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The Link Between Sales and Customer Experience

ShepHyken

Customer service and customer experience (CX) are more than what happens after the sale. It actually begins long before a customer ever makes a purchase. Then, there’s the experience during the sales process and what happens after the sale, which could include a typical customer support call and more.

Sales 227
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Guest Post: Top Tips for Companies Providing Remote Customer Service

ShepHyken

They might worry that remote employees won’t perform to their full potential outside of an office environment or that they won’t have access to the necessary tools to provide adequate customer support. Here are three vital tips for companies preparing to set up a remote customer service team.

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Guest Post: How to Boost Customer Support Employee Productivity for Better CX

ShepHyken

This week, we feature an article by Sowmya Juttukonda, content developer & digital media specialist at Knowmax , a knowledge management system to enhance customer service. She shares how organizations can create an environment that motivates employees to become more productive and improve customer experience. Benefits .

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5 Tips to Manage Remote Customer Support Agents

UJET

A strong customer support team is integral to the success of any business. But even with a dispersed team, managers and supervisors can ensure that agents are providing the expected high-quality support to maintain positive customer experiences. Here are five tips to manage your remote customer support agents.

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Would You Rather Clean a Toilet Than Call Customer Support??

ShepHyken

The answer: 42% of customers would rather clean a toilet! . Is calling customer support so bad that cleaning a toilet is more desirable? It’s important to note that not all customer support calls go this way. For information on The Customer Focus customer service training programs, go to www.thecustomerfocus.com.

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5 Tips to Build a World-Class B2B Customer Support Organization

TeamSupport

A customer can be very satisfied with the products and services of a company, but that doesn't mean they’ll remain loyal. Competitors can attract them by offering better customer benefits, including proactive customer support. Customer experience is decisive for both satisfaction and loyalty.

B2B 105
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Top 3 Tips for Handling Customer Support Issue Surges

UJET

The reality is, with many consumers now staying at home, digital support requests are increasing and the need to provide streamlined support that can not just resolve issues in a timely manner, but put customers at ease and give them peace of mind is more important than ever. Queue Customization.