How to Improve Customer Experience in Call Centers
JULY 29, 2020
Remember when you tried dialing a customer care number only to experience a painful never-ending hold time and a disinterested agent who would read his script in an almost robotic tone? The crux of the matter is that although phone support has evolved over the years, it still is light years away from meeting customer expectations. According to a recent report , 75% of customers believe it takes too long to reach a live agent. Leverage Interactive Voice Response (IVR).