TeamSupport

SEPTEMBER 14, 2020

In Part 1 of this blog series, we introduced the concept of how to position the investment in customer support as a strategic value aligned to current business practices and target outcomes—based on the whitepaper co-produced by ServiceXRG and TeamSupport. This is the first step in customer retention.

B2B 81

B2B Customer Support SaaS Strategic Value 81

TeamSupport

SEPTEMBER 16, 2020

In Part 1 and Part 2 of this blog series based on the whitepaper co-produced by ServiceXRG and TeamSupport, we introduced the concept of how to position the investment in customer support as a strategic value aligned to current business practices and target outcomes, and about the evolving role of B2B customer support.

B2B 89

B2B Customer Support Strategic Value Customer retention 89

ClearAction

DECEMBER 5, 2023

Right the First Time leads to Freed-up Resources, which reduces Customer Acquisition Costs, Customer Service Value costs, and Customer Retention costs (Customer Health Score), which lead to Margin Expansion. Our customer relationships were strengthened, with greater immunity from competitors’ offers.

Metrics 62

Metrics Chief Customer Officer Customer retention Strategic Value 62

ClearAction

FEBRUARY 27, 2016

Supporting the entire customer lifecycle, for example, is a goal that most Marketing organizations still grapple with. Everyone acknowledges that customer retention is more cost-effective than acquisition, yet Marketing tends to put the majority of its resources in awareness-building and sales conversion. Connect Data.

Marketing 98

Marketing Strategic Value Metrics Enterprise 98

Amity

JUNE 11, 2018

Experience shows that we often overestimate the time customers can afford to spend on a platform and underestimate the complexity of deployment and operations in the customer’s environment. First, start by examining how sales has prioritized and segmented customers. You might be able align with their strategy.

Strategic Value 91

Strategic Value Customer retention SaaS Sales 91

ClearAction

FEBRUARY 27, 2016

Supporting the entire customer lifecycle, for example, is a goal that most Marketing organizations are still grappling with. Everyone acknowledges that customer retention is more cost-effective than acquisition, yet Marketing tends to put the majority of its resources in awareness-building and sales conversion.

Marketing 59

Marketing Strategic Value Metrics Enterprise 59

SmartKarrot

MARCH 13, 2023

To guarantee that each customer’s use of the software solution closely reflects its business case and business plan, establish a trusted advisor relationship with health system executives, clinical leaders, and other champions. Find chances to deepen the connection and produce leads for the sales team.

Strategic Value 19

Strategic Value Accountability Self service Customer retention 19