How to Tell if an Outsourced Contact Center Is Right for Your Business

TLC Associates

Should my business outsource its contact center? While there can be clear benefits to outsourcing your customer service or contact center, such as lower labor costs, there are tradeoffs that also need to be considered. So, what are the signs that working with an outsourced contact center might be the right choice for your business? Let’s explore some common business scenarios where outsourcing your contact center is a savvy move. Blog Outsourced Contact Center

4 Ways to Improve Your Customer Service with an Outsourced Contact Center

TLC Associates

Are your DIY customer service strategies delivering the best possible results? Though most understand the big ideas and principles behind best-in-class customer service, the struggle to implement them successfully is real. Despite their best efforts, many companies struggle with poor customer service, which results in a loss of $75 billion each year, according to NewVoiceMedia. A large segment of consumers expect social media customer service responses in the first hour.

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How to Lower Your Customer Acquisition Costs – Without Hurting Customer Experience

TLC Associates

The most common problem is that as businesses slash customer procurement costs, they also erode their customer experience – creating a financial wash or even a net loss when the dust settles. An expensive customer acquisition process shouldn’t be the price of admission to run a successful business. The good news is that you can lower your customer acquisition costs without hurting your customer experience. Who are your ideal customers?

20 Call Center Pros Share the Most Undervalued Call Center Metrics and How To Better Leverage Them


Kaye Chapman is the Learning & Development Manager at Comm100 , a global provider of AI-powered digital customer conversation software. FCR measures on a bot-led service provide the ability to measure results from the customer’s perspective. Tracking the inbound calls.