ShepHyken

DECEMBER 14, 2020

Each week I read a number of customer service and customer experience articles from various resources. The 6 Top Customer Experience Trends in 2021 by Julien Rio. The pandemic is a watershed moment for digital transformation in customer service by Vala Afshar. Something to think about!)

Customer Service 341

Customer Service Entertainment Customer Experience Marketing 341

Beyond Philosophy

NOVEMBER 4, 2018

Convenience has a significant influence on the outcome of your Customer Experience. It is crucial you ensure you are making it as easy as possible for your customers to do business with you. Your Customers Like Their Version of Convenience, Too. Having a convenient experience is critical, and it is complicated, too.

Customer Experience 405

Customer Experience Banking Transportation Entertainment 405

ShepHyken

AUGUST 26, 2022

He shares what a tip jar can tell you about your customer’s experience. In many ways, a tip jar is a microcosm of the customer experience. Just as the quality of the experience can vary widely from one business to the next, so can the tip jar’s contents. Showing Appreciation for Good Service.

Customer Experience 173

Customer Experience Entertainment Feedback Metrics 173

ShepHyken

MARCH 5, 2024

I’d say the entertainers were legends in the industry. Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author. Learn more about Shep’s customer service and customer experience keynote speeches and his customer service training workshops at www.Hyken.com.

Entertainment 201

Entertainment Personalization Customer Service Customer Experience 201

ShepHyken

MARCH 28, 2022

Each week I read many customer service and customer experience articles from various resources. Research: How Employee Experience Impacts Your Bottom Line by Kate Gautier, Tiffani Bova, Kexin Chen, and Lalith Munasinghe. While the article is an entertaining rant on the topic, it makes a good point.

Customer Service 161

Customer Service Entertainment Personalization Customer Experience 161

ShepHyken

MAY 3, 2021

Each week I read a number of customer service and customer experience articles from various resources. An online music gear retailer tackles customer experience with a ‘Sweetwater’ difference by Judy Mott. Retail Customer Experience) Sweetwater Sound Inc.,

Customer Service 156

Customer Service Entertainment Banking Marketing 156

ShepHyken

MARCH 14, 2022

Each week I read many customer service and customer experience articles from various resources. Using Customer Journey Maps and Jobs to Be Done for a Better Customer Experience by Tobias Komischke. In other words, it’s all of the interaction points the customer experiences.

Journey mapping 183

Journey mapping Customer Service Entertainment Call Center 183

ShepHyken

AUGUST 14, 2020

He writes about the importance of ensuring a positive customer experience, especially during a world crisis. The customer experience (also referred to as CX) seems like a simple concept. Put simply; customer experience can be defined as thoughts and feelings that the consumer associates with the brand.

Customer Experience 318

Customer Experience Entertainment Sales Healthcare 318

ShepHyken

APRIL 8, 2019

Each week I read a number of customer service and customer experience articles from various resources. To Provide the Best Customer Experience, Be Proactive by Frank Konkel. NextGov) “Be where your customers are” and other helpful tips from customer experience professionals.

Customer Service 252

Customer Service Government Entertainment Healthcare 252

CSM Magazine

JANUARY 2, 2024

In the highly competitive casino world, exceptional customer service is crucial for attracting and retaining high-value customers. These VIP patrons demand a personalized and seamless experience, and casinos can meet these expectations by leveraging data analytics.

Analytics 52

Analytics Entertainment Customer Service Benchmark 52

Beyond Philosophy

NOVEMBER 4, 2018

Convenience has a significant influence on the outcome of your Customer Experience. It is crucial you ensure you are making it as easy as possible for your customers to do business with you. Your Customers Like Their Version of Convenience, Too. Having a convenient experience is critical, and it is complicated, too.

Customer Experience 188

Customer Experience Banking Transportation Entertainment 188

ShepHyken

JANUARY 31, 2020

Pem discusses the importance of shifting customer service tactics in order to cater towards customers from each generation. According to research conducted by New Voice Media, US-based businesses lose up to $62 billion yearly from having bad customer service. Matures- born before 1945. Conclusion.

Customer Service 277

Customer Service Entertainment Marketing Customer Support 277

ShepHyken

MAY 28, 2018

Each week I read a number of customer service and customer experience articles from various resources. The Customer Journey Begins – and Sometimes Ends – With Your Employees by Katherine Evans . CMSWire) Today’s customers don’t just expect high quality and excellent service at a fair price — they demand it.

Customer Service 193

Customer Service Entertainment Customer Care Customer Experience 193

ShepHyken

JANUARY 31, 2020

Pem discusses the importance of shifting customer service tactics in order to cater towards customers from each generation. According to research conducted by New Voice Media, US-based businesses lose up to $62 billion yearly from having bad customer service. Matures- born before 1945. Conclusion.

Customer Service 268

Customer Service Entertainment Marketing Customer Support 268

ShepHyken

FEBRUARY 10, 2021

That experience in show business gave me the stage chops to start my business as a professional speaker. Many of my friends are professional entertainers. The point he was making was that the customer experience begins the moment the customer connects with you, not when they see you on stage or in person.

Entertainment 312

Entertainment B2C B2B Sales 312

CSM Magazine

AUGUST 4, 2022

However, its applications and development are constantly evolving, and this includes the use of smart algorithms for customer service. First and foremost, AI has allowed businesses to provide a more personalised customer experience. Customers can now get help faster and more easily than ever before.

Customer Service 59

Customer Service Entertainment Chatbots Customer Support 59

Win the Customer

SEPTEMBER 5, 2023

But beyond personal connections and entertainment, social media has also revolutionized the world of customer service. In this blog post, we’ll explore why social media customer service is so important and why businesses should prioritize it.

Customer Service 59

Customer Service Entertainment Feedback Customer centricity 59

ShepHyken

APRIL 24, 2020

This week we feature an article by Paul Selby, a product marketing director for ServiceNow Customer Service Management. He shares tips and examples of how both companies and customers can adapt during a worldwide crisis, such as the COVID-19 pandemic. customers and? Now is the time to double down on self-service.

Customer Service 189

Customer Service Airlines Self service Entertainment 189

ShepHyken

MAY 15, 2023

Ask what the biggest friction points in your customers’ experiences are. Quotes: “Imagine what the best possible customer experience is and do that. ” About: Jesse Cole is the founder of Fans First Entertainment and the owner of the Savannah Bananas. Then, do the opposite. Get it at Amazon.

Entertainment 156

Entertainment Customer Service Customer Experience 156

CSM Magazine

MARCH 15, 2024

Scouting the best blackjack tables for the best customer experience can mean the difference between a forgettable or fulfilling gaming experience and can elevate your odds of success. Customer Experience Good customer service at a blackjack table is paramount to ensuring a memorable and enjoyable experience for guests.

Customer Experience 52

Customer Experience Entertainment Management Technology 52

ShepHyken

APRIL 15, 2020

The other day I was talking to my friend and fellow customer experience (CX) expert, Dan Gingiss. He shared how he’s seen businesses take something that is either really boring or very serious—or both—and make them entertaining. He gave a great example. For information, contact 314-692-2200 or www.hyken.com.

Entertainment 350

Entertainment Customer Experience Customer Service Employee engagement 350

Toister Performance Solutions

JANUARY 8, 2019

This story helps differentiate between customer service and customer experience, and highlights why you need to understand both. We disagree with their count, but serving customers is a perception game. Here's how customer service and customer experience both played a role in this situation.

Customer Experience 68

Customer Experience Customer Service Advertising Entertainment 68

ShepHyken

JULY 11, 2016

Each week I read a number of customer service articles from various online resources. Oh when you smilin’, when you smilin’ The whole world smiles with you” – do happy customers = better customer experiences? Here are 6 tips that can help you write a perfect customer support email every time.

Customer Service 204

Customer Service Entertainment Banking Customer centricity 204

Nicereply

APRIL 5, 2023

In this article, we will explore how AI is revolutionizing these crucial aspects of business, delving into the innovative tools and technologies that are empowering companies to better understand, anticipate, and cater to their customer’s unique needs and preferences. How is AI Redefining Customer Engagement & Customer Experience?

Customer Experience 59

Customer Experience Interactive Voice Response Chatbots Real estate 59

Advantage Communications

MARCH 15, 2021

92 percent of this time spent on apps like social media, messaging and entertainment - with just 8 percent spent on a web browser. The time that US users spend on their mobile phones is continuing to grow. According to TechCrunch , Americans spend about five hours per day on their cell phones.

Entertainment 80

Entertainment Customer Experience Customer Service 80

Nicereply

JUNE 19, 2023

eCommerce customer experience is the most crucial thing you can invest in to secure your online store’s long-term success. 74% of consumers are highly likely to buy from businesses based on their experiences, which now need to extend both online and offline. Table of Contents What is an eCommerce customer experience?

Customer Experience 59

Customer Experience Chatbots Entertainment Customer retention 59

Toister Performance Solutions

FEBRUARY 13, 2020

There's some confusion between customer service and experience. For years, I've talked about having a customer service vision—a shared definition of outstanding service that gets everyone on the same page—as the cornerstone of a customer-focused culture. Customer feedback has also shaped my thinking.

Customer Experience 91

Customer Experience Finance Advertising Entertainment 91

CSM Magazine

MAY 12, 2022

While owning a vacation rental can work in your favor, the key to generating income boils down to quality customer service and experiences. How can you ensure you’re providing the best customer service and experience? You add amenities and services to make their stay more enjoyable.

Customer Experience 52

Customer Experience Entertainment Advertising Marketing 52

Playvox

JUNE 26, 2018

If you're in the customer service and experience department, then you've probably heard all about gamification in the call center agents, as it boosts agent performance and engagement.

Gamification 40

Gamification Entertainment Customer Experience Call Center 40

TechSee

JUNE 12, 2018

Augmented Reality (AR) – the ability to overlay and share physical objects, spaces and images on a user’s view of the real world– is revolutionizing the customer experience. Brands can also incorporate entertaining activities to engage the customer.

Customer Experience 152

Customer Experience Technical Support Self service Entertainment 152

Sykes

JUNE 29, 2020

Entertainment is by far the primary use. The complex interaction between these devices enriches our experience. If you are opening the box on a new TV, laptop or iPad, and something strange happens during the setup, then it’s normal to turn to Google or your smart speaker for advice before ever contacting a customer service channel.

Customer Service 98

Customer Service Entertainment Customer Experience Management 98

Babelforce

MARCH 9, 2022

But despite this growing movement to the cloud some contact centers are still running on legacy on-premises software that stunts the customer experience. Let’s explore some important reasons why the cloud is a customer experience optimizer. How can the cloud improve customer experience?

Cloud contact 52

Cloud contact Contact Center Customer Experience Entertainment 52

ShepHyken

APRIL 1, 2022

This week, we feature an article by Arvind Kumar, head of product marketing at Zonka Feedback , an all-in-one customer feedback and survey management software. He writes about the future of digital customer experience and explores the CX predictions and trends for 2022. Future of Digital Customer Experience .

Feedback 196

Feedback Entertainment Surveys Banking 196

ShepHyken

SEPTEMBER 4, 2019

It can mean the beginning of the end for a business, and it usually comes as a result of not listening to the company’s customers. This pattern mirrors one found in the entertainment business—the four stages of an actor. We’ll assume it is a good product that customers want to buy. The second is the customer experience.

Entertainment 278

Entertainment Feedback Customer Experience Customer Service 278

CSM Magazine

NOVEMBER 28, 2022

Indoor navigation and indoor positioning are useful tools for optimizing business processes and improving the customer experience. With their help, you can improve customer service, increase customer loyalty to your company, and develop an effective and lucrative marketing campaign.

Customer Experience 52

Customer Experience Transportation Analytics Entertainment 52

ProProfs Blog

MAY 6, 2020

What makes managing a remote customer service team so daunting? Takeaway: If a remote employee is calling you after work hours, entertain the call. Using Cloud-Based Ticketing Software for Delivering Exceptional Customer Experiences. But then again, is managing remote teams similar across various departments?

Management 162

Management Customer Service Best practices Entertainment 162

Win the Customer

JUNE 23, 2015

In the work environment, gamification may be employed as a training tool or employee morale initiative and in turn, improve customer service experiences. If […].

Gamification 122

Gamification Technology Entertainment Morale 122