Nextiva

MARCH 5, 2019

Brilliant sales contest ideas can motivate your sales team to reach unprecedented heights. Sales competitions tap into core aspects of human psychology, unearthing new levels of drive, focus, and energy in your sales reps. The virtues of healthy competition are well-documented.

Sales 101

Sales voip Marketing Customer Experience 101

aircall

NOVEMBER 17, 2021

Once your business has decided to move away from traditional phone services, the search for the best VoIP provider becomes a critical step in modernizing the way your team communicates. Customer experiences will also improve because your team will be able to respond more quickly when someone needs help. What Is VoIP?

voip 62

voip Interactive Voice Response Self service CRM 62

NobelBiz

DECEMBER 11, 2023

They act as pathways that guide calls from the very beginning to a successful resolution, ensuring a seamless and efficient customer experience. Effective call flow management has the potential to revolutionize customer service, sales, and overall business operations.

Call flow 105

Call flow Interactive Voice Response Customer Experience Contact Center 105

Dialer 360

JANUARY 11, 2022

VOIP predictive dialing is the best way to improve the productivity of agents and get more revenue. This is an advanced and efficient technology that helps you to increase sales as well as you can make your business better. VOIP predictive dialer doesn’t need a physical connection or voice modem. VOIP Predictive Dialer.

voip 26

voip Sales Telemarketing Contact Center 26

Jive

MAY 23, 2019

Our efforts have effectively established cloud-based phone systems and Unified Communications platforms as essential tools for the modern workplace—a fact further bolstered by G2 who recently named Jive a leader in the VoIP category. Before we switched to a VOIP phone system, I reviewed 7 other providers. Read full review.

voip 69

voip B2B Customer Service Marketing 69

Nextiva

FEBRUARY 21, 2019

For most sales professionals, the hardest part of cold calling is overcoming objections. The post 14 Tips for Overcoming Objections in Sales: Go from NO to a Heck, YEAH! The post 14 Tips for Overcoming Objections in Sales: Go from NO to a Heck, YEAH! I don’t have budget.” “I’m I’m using a competitor.” We’re not ready yet.” “We

Sales 89

Sales voip Marketing Customer Experience 89

VirtualPBX

NOVEMBER 21, 2023

As we gear up for the feast of gratitude, we’re excited to share how our cutting-edge VoIP services, coupled with calling tracking for Black Friday, can add a dash of cheer to your Black Friday sale. Connectivity That Never Takes a Turkey Nap Thanksgiving is a day for gathering, and that includes your customers!

voip 98

voip Marketing Sales Personalization 98

Spearline

MAY 21, 2019

Why latency matters for business VoIP calls? 10 years ago, Amazon found that every 100ms of latency cost them 1% in sales. Latency is a well-known cause of poor quality VoIP calls. As VoIP calls are real-time, even the slightest delay is noticeable. What is VoIP? Source: Gigaspaces.com ).

voip 49

voip Telecommunications Transportation Call flow 49

Nextiva

MAY 9, 2020

Behind that change are customer service experts who helped redefine the customer experience. Look at any industry, and you’ll see a rigorous focus on keeping customers happy. Companies today care about the customer journey and invest in their customer’s success. This phenomenon is no […].

voip 173

voip Customer Service Sales Customer Experience 173

Jive

SEPTEMBER 14, 2018

They walk the lot checking foot traffic, drop by the service department to say hello to a former customer, or accompany customers on a test drive. To mobilize sales teams, a lot of dealerships let employees use their personal cell phones and numbers for work. Both make for unprofessional customer experiences.

Sales 54

Sales voip CRM Analytics 54

Nextiva

JANUARY 2, 2021

A recent survey shows that post-COVID-19, 59% of consumers will care even more about the customer experience than they did in the times before the pandemic when deciding which companies to support or buy from. With this in mind, it’s up to your team to figure out how to cater to customers in a way […].

voip 128

voip Surveys Sales Customer Experience 128

NobelBiz

NOVEMBER 20, 2023

Leveraging the power of the cloud, this VoIP service allows you to take calls seamlessly from any location across the globe, making it an ideal 100% work-from-home solution. Additionally, the platform prioritizes compliance and security, ensuring adherence to industry regulations and safeguarding sensitive customer data.

Interactive Voice Response 103

Interactive Voice Response voip contact center solutions Contact Center 103

aircall

MARCH 29, 2021

To be successful in business, you should always strive to enhance the customer journey. Call recordings play a beneficial role in supporting your sales and support teams and their efforts to improve the customer experience. . How can you leverage call recordings to improve the customer experience ?

Customer Experience 62

Customer Experience Sales Call Center Call Logging 62

JustCall

NOVEMBER 24, 2022

B2B sales strategy has come a long way from the time of networking at trade events or rattling off pitches while cold calling. Read on to know all about devising a killer B2B sales strategy. What Has Changed With B2B Digital Sales? Information could be that fine line between a successful sale and a missed opportunity.

B2B 52

B2B Sales B2C SaaS 52

Hodusoft

JULY 6, 2022

Top Call Routing Strategies to Improve Customer Experience An exceptional customer experience is critical to a business’ immediate and long-term success. Today, 83% of customers expect to engage with someone when contacting a business. Call Routing System: What is it and How Does it Work? Talk to Our Expert!

Interactive Voice Response 59

Interactive Voice Response Customer Experience Contact center software Call Center 59

JustCall

APRIL 28, 2022

There’s a lot more to customer interactions than just words. And that’s what many sales and customer support teams are doing now. The new-age voice analytics software for call center can measure the emotional state of a customer at any given point during a phone call. Understand customers better.

Analytics 52

Analytics Sales Customer Support Benchmark 52

JustCall

APRIL 28, 2022

There’s a lot more to customer interactions than just words. And that’s what many sales and customer support teams are doing now. The new-age voice analytics software for call center can measure the emotional state of a customer at any given point during a phone call. Understand customers better.

Analytics 52

Analytics Sales Customer Support Benchmark 52

Nextiva

JANUARY 25, 2019

If you’re on the lookout for a business VoIP phone service to streamline communications with your internal teams and customers, you might want to consider Nextiva. In this post, we go into some of our genuine Nextiva reviews, top features, and pricing. Here’s a quick overview: What is Nextiva?

voip 104

voip Feedback Sales Marketing 104

aircall

AUGUST 9, 2022

The changing work landscape makes virtual phone systems the best solution for businesses reliant on sales agents, customer service agents, call centers, and more. . A virtual phone system (Voice over Internet Protocol or VoIP), is a system that transmits your voice and other data over the internet. Remote-work friendly.

voip 62

voip Interactive Voice Response CRM Analytics 62

Nextiva

JANUARY 16, 2019

The post Your 3-Step Guide to Getting a Business Phone Number: Fast, Easy, and Secure appeared first on Business VoIP, Customer Experience, Sales & Marketing Content - Nextiva Blog. When it comes to standing out from the crowd, having a personalized business phone number can make all the difference.

voip 119

voip Sales Marketing Personalization 119

Nextiva

FEBRUARY 19, 2019

The post 21 Customer Service Phrases That Can Make or Break Your Business appeared first on Business VoIP, Customer Experience, Sales & Marketing Content - Nextiva Blog. It shouldn’t be a surprise. Chances are, you’ve been on the receiving […].

Customer Service 131

Customer Service voip Sales Marketing 131

Nextiva

JANUARY 10, 2019

appeared first on Business VoIP, Customer Experience, Sales & Marketing Content - Nextiva Blog. Being available to answer questions or assist with issues on the phone can make all the difference to […]. The post How Much Is A Business Phone Line?

voip 116

voip Sales Marketing Customer Experience 116

Nextiva

JANUARY 14, 2019

The post 10 Real-Life Customer Service Examples and Tips to Grow Your Fan Base appeared first on Business VoIP, Customer Experience, Sales & Marketing Content - Nextiva Blog. Today, let’s look at a variety of companies whose have succeeded by […].

voip 132

voip Customer Service Sales Marketing 132

Nextiva

JANUARY 15, 2019

Through social media and customer review sites, customers easily share their […]. The post Why You Need a Customer Reviews Strategy in 2019 appeared first on Business VoIP, Customer Experience, Sales & Marketing Content - Nextiva Blog.

voip 130

voip Customer centricity Sales Marketing 130

Nextiva

JANUARY 7, 2019

The post How To Choose A Business Phone System appeared first on Business VoIP, Customer Experience, Sales & Marketing Content - Nextiva Blog.

voip 115

voip Sales Marketing Customer Experience 115

JustCall

APRIL 9, 2024

VoIP dialers can help you here. VoIP dialers automate the dialing process, navigate busy signals and redial unanswered calls. VoIP dialers automate the dialing process, navigate busy signals and redial unanswered calls. Your team can easily connect with more leads and customers and maximize your revenue!

voip 40

voip Sales Scripts CRM 40

Nextiva

DECEMBER 18, 2018

Despite this, they found that most companies focus more on customer acquisition than customer retention strategies — 28 percent more. The post 30 Customer Retention Strategies Used by Top Companies appeared first on Business VoIP, Customer Experience, Sales & Marketing Content - Nextiva Blog.

Customer retention 127

Customer retention voip Sales Marketing 127

Nextiva

JANUARY 9, 2019

appeared first on Business VoIP, Customer Experience, Sales & Marketing Content - Nextiva Blog. As part of this process, you’ll probably be asking yourself, “How many phone lines do I need for my […]. The post How Many Phone Lines Do I Need for My Business?

voip 114

voip Sales Marketing Customer Experience 114

Nextiva

FEBRUARY 28, 2019

The post 25 Working from Home Tips to Slam-Dunk Tasks [2019 Update] appeared first on Business VoIP, Customer Experience, Sales & Marketing Content - Nextiva Blog. After all, who wouldn’t want to work whenever they wanted, on […].

voip 134

voip Sales Marketing Customer Experience 134

Nextiva

JULY 25, 2019

In 2019, retaining customers is not about witty marketing or clever sales tactics. To be successful, you have to take a step back and design an amazing customer service experience. You have to be able to delight the customer from the very first touchpoint with your brand. And, it all starts with customer insight.

voip 104

voip Sales Marketing Customer Experience 104

Nextiva

MAY 13, 2020

Businesses depend on speaking with their customers now more than ever. It takes more than friendly customer service to deliver a remarkable customer experience. Organizations use call centers to delight customers and achieve revenue goals. It’s expensive to provide poor customer service […].

Best practices 87

Best practices Call Center virtual call center voip 87

Nextiva

JANUARY 24, 2019

A VP of IT career path is varied and never looks the same for everyone, but is highly dependent on experience and skills, just like the CIO career path. The post The IT VP Career Path Explained in 5 Easy Questions appeared first on Business VoIP, Customer Experience, Sales & Marketing Content - Nextiva Blog.

voip 109

voip Sales Technology Marketing 109

Nextiva

JANUARY 10, 2021

The post 4 Ways to Scale Customer Support Capacity While Keeping Quality High appeared first on Business VoIP, Customer Experience, Sales & Marketing Content - Nextiva Blog. There are a lot of contributing factors to how well […].

Customer Support 79

Customer Support voip Sales Marketing 79

aircall

APRIL 2, 2021

If it’s the right time for your small business to make the switch from a private branch phone system or landline to a virtual phone system, we’ve got the low-down on what a remote phone system is, how it supports remote employees, and how it can help business owners improve the customer experience overall. . Local phone numbers.

voip 62

voip Interactive Voice Response virtual call center CRM 62

Nextiva

SEPTEMBER 10, 2019

The post The Future of Customer Service: 12 Trends to Test in 2020 appeared first on Business VoIP, Customer Experience, Sales & Marketing Content - Nextiva Blog. Consumers demand amazing service and will spend more to get it. Companies […].

Customer Service 106

Customer Service voip Sales Marketing 106

Nextiva

DECEMBER 12, 2018

They also give you a strong push when it comes to driving sales. The post 15 Benefits of Event Sponsorship Most Companies Ignore appeared first on Business VoIP, Customer Experience, Sales & Marketing Content - Nextiva Blog. Over 90% of consumers feel positive about brands after participating in an event.

voip 117

voip Sales Marketing Customer Experience 117

Avaya

JANUARY 14, 2019

She also is a widely recognized expert in the communications field, with specialty areas of VOIP/UC, collaboration, and managed/hosted/cloud communications services. The focus on customers is more intense than ever—and for good reason. External customers (consumers of products, patients, students, investors, etc.)

Customer Experience 73

Customer Experience voip Advertising Metrics 73