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Top 5 Customer Service & CX Articles for Week of January 29, 2024

ShepHyken

Each week, I read many customer service and customer experience articles from various resources. What Can Disneyland Teach Us about the Customer Journey? The study comes as some companies remove self-checkout machines and others adjust their self-checkout operations. Here are my top five picks from last week.

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Top 5 Customer Service & CX Articles for Week of January 8, 2024

ShepHyken

Each week, I read many customer service and customer experience articles from various resources. Whatever drives repeat business – and ideally, customer loyalty – is a good program. The author shares six mini-case studies from brands you’ll recognize, such as Starbucks, NASCAR, and more. I agree with the title.

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5 Top Customer Service Articles of the Week 6-14-2021

ShepHyken

Each week I read many customer service and customer experience articles from various resources. Actual vs. Intended Customer Experience: The Major Disconnect by Tara Sporrer. It’s crucial to close the gap between the understanding of the actual customer service experience and the intended customer experience.

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5 Tips for Customer Retention

Return Customer

All too many companies spend much of their energy and budgets on customer acquisition without investing sufficiently in customer retention. Knowing what your customers need and want and actively working to help them reach their goals with your product or service is at its heart.

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Customer Service Isn’t the Cost You Want to Cut

CCNG

With some of the frustration I’m hearing, you might assume that customer service is taking a hit – particularly when there are daily reports of inflation, an oncoming recession, and the need to cut costs constantly. These same companies found themselves having slow growth and customer service and customer retention issues.

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Making Personalization the Center of Your Customer Retention Strategy like Spotify

SharpenCX

Long-term customers are more valuable to your company’s growth than you may think. A study from Harvard Business School found that increasing customer retention rates by even 5% can boost your company’s profits by 25-95%. They have growing customer retention despite more competitors on the playing field.

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Customer retention in the telecom industry – new thinking

TechSee

Acquisition costs far outweigh those of keeping current customers, further motivating companies to implement innovative strategies to boost customer retention in the telecom industry. This is further underscored by research suggesting that a mere 5% increase in a company’s retention rate can increase profits by 25% to 95%.