Remove Customer Experience Remove Customer retention Remove Inbound sales Remove Interactive Voice Response
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Small Business Inbound Call Center Software to Improve Customer Service

Hodusoft

When a majority of customers get prompt answers to their queries, resolve their issues, as well as receive round-the-clock support, they are more likely to stick to the brand. As per a recent Forrester Research study, businesses that prioritize inbound calls register at least a ten percent rise in customer retention.

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4 Ways to Improve Your Customer Service with an Outsourced Contact Center

TLC Associates

Though you trust your team to do their best, their mentalities and approaches vary drastically from customer service best practices. The resulting differentiated approach often leads to lopsided customer experience depending on the channel and lack of continuity across interactions. Request Your ROI Calculation.