Remove Customer retention Remove Inbound sales Remove Outbound sales Remove outsourcing
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How to Lower Your Customer Acquisition Costs – Without Hurting Customer Experience

TLC Associates

The good news is that you can lower your customer acquisition costs without hurting your customer experience. Here are the practices we’ve seen work in our outbound and inbound sales support programs. Each additional touch point adds labor dollars and increases spend on sales and marketing campaigns.

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Why Call Center Quality Assurance Is So Important

Global Response

Whether your call center is in-house or outsourced, with 4 agents or 400, a thorough and repeatable quality assurance (QA) process is essential. All of this has a direct impact on the bottom line: 89% of customers said a positive customer service experience “makes them more likely to make another purchase.”

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25 Tips & Best Practices for Identifying the Best Call Center Services

Callminer

Outsourcing a major part of your business is never an easy decision, but operating a contact center requires a significant investment in technology and staffing. For some companies, outsourcing call center services makes sense, while others are better served by keeping call center functions in-house. This is not the case.