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Ford Versus Ferrari: A Lesson in Customer Experience?

ShepHyken

Functionality versus customer experience: Do they belong together? They use their cars for the same reason: daily transportation. And both dealerships – Ford and Ferrari – provide stellar customer service. It’s about the quality of the experience between the walls when the guest is awake. The answer is simple.

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The Chatbot Connection: Transforming Global Public Transport

Cyara

Public transportation isn’t usually known for innovative, forward-thinking approaches to customer experience. As urban centers grow more crowded each year, their public transport systems are struggling to evolve.

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AI’s Role in Logistics & Transportation (With Examples)

JustCall

By accurately forecasting market trends and analyzing data, AI algorithms can optimize service levels, reduce transportation costs, and ultimately save money. AI algorithms can suggest efficient routes and distribution strategies by analyzing factors such as inventory levels, demand patterns, and transportation networks.

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Guest Post: 4 Ways to Transform Customer Experience While Growing Rapidly

ShepHyken

He shares the four key areas that lead to elevated customer experiences while growing rapidly. In April 2021, I had the honor of becoming the chief executive officer of Xpress Global Systems (XGS), a trucking company that specializes in transporting flooring products across all 50 of the United States. Voice of Customer.

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Why CX Design Needs to be in Your Transportation Project RFP

The Petrova Experience

Because, historically, customer experience design has been looked at as the last step, nice-to-have for transportation design-build projects. You cannot see and touch passenger experience the same way you can an elevator, a platform, or a bridge. You can’t hold customer experience the way you can hold a light fixture.

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How to Transform the Customer Experience

ShepHyken

I had a chance to interview Matt for my Be Amazing or Go Home TV show, and he shared specific insights on how to improve the customer experience. Personalization is a hot topic, and “on-demand” is about giving the customer what they want when they want it. Be on-demand and give the customer what they want when they want it.

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Transport for NSW selects Alvaria Workforce Engagement Management Suite for Back-Office and Agent Improvement Tools and Mobile Schedule Management

Call Design

The leaders in the development of safe, integrated and efficient transport systems for the people of New South Wales, Transport for NSW has selected Alvaria WEM Suite, provided by Alvaria channel partner Call Design. Reshaping Customer Experience. Learn more about the Alvaria Workforce Engagement Management (WEM) Suite.