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Live Chat Knowledge Base: An Ingredient to Improve Your Customer Service

Nicereply

Do you know 70% of customers have already decided to support a company that delivers great customer service? Every brand aspires to create an impact in its customers’ lives. The first step is always to value your customers’ time and preferences. Being proactive in understanding your customers.

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Knowledge Base for Customer Support: Why Do You Need It?

TeleDirect

Having a comprehensive knowledge base is not just for tech companies. Regardless of what industry you’re in, you can improve your customer service and public image by offering your staff and customers a comprehensive knowledge base. What Is a Knowledge Base? More Efficient Employees.

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Unlocking Next-Level Customer Service with Gen AI Technology

CCNG

Your customers already want AI Customer Service. Artificial intelligence (AI) and Generative AI (GenAI) have created a new era of automating the most vital aspects of customer service. The leaders of this space have already explored how AI can improve your organization’s customer service (or support center).

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Guest Post: Top Tips for Companies Providing Remote Customer Service

ShepHyken

She writes about how companies can adopt a remote workforce and enhance customer service delivery. There’s no doubt that there are challenges to providing remote customer services, but with careful planning, they’re easy to overcome.

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68 Customer Support Email Address Name Ideas

CX Accelerator

Written by Jenny Dempsey, 5.25.2022 You don’t actually want to contact customer support. You can’t find the answer in the knowledge base on the company website, instruction book or the FAQs. However, the support email address that I need to create has limitations that got me scratching my head.

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Knowledge Base Integration With Live Chat – the Best Recipe for Customer Support

ProProfs Blog

How important is good customer support for your business? It may seem like a no-brainer, but a surprising number of businesses have failed to deliver when it comes to ensuring that their customers are happy. Good customer support is the key to have your customers coming back for more and improving your overall business.

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5 Top Customer Service Articles of the Week 5-10-2021

ShepHyken

Each week I read a number of customer service and customer experience articles from various resources. 8 Ways to Win Customer Loyalty With Streamlined Customer Support by Samuel O’Brien. Here are eight different ways to streamline your customer support. I like them all.