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What is a call center?

Global Response

Call centers are a staple customer service resource for businesses large and small—and demand is growing. When you take into account that in 2020 around 60% of consumers stated that they contacted customer service within a month of their purchase, it’s apparent that the traditional call center isn’t going anywhere.

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How to Improve Customer Experience in Call Centers

ProProfs Blog

However, despite the availability of a variety of support channels, phone/voice support’s popularity doesn’t show signs of fading away anytime soon. So what really makes phone support hold a firm spot in the customer support landscape? The Journey From Single Channel to Multi-Channel Support .