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5 Top Customer Service Articles of the Week 5-3-2021

ShepHyken

Each week I read a number of customer service and customer experience articles from various resources. An online music gear retailer tackles customer experience with a ‘Sweetwater’ difference by Judy Mottl. Retail Customer Experience) Sweetwater Sound Inc., Here are my top five picks from last week.

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5 Top Customer Service Articles of the Week 5-2-2021

ShepHyken

Each week I read a number of customer service and customer experience articles from various resources. An online music gear retailer tackles customer experience with a ‘Sweetwater’ difference by Judy Mott. Retail Customer Experience) Sweetwater Sound Inc., Tip number three is all about customer service.

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The Show Starts When the Phone Rings

ShepHyken

Many of my friends are professional entertainers. Everything that happens leading up to the sale is part of the customer experience. And, that includes customer service. Most people think service happens after the sale. I share this background to give you some context. Follow on Twitter: @Hyken.

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Guest Post: How Good Customer Service is Defined by 4 Different Generations

ShepHyken

Pem discusses the importance of shifting customer service tactics in order to cater towards customers from each generation. According to research conducted by New Voice Media, US-based businesses lose up to $62 billion yearly from having bad customer service.

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Guest Post: How Good Customer Service is Defined by 4 Different Generations

ShepHyken

Pem discusses the importance of shifting customer service tactics in order to cater towards customers from each generation. According to research conducted by New Voice Media, US-based businesses lose up to $62 billion yearly from having bad customer service.

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Is Your Customer Service Ready for Gen Zalpha?

CSM Magazine

As the newest generation of consumers enters the marketplace, companies have to ask themselves: is their customer service ready for Gen Zalpha? In this article, we’ll look at the importance of preparing for Generation Zalpha’s needs, and how businesses can make sure that their customer service is ready for them.

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How to use augmented reality in sales for the retail industry

ViiBE Blog

By making it smooth and easy to visualize and customize products, AR creates an innovative virtual shopping experience, which benefits all areas of retail. Secondly, augmented reality technology can be widely used in after-sales and customer services. AR benefits in the retail industry.

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