Blinded Forever or Is Customer Effort Saved by AI Visibility
CX Global Media
MARCH 27, 2018
From a customer effort standpoint, you’re blind. Your biggest source of insight data is not visible. It’s estimated that as much as 80% of the world’s data is locked up in the voice conversation. Known for their work in customer effort, Tethr is leveraging the work of CEB, which was acquired by Gartner.
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