Customer Service Omni-channel support Self service Virtual Agent 
Win the Customer
DECEMBER 15, 2015
We want our personalized customer service to encompass a wide variety of platforms from social media to mobile while still being easy to use with lightning-fast responses. At the end of 2014, Forrester reflected on current and rising trends in customer service including omni-channel support.
SmartKarrot
OCTOBER 22, 2021
If you are still unsure what is cutting down your profits, you do have a one-stop solution that saves you a deal, which is excellent customer service. Good customer service can take you a long way and is of high pertinence to a company. It is no surprise that the usage of chatbots in customer service is taking a notch up.
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InGenius
JANUARY 31, 2020
Live engagement customer service. Over time, the customer has come to expect every business they connect with to provide fast responses, expert-level service, and quick resolutions. Should any company fail to provide this holy trinity of service, they run the risk of losing their customers and damaging their reputation.
CSM Magazine
JULY 24, 2015
As social media and website capabilities evolved, channels were expanded further. Today, customers receive support using a variety of channels, including phone, email, social media, video, self-service portals and chat forums. Omni-Channel Support – An Integrated Approach for Better Results.
CSM Magazine
JUNE 12, 2020
Emergent technologies have forever changed traditional customer service support. Lampton look at the state of customer service in the digital age. Rising customer expectations and increasing brand loyalty competition are driving the need to provide greater value-driven service to both consumers and stakeholders.
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