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The death of the customer survey (and what comes next)
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CUSTOMER EXPERIENCE
Tap into a powerful source of CX insights: your customer conversations. Tethr analyzes conversation data to uncover your biggest opportunities to increase customer satisfaction and loyalty.
Try it nowTethr’s dashboards make it easy to track the factors impacting your customer experience. Discover your biggest opportunities to improve CX and measure their ROI.
Monitor and address customers' top concerns
Spot churn risk & increase loyalty
Track the impact of agent behaviors
Benchmark against your industry
Uncover the top reasons your customers are contacting you, what issues your agents are having trouble solving, what topics are driving repeat contacts, and more. Track trending customer issues in real time and take a proactive approach to resolving them.
Our conversation intelligence platform identifies potential churn risks and causes. Use our churn dashboard to pinpoint the process, policy, and coaching improvements you can make to retain more customers.
Learn what your customers really think using your conversation data sources. Find out what’s going well–and what isn’t–using Tethr’s CSATai and conversation intelligence capabilities. Prioritize the improvements with the biggest impact on satisfaction.
Research shows that customers with smooth experiences are 94% more likely to repurchase. Take your CX strategy further by identifying and addressing friction areas in your customer journey.
"I want to make sure we're able to provide you the most efficient effortless engagment possible. Tethr has been able to help us do that."
"Why do I need to ask a member how their experience was? They told me it while they were having the experience... Being able to actually bring these insights forward is so powerful"
"We were really able to use Tethr to kind of get in there and say, 'What are the exact questions our members are asking? Where are our consultants expressing confusion?"
"It really comes down to effort and being able to understand the journey."
"Tethr is helping us understand the art of the conversation. "
“I’ve never used a Customer Care product that is as robust as Tethr, with as much pliability, recognition, and cross-departmental use. It’s such a good way to allow teaching moments and improvement”
Creating satisfied customers requires you to pay attention to hundreds of customer analytics. Tethr’s CX analytics tools help you know what to focus on between your customer retention, customer engagement, and customer feedback.
By implementing Tethr’s customer experience analytics tools, you can measure all the customer experience data automatically, extracting valuable customer insights you can act on.
Tethr provides you with the CX analytics you need to make better decisions, fuel business growth, and increase customer satisfaction.
This includes a Tethr Effort Index score, which gives a proxy for what your customer effort score would be without conducting after-call surveys. We also provide ratings of your customer support agents’ performance during customer service interactions.
We also analyze customer behavior to track customer churn risk and customer loyalty, and identify friction points to improve customer satisfaction.
When Tethr starts analyzing your customer interactions, you won’t need to rely on a Net Promoter Score (NPS) or customer feedback surveys to measure the entire customer journey.
You also analyze all the data automatically, so you won’t be basing decisions on the pain points of just a few current customers.
We collect customer data and track customer behavior by integrating with the channels you already use. We measure the customer experience at all customer touchpoints, including customer calls, chats, and digital case management.
Then, we use AI and predictive analytics to give you valuable operational data and customer experience metrics. You use those to take actions that drive business outcomes and improve the full customer journey.
By using Tethr’s CX analytics platform, you’ll have actionable insights that help you focus on key performance indicators that lead to loyal customers, lower customer churn rate, and a more consistent customer experience.
Other CX analytics tools may measure details about your contact centers, but fail to prescribe actions that lead to increased customer satisfaction.
Tethr bases our CX analytics on more than a decade of industry-defining research into customer relationships, customer experience, and customer loyalty.
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