translate into higher rates for their clients serviced out of their Ontario, or Alberta Centres.

Contact Center Technologies 2017: find out what 23 experts say

RichCall

With the rise of technology that allows better customer service, customers are becoming more demanding – that’s why to satisfy and retain them, you need to develop your contact center in accordance with the worldwide trends. self-service. Self-service. Tweet.

Drive to 15 – How Minimum Wage Increases Will Impact Businessess & Contact Centers

Taylor Reach Group

When you look in Ontario, the majority of Contact Centers are in-house and support inbound customer service. That is obvious; they will be getting more money for the services they render.

Working in a Call Center: The Definitive Guide

aircall

Working in a call center means being the first point of contact for a customer getting in touch with a company. As customers in every industry become more tech-savvy, the call center model has been evolving. More and more call centers are moving back from outsourced outposts in the developing world, and several have gone completely virtual. This is due to the increased expectations of customers. Customers want to feel valued by the businesses they patron.