article thumbnail

Guest Post: 5 Tips to Enhance the Customer Experience

ShepHyken

This week we feature an article by Jeff Pedowitz, ForbesBooks author of F The Funnel: A New Way To Engage Customers & Grow Revenue, and President and CEO of The Pedowitz Group. He offers five tips for brands to enhance the customer experience and in the process build brand loyalty. They won’t forget that.

article thumbnail

Guest Post: What A Tip Jar Conveys About Your Customer Experience

ShepHyken

He shares what a tip jar can tell you about your customer’s experience. In many ways, a tip jar is a microcosm of the customer experience. Just as the quality of the experience can vary widely from one business to the next, so can the tip jar’s contents. ’ .

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Trending Sources

article thumbnail

Guest Post: 6 Best Business Management Tips While Investing in Customer Experience

ShepHyken

He shares six ways companies and their brands can deliver an exceptional customer experience. Companies and their brands are no longer built through advertising but through experiences, and these experiences are customer-driven.? . Here are six ways you can deliver an exceptional customer experience. .

article thumbnail

Guest Post: Build Your Winning Customer Experience Strategy With These Quick Tips

ShepHyken

This week, we feature an article by Sukhdev Singh, Digital Marketing Specialist at Maxicus , a company that provides tech-enabled customer service solutions. He writes about building a great customer experience is integral to the success of any organization. Here are some tips for building a winning customer experience strategy.

article thumbnail

Good, Better, Best: Three Ways to Calculate the ROI of CX Initiatives

Speaker: John Joba and David Robbins

Customer Experience is at a tipping point. Despite increasing investment in measurement platforms, executives still struggle to demonstrate the impact to the bottom line—and the value these bring to customers and the organization as a whole. July 23rd, 2019 11:00AM PDT, 2:00PM EDT, 7:00PM BST.

article thumbnail

Guest Post: 5 Tips to Improve a Bad Customer Experience

ShepHyken

In fact, your business’s reputation will be determined less by the initial problem, and more by how you choose to handle this problem and appease the customer’s worries and concerns. The following list discusses five tips every business can implement into their customer service procedures. Talk With Your Team. Send Free Gifts.

article thumbnail

Navigating negative feedback: 5 tips for managing feedback burnout

delighted

However, as your program continues, regularly reviewing and digesting negative feedback can start to feel draining and defeating. You may feel like the bearer of bad news or like customers are always mad at you personally. Lean on your team If you work in a customer-facing role, it’s vital to get clear on your “why.”