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An Amazing Experience: Personalize your CX Today!

Beyond Philosophy

Many companies try to create an emotional customer experience on a big scale, through events, fundraisers or contests that help people feel “connected.” In our customer experience consultancy, we have learned that emotions drive much of a customer’s behavior. LinkedIn followers can buy for $4.99

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When customer emotion is snow joke: how to keep customers happy in bad weather

Rant And Rave

The trouble is, emotions are notoriously difficult to manage, control and even understand. No matter how bright and cheerful your customer service is, unexpected events will crop up and it’s these very events that can turn customers into Ranters, often more quickly than you can say ‘incoming angry Tweet’.

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3 Examples of Change for the Better in Airlines

Beyond Philosophy

Blogs Customer Retention CEM CEO Conferences consultants consumer behaviour customer Customer Analysis customer behavior Customer Behaviour customer centricity customer emotions customer engagement Customer experience customer experience industry Customer Loyalty Customer Management Customer Mirrors customer satisfaction Emotional Experience employee (..)

Airlines 330
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The Five Rules for Affecting Real Culture Change

Beyond Philosophy

I started to talk about how people within his organization needed to understand customer emotions and focus on customer-centricity. The difference between those that fail and those who lose weight is that people who lose weight have the goal of losing weight for a specific event, e.g., a wedding or class reunion.

Airlines 417
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Three easy ways to develop empathy super powers

Toister Performance Solutions

Tending to emotional needs from Working with Upset Customers by Jeff Toister How to develop customer empathy skills Empathizing with someone else requires you to have had a similar or relatable experience so you can understand how they are feeling. In this case, an alternative way to develop empathy is to interview customers.

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Do You Harness the Power of Habit in Your Marketing Yet?

Beyond Philosophy

They are, of course, using a life event as a major trigger for changing habits and the one they chose is woman-specific. In this way, Target has used the natural tendencies of people to change their habits as the time to communicate that Target has everything they need. So while this is effective for them, it might not work for everyone.

Marketing 418
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Are You Deliberate with Your Customer Strategy or Just Taking a Chance?

Beyond Philosophy

Colin is an international author of four best-selling books and an engaging keynote speaker.