article thumbnail

Survey Design – Best Practices

Lumoa

Surveys are one of the most useful tools out there for gathering quick feedback from customers, and understanding what motivates them. But with great power comes great responsibility – if you’re going to get the results you need to make critical business decisions, it’s important that your survey design is done well!

article thumbnail

Guest Post: 5 Inevitable Tips That Can Ensure a Superb Customer Experience

ShepHyken

He writes about the importance of ensuring a positive customer experience, especially during a world crisis. The customer experience (also referred to as CX) seems like a simple concept. Put simply; customer experience can be defined as thoughts and feelings that the consumer associates with the brand.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Trending Sources

article thumbnail

Is This The Future? Great Practical Examples of the Beginning of the Metaverse

Beyond Philosophy

We think it is the future of Customer Experiences. Immersive experiences are part of the metaverse, leveraging the power of augmented reality (AR) and VR. Dobrev takes us through the ways Coca-Cola has been using these technologies in their customer strategy to great success. Key Ideas to Improve your Customer Experience.

article thumbnail

Wow! It’s been an interesting year! This is what we have learned…

Beyond Philosophy

and founder of TRAP LAB , a few months ago, there is sure to be something for everyone—or at least some thing to entertain you. Key Ideas to Improve your Customer Experience. 11:24 Colin shares what the revolving door on 10 Downing Street experience this year in the UK reminded him about business and philosophy.

article thumbnail

Guest Post: Predictions for Customer Behaviors and Digital CX Trends in 2022

ShepHyken

This week, we feature an article by Arvind Kumar, head of product marketing at Zonka Feedback , an all-in-one customer feedback and survey management software. He writes about the future of digital customer experience and explores the CX predictions and trends for 2022. Future of Digital Customer Experience .

Feedback 198
article thumbnail

5 Top Customer Service Articles of the Week 3-14-2022

ShepHyken

Each week I read many customer service and customer experience articles from various resources. Using Customer Journey Maps and Jobs to Be Done for a Better Customer Experience by Tobias Komischke. In other words, it’s all of the interaction points the customer experiences.

article thumbnail

Jeanne Bliss: How to Get Your CEO to Care About Customer Experience

Toister Performance Solutions

Someone will invariably ask, "How do I get my CEO to care about customer experience?" I've struggled to provide a good answer to help get buy-in for customer experience (CX) when it’s not already obvious. Finding the answer to that question requires us to reframe the stories we share to focus on your customers' goals.