Remove Customer effort Remove Customer Support Remove Knowledge Base Remove Self service
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Customer Self-Service: Pros, Cons, Examples

TechSee

Today, digital self-service has become the preference – and the new normal, along with higher expectations and reliance on these channels. The role of technology is more important than ever in improving customer service and operational efficiencies. Download our eBook: What Self Service Will Look Like in 2025 .

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5 Self-Service Pitfalls That Increase Customer Effort

Mindtouch

Self-service for the sake of self-service just isn’t enough. Because the truth is, your self-service experience probably isn’t as good as it could be. What follows is a list of common self-service fails to avoid. Let’s start simple: good self-service content is written well.

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5 Web Self-Service Essentials

Mindtouch

If your customers want to pump their own gas, you let them. The same goes for self-service. If your customers prefer to solve issues on their own (as it turns out, they very much do ), you need to enable them to do so. Executed well, a web self-service experience can be your 24/7 customer support department.

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How to Reduce Customer Effort: Ten Easy Tips

CSM Magazine

Reducing customer effort is key to keeping your customers happy. If they have to put in a lot of effort to get what they want, they will be less likely to come back. In this article, we will discuss ten easy tips that you can use to reduce the amount of effort your customers have to put in. Order history.

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Are These 4 Things Missing From Your Knowledge Base CRM Integration?

Mindtouch

A good knowledge base CRM integration should empower agents to do their jobs more efficiently. It should also enable customer self-service and, by doing so, positively impact customer service KPIs like ticket deflection , mean time to resolution, and customer satisfaction (CSAT). Case Linking.

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Why Self-Service is the Future of Customer Education

Mindtouch

These days, the definition of customer education is expanding. More specifically, customer preferences are shifting —across the entire customer journey—toward self-service. What Is Customer Education? Why Self-service Is So Important. Think knowledge base articles, FAQs, and customer stories.

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An Introduction to Search Reporting, Your New Customer Effort Hack

Mindtouch

Music to our humble ears, as you might have guessed; but it’s also a guiding principle in our approach to self-service support. Though there are many aspects to good self-service strategy, search remains principle among them. Well, plenty of knowledge base search experiences are … well … bad.