Vcaretec
JUNE 6, 2022
Clients met all of their customer care goals, even on the busiest shopping days of the year. It is a challenge for retailers, both online and brick-and-mortar, to make sure that their customer service levels are maintained throughout the holiday season, when customer support volume can increase by more than 10 fold.
Kristina Evey
NOVEMBER 29, 2017
Consistency is key in many things… but I’m hard pressed to find an area as impactful as the Customer Experience. Consider the successful consistency in the branding experience of McDonald’s. While the resort itself was beautiful in design… we were shocked when we entered the entertainment venue.
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Fonolo
OCTOBER 10, 2018
The bot didn’t just delight and entertain customers who were frustrated with their lack of sleep; it also provided the company with important information about their target customers (specifically, it collected a high volume of their mobile phone numbers). Learn how to become an expert in Service Level Agreements (SLAs).
Fonolo
JANUARY 29, 2019
With the “era of the customer” in full swing; the increase in customer expectation for omnichannel communication; and the never-ending developments in communication methods through AI-powered self-service; it is easy to overlook the importance that the call center plays in the customer experience.
ClearAction
DECEMBER 13, 2017
The essence of what differentiates a nice policy from a naughty policy is whether the company recognizes that customer experience gravitates toward the nicest and easiest solutions. For example, customers naturally prefer absence of penalties, caveats, exclusions, and extra steps (hassles).
SharpenCX
APRIL 29, 2020
Download Now: How to put your contact center data to work for a better customer experience. Good leaders know that simply having agents in their seats doesn’t make for standout customer experiences. To meet the sky-high expectations of today’s customers, agents need to be engaged at work.
Nicereply
MARCH 14, 2023
This highly entertaining book will help you to polish and perfect this crucial skill. The 4 Disciplines of Execution By Chris McChesney, Sean Covey, and Jim Huling Published: 2012 Length: 296 As a support manager, it’s your responsibility to build a strong team and create a fantastic customer experience.
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